With ChurnZero you can embed your messaging inside your app and easily reach your customers when they are most engaged (while they are using your product). This new communication channel will help your customers see you as a beneficial, organic part of their experience with your product.
Journeys let you map out milestones and track the tasks and achieves that will drive the customer through each phase of the lifecycle in an organized and efficient manner (ex. onboarding, engagement, expansion, and advocacy). You can set timelines for each milestone and for the journey overall, setting clear expectations for your processes internally and externally.