Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](#) - [Deutsch](#) - [English](#) - [Español](#) - [Português](#) - [Français](#) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - Close Search - [Log in](https://app.hubspot.com/login) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) Back [ ](https://www.hubspot.com/) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm) [Overview of all products](https://www.hubspot.com/products/get-started) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fcareers%2Fcustomer-success&hubs_content-cta=nav-resources-community) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm) - [__Overview of all products__](https://www.hubspot.com/products/get-started) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) - [Close deals](https://www.hubspot.com/use-case/close-more-deals) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) - [Manage content](https://www.hubspot.com/use-case/manage-content) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fcareers%2Fcustomer-success&hubs_content-cta=nav-resources-community) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) [Start free or get a demo](https://www.hubspot.com/products/get-started) [Log in](https://app.hubspot.com/login) - English Select a language - [日本語](#) - [Deutsch](#) - [English](#) - [Español](#) - [Português](#) - [Français](#) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - [Careers](https://www.hubspot.com/careers) - Customer Success # Customer Success At HubSpot, solving for the customer isn't a nice-to-have; it’s one of our core values. [View open Customer Success roles](https://www.hubspot.com/careers/jobs#department=customer-success;)  Secondary Menu Scroll Left Scroll Right - [Why HubSpot](https://www.hubspot.com) Show Submenu - [Belonging](https://www.hubspot.com/careers/belonging) - [Benefits](https://www.hubspot.com/careers/benefits) - [Flex Work](https://www.hubspot.com/careers/flex-work) - [Sustainability](https://www.hubspot.com/sustainability) - [Departments](https://www.hubspot.com) Show Submenu - [Customer Success](https://www.hubspot.com/careers/customer-success) - [General & Administrative](https://www.hubspot.com/careers/general-administration) - [Marketing](https://www.hubspot.com/careers/marketing) - [People Team](https://www.hubspot.com/careers/people-team) - [Product, UX & Engineering](https://www.hubspot.com/careers/product-ux-engineering) - [Operations](https://www.hubspot.com/careers/operations) - [Sales](https://www.hubspot.com/careers/sales) - [Resources](https://www.hubspot.com) Show Submenu - [Candidate Experience](https://www.hubspot.com/careers/candidate-experience) - [Careers Blog](https://www.hubspot.com/careers-blog) - [AI Talent Philosophy](https://www.hubspot.com/careers/hiring-ai) - [Emerging Talent](https://www.hubspot.com/careers/emerging-talent) [See all open positions in customer success department](https://www.hubspot.com/careers/jobs) Our Philosophy ## Solve For The Customer...Always. We’re on a mission to help millions of organizations grow better, and that starts with empowering our customers and partners in an ever-evolving world, being trusted advisors, and removing obstacles. Our Customer Success team ensures every customer maximizes the value of HubSpot—delivering expertise, building trust, and creating delightful experiences at scale. If you’re looking for a place where you can provide real value and have impact on your customers, look no further than a career in Customer Success at HubSpot. Team Breakdown ## Who We Are Our aspiration is to deliver an extraordinary customer experience that helps customers turn opportunities into outcomes. Our Customer Success Org consists of many different roles, including: ### Customer Support Our Support team handles the requests and requirements of our clients who need assistance to continue being successful with HubSpot tools and to keep growing better. We are a team that works 24/7 based on the strategic geographical locations of our offices, allowing us to cover different time zones. ### Customer Success Managers Customer Success Managers at HubSpot manage post-sale relationships, delivering value through exceptional service and support. They drive product adoption, remove roadblocks, manage risk proactively, and identify growth opportunities within their book of business. Their goal is to help customers turn opportunities into outcomes and grow better. CSMs operate with SMB, MM, Corporate, and Strategic Account customers. ### Contract Managers Contract Managers at HubSpot, deliver a great customer experience by negotiating sustainable contracts that support customer retention and growth. They collaborate with CS and Sales to recapture discounts, simplify the contracting process, and manage all assigned customer contracts. Like CSMs, they support a range of customers—from SMBs to Strategic Accounts—working both at scale and directly with customers to resolve inquiries and execute renewals accurately. ## Department Values  ### Customers Come First Before every decision, we ask ourselves, "How does this impact our customers?" If it doesn't make their lives easier, we go back to the drawing board.  ### Always be Growing We believe that to best support our customers, we need to always be learning and growing ourselves. From skill development and training to AI training and more, the learning never stops.  ### Human First Touch While HubSpot is an AI-driven company, we believe in the power of AI to tackle tasks, freeing up our time to build meaningful relationships and collaboration with our customers. Testimonials ## Meet The Team Previous Next -  > I solve for the customer by building real relationships, listening actively, and being proactive about their needs. I focus on helping them connect their goals with the right HubSpot tools and strategies, often showing how AI features or product updates can unlock growth. Behind the scenes, I collaborate with internal teams to remove blockers and make sure our customers feel supported, heard, and set up for long-term success. Thais Campbell Customer Success Manager, SMB @home, California Read Q&A -  > I'm on the Customer Onboarding team. Our main goal is to support customers in getting started with HubSpot, helping them with the initial setup and understanding how to best utilize the tools. With our human-led service, it is expected to increase customer satisfaction and retention, ultimately helping both our