Build repeatable processes by defining tasks and targets for each step of the customer journey. Keep customers on track to success using Akita's Playbooks—triggered by user behavior (good or bad). Keep your entire organization in the loop with Slack notifications or our two-way CRM sync. Finally, measure the performance of your Customer Success team with advanced admin reporting tools.
Track your customers' desired outcomes with Akita's Reviews functionality. Schedule your customer's next review, define subjects to discuss, view goals established from the previous review, and more. Add Customer Success Manager (CSM) insights with ad hoc health scoring and notes. Our CSM Inbox makes it easy for you to see what's most important and support your customers proactively.