Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.jp/comparisons/zendesk-vs-hubspot?error=error_code) - [Deutsch](https://www.hubspot.de/comparisons/zendesk-vs-hubspot?error=error_code) - [English](https://www.hubspot.com/comparisons/zendesk-vs-hubspot?error=error_code) - [Español](https://www.hubspot.es/comparisons/zendesk-vs-hubspot?error=error_code) - [Português](https://br.hubspot.com/comparisons/zendesk-vs-hubspot?error=error_code) - [Français](https://www.hubspot.fr/comparisons/zendesk-vs-hubspot?error=error_code) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?error=error_code) - Close Search - [Log in](https://app.hubspot.com/login?error=error_code) - About About - [About Us](https://www.hubspot.com/our-story?error=error_code) - [Careers](https://www.hubspot.com/careers?error=error_code) - [Contact Us](https://www.hubspot.com/company/contact?error=error_code) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?error=error_code) Back [ ](https://www.hubspot.com/) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm?error=error_code) [Overview of all products](https://www.hubspot.com/products/get-started?error=error_code) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing?error=error_code) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales?error=error_code) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service?error=error_code) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content?error=error_code) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data?error=error_code) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue?error=error_code) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm?error=error_code) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence?error=error_code) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter?error=error_code) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo?error=error_code) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps?error=error_code) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads?error=error_code) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?error=error_code) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?error=error_code) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals?error=error_code) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?error=error_code) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?error=error_code) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?error=error_code) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content?error=error_code) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?error=error_code) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?error=error_code) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?error=error_code) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?error=error_code) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?error=error_code) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?error=error_code) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?error=error_code) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?error=error_code) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?error=error_code) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?error=error_code) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?error=error_code) - [Pricing](https://www.hubspot.com/pricing/marketing?error=error_code) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?error=error_code) - [What's New in HubSpot](https://www.hubspot.com/new?error=error_code) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?error=error_code) - [Sustainability](https://www.hubspot.com/sustainability?error=error_code) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?error=error_code) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?error=error_code) - [Technology Partner Program](https://www.hubspot.com/partners/app?error=error_code) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?error=error_code) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?error=error_code) - [Startup Partner Program](https://www.hubspot.com/startups/partners?error=error_code) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?error=error_code) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?error=error_code) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?error=error_code) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?error=error_code) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?error=error_code) - [Migration](https://www.hubspot.com/services/professional/migrations?error=error_code) - [Premium Support](https://www.hubspot.com/services/premium-support?error=error_code) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?error=error_code) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm?error=error_code) - [__Overview of all products__](https://www.hubspot.com/products/get-started?error=error_code) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing?error=error_code) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales?error=error_code) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service?error=error_code) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content?error=error_code) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data?error=error_code) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue?error=error_code) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm?error=error_code) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence?error=error_code) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter?error=error_code) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo?error=error_code) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps?error=error_code) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads?error=error_code) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?error=error_code) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?error=error_code) - [Close