Customer Success

I solve for the customer by building real relationships, listening actively, and being proactive about their needs. I focus on helping them connect their goals with the right HubSpot tools and strategies, often showing how AI features or product updates can unlock growth. Behind the scenes, I collaborate with internal teams to remove blockers and make sure our customers feel supported, heard, and set up for long-term success.

I'm on the Customer Onboarding team. Our main goal is to support customers in getting started with HubSpot, helping them with the initial setup and understanding how to best utilize the tools. With our human-led service, it is expected to increase customer satisfaction and retention, ultimately helping both our customers and HubSpot grow better.

My team and I serve as the face and main point of contact for our customers at HubSpot. Our role is to guide them toward achieving the goals that led them to choose our services. To do this effectively, we need to understand their business structure inside and out, and work closely with them to ensure that HubSpot becomes a cornerstone of their daily operations.

I've recently started mentoring and training new team members. For me, it’s about more than just teaching the mechanics of the role; it’s about passing on the strategic, customer-first philosophy that is the heart of our work. Seeing that "aha!" moment when a new teammate grasps how their role directly contributes to a customer's success is deeply rewarding and makes me so excited for the future of our team.

Recently, I collaborated with the product team on a research study on the internal tool we are using, and also performed usability tests with the team. This is something I'm proud of as my feedback and feature requests are taken note of, and directly support our daily usage of the tool.

As part of the customer success team, I think we're one of the teams with the clearest ownership of Solving for the customer. We do this by engaging directly with our customers via email, phone, DM, digging into their strategies, planning their success with HubSpot, and demonstrating the value they're getting with our CRM.

I’m on the Scaled Contract Management Team. The team’s mission is to create a Contract Management center of excellence by blending self-service, automation, and human engagement at scale with segmented, specialized, and personalized engagement for HubSpot’s downmarket customers.