Agency Service Primer for Aircall + HubSpot

Interested in expanding your service offerings? Learn more about the services you can offer your clients with Aircall and its HubSpot integration.

logotype(L)By partnering with Aircall, your agency can offer:
  • An integrated digital phone system to track effectiveness of the phone channel
  • Call tracking, logs, recordings, and outcomes that offer greater insight into the customer journey
Plus, it will all be integrated with your client's HubSpot CRM. 

What is the service?

Sales and Services Technology Enablement - When your phone system is integrated with your CRM, detailed information collected from customers and leads will be accessible to marketing, sales, and support teams.

This high-level visibility will create more knowledgeable relationships between your representatives and clients. Improved relationships facilitate a higher win rate for deals and a personalized customer experience. In essence, more knowledge about your client’s leads and customers will clearly differentiate you from competitors.

Who is an ideal client?

Tech savvy SaaS, eCommerce, or digital business that’s eager and ready to ditch older technologies (desk phones) for a sleeker, more efficient solution. If clients are currently using older technologies, they are unable to track the effectiveness of various campaigns through their phone channels. A major contributor to this problem is the standalone nature of old-fashioned phone systems, leading to unnecessary busywork and incomplete recordkeeping. When sales and support representatives receive calls — and don’t have information readily available — this significantly reduces their chances of closing deals and providing a superior customer experience. The ideal Aircall client wants a phone system that supports high-level teamwork between agents on a sales and/or support team of 20-100 representatives. These ideal clients will be fast-growing and perhaps conduct business in multiple locations.How does it complement Inbound?

How does it complement inbound?

The phone is still the preferred means of timely contact for most customers, and inbound is all about connecting with the customer in the right way and at the right time for them. However, traditional phone systems aren’t optimized for use with the inbound methodology, and aren’t nearly flexible enough to satisfy the evolving needs of digital businesses.

Inbound depends on relevancy, and Aircall delivers vital information to agents so they’re ready the moment they answer a call. With Aircall, all phone conversations are logged and tracked just like other modern communication methods with information such as call duration, call recordings, comments, and outcomes. Since Aircall is integrated with your other communication and productivity tools, you can provide clients with a more complete understanding of the customer journey. When sales and support representatives receive calls — and don’t have information readily available — this significantly reduces their chances of closing deals and providing a superior customer experience. The integrated approach not only provides this vital information when it’s most necessary, it helps teams communicate with one another, increasing effectiveness and efficiency.

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Interested in other agency services?

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Aircall + HubSpot Integration

Your cloud-based phone system within HubSpot to manage inbound and outbound calls.

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Become an Aircall partner

Learn more about commission and added benefits you get by partnering with Aircall.

Learn more about Aircall partners