deals](https://www.hubspot.com/use-case/close-more-deals?error=error_code) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?error=error_code) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?error=error_code) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?error=error_code) - [Manage content](https://www.hubspot.com/use-case/manage-content?error=error_code) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?error=error_code) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?error=error_code) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?error=error_code) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?error=error_code) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?error=error_code) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?error=error_code) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?error=error_code) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?error=error_code) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?error=error_code) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?error=error_code) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?error=error_code) - [Pricing](https://www.hubspot.com/pricing/marketing?error=error_code) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?error=error_code) - [What's New in HubSpot](https://www.hubspot.com/new?error=error_code) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?error=error_code) - [Sustainability](https://www.hubspot.com/sustainability?error=error_code) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?error=error_code) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?error=error_code) - [Technology Partner Program](https://www.hubspot.com/partners/app?error=error_code) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?error=error_code) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?error=error_code) - [Startup Partner Program](https://www.hubspot.com/startups/partners?error=error_code) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?error=error_code) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?error=error_code) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?error=error_code) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?error=error_code) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?error=error_code) - [Migration](https://www.hubspot.com/services/professional/migrations?error=error_code) - [Premium Support](https://www.hubspot.com/services/premium-support?error=error_code) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?error=error_code) - About About - [About Us](https://www.hubspot.com/our-story?error=error_code) - [Careers](https://www.hubspot.com/careers?error=error_code) - [Contact Us](https://www.hubspot.com/company/contact?error=error_code) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?error=error_code) [Start free or get a demo](https://www.hubspot.com/products/get-started?error=error_code) [Log in](https://app.hubspot.com/login?error=error_code) - English Select a language - [日本語](https://www.hubspot.jp/comparisons/zendesk-vs-hubspot?error=error_code) - [Deutsch](https://www.hubspot.de/comparisons/zendesk-vs-hubspot?error=error_code) - [English](https://www.hubspot.com/comparisons/zendesk-vs-hubspot?error=error_code) - [Español](https://www.hubspot.es/comparisons/zendesk-vs-hubspot?error=error_code) - [Português](https://br.hubspot.com/comparisons/zendesk-vs-hubspot?error=error_code) - [Français](https://www.hubspot.fr/comparisons/zendesk-vs-hubspot?error=error_code) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?error=error_code) # HubSpot vs Zendesk Turn your service operations into a revenue-driver with HubSpot's agentic customer platform  [Get started free](https://app.hubspot.com/signup-hubspot/service?error=error_code) [Get a demo](https://offers.hubspot.com/service-demo?error=error_code) ## Why choose HubSpot? #### Easier support request management # __12%__ Customers rated HubSpot Service Hub 12% better than Zendesk at helping support teams prioritize requests across multiple channels1 #### More connected insights & automation # __11%__ Customers rated HubSpot Service Hub 11% better than Zendesk at facilitating team communication through a 360 customer view1 #### Exclusive customer success tools # __75%__ 75% of service leaders using HubSpot say it increased their customer retention2 ## Service Hub vs Zendesk at a Glance | | HubSpot | Zendesk | |------------------------------------------------------------------|-----------------------|--------------------------------------------------------------| | __Omnichannel Help Desk__ | | | | __Customer Portal__ | | | | __Skill & Capacity Based Routing__ | | | | __IVR Phone Trees__ | | | | __Forecasting__ | | | | __Service Analytics__ | | | | __Ticketing Pipelines__ | | | | __Customer Success Workspace__ | | | | __Customer Health Scores & Alerts__ | | | | __Playbooks__ | | | | __Meeting Scheduling Pages__ | | | | __CRM__ | | | | __AI Assistant/Copilot__ | | [__$$$__](https://www.zendesk.com/pricing/?error=error_code) | | __Customer Agent Price__ | __$0.50/resolution3__ | __$1.50 - $2.00/resolution3__ | | HubSpot Service Hub Enterprise vs Zendesk Suite Enterprise shown | | | View all rows View fewer rows ##### What makes HubSpot different?  ## Easier support management While Zendesk's product was cobbled together through [acquisitions](https://www.crunchbase.com/organization/zendesk?error=error_code), HubSpot was purpose-built on a single, unified codebase. With HubSpot, you can manage all your support requests in one place. HubSpot's [help desk](https://www.hubspot.com/products/service/help-desk?error=error_code) centralizes your requests across chat, email, forms, calling, WhatsApp, Facebook Messenger, and even custom channels. Route support tickets to the right person using omnichannel routing based on your staff’s skills and capacity. Set up custom service level agreements for things like time to first reply, time to next reply, and time to close. You can easily view all your tickets by stage in a custom [ticket pipeline](https://www.hubspot.com/products/service/issue-tracking?error=error_code)--not available in Zendesk.  ## More connected insights & automation Zendesk is great for support, but HubSpot connects your entire customer journey. With a [shared view](https://app.hubspot.com/products/crm?error=error_code) across marketing, sales, and service, your teams can [automate](https://www.hubspot.com/products/service/automated-customer-service?error=error_code) workflows across the full customer lifecycle, not just within the help desk. Trigger workflows from any interaction, collaborate seamlessly on tickets, and use [AI agents](https://app.hubspot.com/products/service/ai-customer-service-agent?error=error_code) to autonomously resolve cases across channels. Agent Builder lets you create custom agents in plain language for workflows unique to your service operations, no code required. The result is more personalized customer experiences, stronger team alignment, and more connected insights, something Zendesk's more siloed approach cannot match.  ## Exclusive customer success tools While Zendesk helps you manage support cases, it lacks tools for driving customer retention. HubSpot, on the other hand, has a dedicated [customer success workspace](https://www.hubspot.com/products/service/customer-success-management?error=error_code). This helps your customer success teams proactively manage relationships using customer health scores and alerts. You can also collect customer feedback using NPS, customer engagement metrics, and custom [surveys](https://www.hubspot.com/products/service/customer-feedback?error=error_code). With HubSpot [playbooks](https://knowledge.hubspot.com/playbooks/use-playbooks?error=error_code), you can surface the right enablement and insights to your team at the right time. None of these features are available in Zendesk. ##### Customers who made the switch from Zendesk to HubSpot -  -  -  Previous Next - > We wanted our sales team and our support team to collaborate in the same record. That way, when we look back at the audit trail to see details about the relationship with that client, it’s all available right there… Now that we have everything on the same record in that pipeline \[with HubSpot], the salesperson never skips a beat. They’re always on the same page, and they can tag the support person in and let them know. Daniel Gates Director of Marketing [Virtual Dental Care](https://www.hubspot.com/case-studies/virtual-dental-care?error=error_code) - > Our service teams often rely on other internal teams to solve complex customer requests. Before consolidating our service delivery, we had interdepartmental wait times anywhere from 5 to 14 days. Since moving to Service Hub, average response times have dropped to just 13.3 hours, and it’s still falling. Stephen Kvedaras CRM Product Owner [Travelopia](https://www.hubspot.com/case-studies/sunsail-and-the-moorings?error=error_code) - > HubSpot has been a game-changer for Bluesun Hotels & Resorts, enabling us to optimize the entire guest experience from the initial awareness stage to the ultimate delight phase. Krunoslav Herceg Online Sales Manager [Bluesun Hotels & Resorts](https://www.hubspot.com/case-studies/bluesun-hotels-resorts?error=error_code) [Find an expert partner](https://ecosystem.hubspot.com/marketplace/solutions?error=error_code) ##### HubSpot vs Zendesk FAQ ### Why should I choose HubSpot over Zendesk? HubSpot ranks higher on ease of use, ease of administration, and quality of support in [G2 customer reviews](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-support-suite?error=error_code). Here are some additional reasons why to choose HubSpot: - __More unified platform__ - Smart CRM with unified customer profiles - Cross-department automation - Unified business reporting - __Better service enablement__ - Coaching playlists and playbooks - Unified document management - AI assistant, agents, and Agent Builder included - __More proactive customer care__ - Dedicated customer success workspace - Customer health scores and alerts - NPS, customer engagement metrics, CSAT, and custom surveys __Try before you commit!__ You can try customer agent free for 14 days and see how it performs across your support channels. With resolution-based pricing, you only pay when issues are resolved, so you’re paying for outcomes, not just activity. Learn more about HubSpot’s pricing [here.](https://www.hubspot.com/pricing/service?error=error_code)   ### Will my company outgrow HubSpot? HubSpot's customer platform is purpose-built to drive your business growth efficiently, with seamless onboarding, customization, and scalability. Its user-friendly interface, integration capabilities, automation features, and advanced analytics make it a comprehensive solution that supports you at every stage of your business. In fact, HubSpot uses Service Hub to manage its own customer support. ### HubSpot vs Zendesk, which platform provides a greater value for my investment? HubSpot Service Hub helps teams scale support and drive retention on one connected platform with transparent pricing. Zendesk pricing may look similar, but the add-ons for things like advanced [customer support](https://web-assets.zendesk.com/pdf/zendesk-premier-enterprise.pdf?error=error_code), [data and file storage](https://support.zendesk.com/hc/en-us/articles/4408835043994-Managing-data-storage-in-your-Zendesk-account?error=error_code), and AI (including [generative AI](https://support.zendesk.com/hc/en-us/articles/5715517808026-Buying-the-Advanced-AI-add-on?error=error_code) and [AI agent](https://support.zendesk.com/hc/en-us/articles/5352026794010-About-automated-resolutions-for-AI-agents?error=error_code)) can add up fast. ### What are some features that set HubSpot apart from Zendesk? HubSpot Service Hub includes unique features like 1-to-1 email, ticket pipelines, tasks, meeting scheduling pages, customer success workspace, customer health scores and alerts, conversation intelligence, coaching playlists, playbooks, documents, custom surveys, and more-- features that Zendesk's service products do not include. Moreover, HubSpot offers marketing, commerce, data management, and data enrichment capabilities that Zendesk lacks through our Marketing Hub, Commerce Hub, Data Hub, and Breeze agents. ### What reporting does HubSpot offer? HubSpot includes customizable reports, interactive dashboards, and advanced pre-built service analytics to help you monitor things like response time, time to close, and ticket volume. You can even leverage our [Service Journey Analytics](https://knowledge.hubspot.com/reports/create-a-journey-report?error=error_code) to visualize what steps contacts are taking before opening a ticket. ### Does HubSpot integrate with outside applications and systems? HubSpot's marketplace of 2,000+ apps can connect your existing tools and help you find the right apps to grow your business ([featured apps](https://ecosystem.hubspot.com/marketplace/apps/featured?error=error_code)). ### What AI tools does HubSpot offer? HubSpot is an Agentic Customer Platform with AI built into every part of the product. Out-of-the-box agents resolve support inquiries automatically across channels, identify gaps in your documentation, and create new support articles from resolved tickets, with controls like agent guidelines, working hours, and percentage rollouts so teams can scale with confidence. Reply recommendations let your team review and send AI-drafted responses, keeping humans always in the loop. [Agent Builder](https://www.hubspot.com/products/artificial-intelligence/ai-agents?error=error_code) lets you create custom agents in plain language for workflows unique to your business. Agent Marketplace offers pre-built agents from HubSpot and partners. And [Agent Hub](https://www.hubspot.com/products/artificial-intelligence?error=error_code) gives you a single home to see and manage every agent across your account. A platform-wide AI assistant helps your team work faster with AI-powered guidance anywhere in HubSpot. ### Where can I learn more about customers that have switched from Zendesk to HubSpot? Check out a few of the many customer stories below: - [KeepCup unifies operations, boost collaboration, and achieves transparency](https://www.hubspot.com/case-studies/keepcup?error=error_code) - [Wilier consolidates user data into a unified platform](https://www.hubspot.com/case-studies/wilier-triestina?error=error_code) - [Bluesun doubles revenue](https://www.hubspot.com/case-studies/bluesun-hotels-resorts?error=error_code) - [Kuntze grows its team 66%](https://www.hubspot.com/case-studies/kuntze?error=error_code) - [TimeLog builds cross-team alignment](https://www.hubspot.com/case-studies/timelog?error=error_code) ### How long does it take to get HubSpot up and running? Customers adopt HubSpot quickly because it’s easy to use and implement. 91% of HubSpot users say it took one month or less to learn (based on 2025 HubSpot customer data). ### What’s the process for moving to HubSpot? Getting started is easy. Our team and partners offer [guided services and automated tools](https://www.hubspot.com/services/professional/migrations?error=error_code) to ensure your data transfers smoothly — so you can focus on growing your business, not managing a migration. Previous Next -  -  -  -  -  -  1\. This information is based on the results of a 3rd party survey paid for by HubSpot. A total of 3,015 qualified respondents completed the survey. To qualify for the survey, respondents were: Ages 18-65 | Software decision-makers. Fieldwork was conducted Feb 21, 2024 - Mar 13, 2024. 2\. [HubSpot State of Service Report 2024](https://offers.hubspot.com/state-of-customer-service?error=error_code) 3\. Pricing and product feature information in this article reflects what was publicly available as of April 2026. Both HubSpot and Zendesk update their plans, credit systems, and capabilities regularly. Before making a decision, verify current pricing and features directly on the [HubSpot](https://www.hubspot.com/pricing/service?error=error_code) and [Zendesk](https://www.zendesk.com/pricing/?error=error_code) websites, as well as each platform's official documentation. Back Close ## Popular Features - [All Products and Features](https://www.hubspot.com/products?error=error_code) All Products and Features - [HubSpot AEO](https://www.hubspot.com/products/aeo?error=error_code) HubSpot AEO - [Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting?error=error_code) Free Meeting Scheduler App - [Agent Hub](https://www.hubspot.com/products/artificial-intelligence?error=error_code) Agent Hub - [Email Tracking Software](https://www.hubspot.com/products/sales/email-tracking?error=error_code) Email Tracking Software - [AI Content Writer](https://www.hubspot.com/products/cms/ai-content-writer?error=error_code) AI Content Writer - [AI Website Generator](https://www.hubspot.com/products/cms/ai-website-generator?error=error_code) AI Website Generator - [Email Marketing Software](https://www.hubspot.com/products/marketing/email?error=error_code) Email Marketing Software - [Lead Management Software](https://www.hubspot.com/products/crm/lead-management?error=error_code) Lead Management Software - [AI Prospecting Agent](https://www.hubspot.com/products/sales/ai-prospecting-agent?error=error_code) AI Prospecting Agent - [Free Website Builder](https://www.hubspot.com/products/cms/drag-and-drop-website-builder?error=error_code) Free Website Builder - [Landing Pages](https://www.hubspot.com/products/marketing/landing-pages?error=error_code) Landing Pages - [Free Online Form Builder](https://www.hubspot.com/products/marketing/forms?error=error_code) Free Online Form Builder - [Free Chatbot Builder](https://www.hubspot.com/products/crm/chatbot-builder?error=error_code) Free Chatbot Builder - [Free Live Chat Software](https://www.hubspot.com/products/crm/live-chat?error=error_code) Free Live Chat Software - [Marketing Analytics](https://www.hubspot.com/products/marketing/analytics?error=error_code) Marketing Analytics - [Free Landing Page Builder](https://www.hubspot.com/products/marketing/landing-pages?error=error_code) Free Landing Page Builder - [Free Web Hosting](https://www.hubspot.com/products/cms/web-hosting?error=error_code) Free Web Hosting ## Free Tools - [See All Free Business Tools](https://www.hubspot.com/free-business-tools?error=error_code) See All Free Business Tools - [AI Search Grader](https://www.hubspot.com/ai-search-grader?error=error_code) AI Search Grader - [AI Search Sensor](https://www.hubspot.com/aeo-sensor?error=error_code) AI Search Sensor - [Make My Persona](https://www.hubspot.com/make-my-persona?error=error_code) Make My Persona - [Email Signature Generator](https://www.hubspot.com/email-signature-generator?error=error_code) Email Signature Generator - [Free Business Templates](https://www.hubspot.com/resources/templates?error=error_code) Free Business Templates - [Software Comparisons Library](https://www.hubspot.com/comparisons?error=error_code) Software Comparisons Library - [Website Templates](https://ecosystem.hubspot.com/marketplace/website?error=error_code) Website Templates ## Company - [About Us](https://www.hubspot.com/our-story?error=error_code) About Us - [Careers](https://www.hubspot.com/careers?error=error_code) Careers - [Management Team](https://www.hubspot.com/company/management?error=error_code) Management Team - [Board of Directors](https://www.hubspot.com/company/board-of-directors?error=error_code) Board of Directors - [Investor Relations](https://ir.hubspot.com/) Investor Relations - [Blog](https://blog.hubspot.com/) Blog - [Sustainability](https://www.hubspot.com/sustainability?error=error_code) Sustainability - [Contact Us](https://www.hubspot.com/company/contact?error=error_code) Contact Us ## Customers - [Customer Support](https://help.hubspot.com/) Customer Support - [Join a Local User Group](https://www.hubspot.com/hubspot-user-groups?error=error_code) Join a Local User Group ## Partners - [All Partner Programs](https://www.hubspot.com/partners?error=error_code) All Partner Programs - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?error=error_code) Solutions Partner Program - [Technology Partner Program](https://www.hubspot.com/partners/app?error=error_code) Technology Partner Program - [HubSpot for Startups](https://www.hubspot.com/startups/partners?error=error_code) HubSpot for Startups - [Affiliate Program](https://www.hubspot.com/partners/affiliates?error=error_code) Affiliate Program - [Facebook](https://www.facebook.com/hubspot?error=error_code) - [Instagram](https://www.instagram.com/hubspot/?error=error_code) - [Youtube](https://youtube.com/user/HubSpot?error=error_code) - [Twitter](https://x.com/HubSpot?error=error_code) - [Linkedin](https://www.linkedin.com/company/hubspot?error=error_code) - [Reddit](https://www.reddit.com/r/hubspot?error=error_code) - [Tiktok](https://www.tiktok.com/@hubspot?error=error_code) [](https://apps.apple.com/us/app/hubspot/id1107711722?error=error_code) [](https://play.google.com/store/apps/details?error=error_code) [](https://www.hubspot.com/) Copyright © 2026 HubSpot, Inc. - [Legal Center](https://legal.hubspot.com/legal-center?error=error_code) - [Privacy Policy](https://legal.hubspot.com/privacy-policy?error=error_code) - [Security](https://legal.hubspot.com/security?error=error_code) - [Website Accessibility](https://legal.hubspot.com/website-accessibility?error=error_code) - [Manage Cookies](https://www.hubspot.com)