customers and HubSpot grow better. Saori Goto Customer Onboarding Specialist @home, Kobe, Japan Read Q&A -  > My team and I serve as the face and main point of contact for our customers at HubSpot. Our role is to guide them toward achieving the goals that led them to choose our services. To do this effectively, we need to understand their business structure inside and out, and work closely with them to ensure that HubSpot becomes a cornerstone of their daily operations. Daniel Franco Customer Success Manager, Everboarding team @home, Bogota Read Q&A -  > I've recently started mentoring and training new team members. For me, it’s about more than just teaching the mechanics of the role; it’s about passing on the strategic, customer-first philosophy that is the heart of our work. Seeing that "aha!" moment when a new teammate grasps how their role directly contributes to a customer's success is deeply rewarding and makes me so excited for the future of our team. Luis Bustamante Contracts & Renewals Manager @flex, Bogotá, Colombia Read Q&A -  > Recently, I collaborated with the product team on a research study on the internal tool we are using, and also performed usability tests with the team. This is something I'm proud of as my feedback and feature requests are taken note of, and directly support our daily usage of the tool. Jacob Ullasa Kumar Senior Customer Support Specialist @flex, Dublin, Ireland Read Q&A -  > As part of the customer success team, I think we're one of the teams with the clearest ownership of Solving for the customer. We do this by engaging directly with our customers via email, phone, DM, digging into their strategies, planning their success with HubSpot, and demonstrating the value they're getting with our CRM. Quentin Lauth Senior Manager, Upmarket Customer Success @flex, Dublin, Ireland Read Q&A -  > I’m on the Scaled Contract Management Team. The team’s mission is to create a Contract Management center of excellence by blending self-service, automation, and human engagement at scale with segmented, specialized, and personalized engagement for HubSpot’s downmarket customers. Derek Pun Senior Manager, Scaled Contract Management @flex, Singapore Read Q&A The Latest & Greatest ## Dive a Little Deeper Get to know members of the Customer Success team a little better by exploring some of our careers blog content.  Previous Next -  ### Day in the Life - Polina Ismailova, Customer Success Manager [Read blog](https://www.hubspot.com/careers-blog/day-in-the-life-polina-ismailova-customer-success-manager) -  ### Day in the Life - Ryan Yoong, Senior Customer Support Specialist [Read blog](https://www.hubspot.com/careers-blog/day-in-the-life-ryan-yoong-customer-support) -  ### Day in the Life - Ilana Uemura, Customer Success Manager [Read blog](https://www.hubspot.com/careers-blog/day-in-the-life-ilana-uemera-customer-success-manager) -  ### Uncovering Impact and Growth in Customer Success [Read blog](https://www.hubspot.com/careers-blog/uncovering-impact-and-growth) ## Join our Customer Success Team Ready, set, grow... [Apply today!](https://www.hubspot.com/careers/jobs#department=customer-success;)  Back Close ## Popular Features - [All Products and Features](https://www.hubspot.com/products) All Products and Features - [HubSpot AEO](https://www.hubspot.com/products/aeo) HubSpot AEO - [Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting) Free Meeting Scheduler App - [Agent Hub](https://www.hubspot.com/products/artificial-intelligence) Agent Hub - [Email Tracking Software](https://www.hubspot.com/products/sales/email-tracking) Email Tracking Software - [AI Content Writer](https://www.hubspot.com/products/cms/ai-content-writer) AI Content Writer - [AI Website Generator](https://www.hubspot.com/products/cms/ai-website-generator) AI Website Generator - [Email Marketing Software](https://www.hubspot.com/products/marketing/email) Email Marketing Software - [Lead Management Software](https://www.hubspot.com/products/crm/lead-management) Lead Management Software - [AI Prospecting Agent](https://www.hubspot.com/products/sales/ai-prospecting-agent) AI Prospecting Agent - [Free Website Builder](https://www.hubspot.com/products/cms/drag-and-drop-website-builder) Free Website Builder - [Landing Pages](https://www.hubspot.com/products/marketing/landing-pages) Landing Pages - [Free Online Form Builder](https://www.hubspot.com/products/marketing/forms) Free Online Form Builder - [Free Chatbot Builder](https://www.hubspot.com/products/crm/chatbot-builder) Free Chatbot Builder - [Free Live Chat Software](https://www.hubspot.com/products/crm/live-chat) Free Live Chat Software - [Marketing Analytics](https://www.hubspot.com/products/marketing/analytics) Marketing Analytics - [Free Landing Page Builder](https://www.hubspot.com/products/marketing/landing-pages) Free Landing Page Builder - [Free Web Hosting](https://www.hubspot.com/products/cms/web-hosting) Free Web Hosting ## Free Tools - [See All Free Business Tools](https://www.hubspot.com/free-business-tools) See All Free Business Tools - [AI Search Grader](https://www.hubspot.com/ai-search-grader) AI Search Grader - [AI Search Sensor](https://www.hubspot.com/aeo-sensor) AI Search Sensor - [Make My Persona](https://www.hubspot.com/make-my-persona) Make My Persona - [Email Signature Generator](https://www.hubspot.com/email-signature-generator) Email Signature Generator - [Free Business Templates](https://www.hubspot.com/resources/templates) Free Business Templates - [Software Comparisons Library](https://www.hubspot.com/comparisons) Software Comparisons Library - [Website Templates](https://ecosystem.hubspot.com/marketplace/website) Website Templates ## Company - [About Us](https://www.hubspot.com/our-story) About Us - [Careers](https://www.hubspot.com/careers) Careers - [Management Team](https://www.hubspot.com/company/management) Management Team - [Board of Directors](https://www.hubspot.com/company/board-of-directors) Board of Directors - [Investor Relations](https://ir.hubspot.com/) Investor Relations - [Blog](https://blog.hubspot.com/) Blog - [Sustainability](https://www.hubspot.com/sustainability) Sustainability - [Contact Us](https://www.hubspot.com/company/contact) Contact Us ## Customers - [Customer Support](https://help.hubspot.com/) Customer Support - [Join a Local User Group](https://www.hubspot.com/hubspot-user-groups) Join a Local User Group ## Partners - [All Partner Programs](https://www.hubspot.com/partners) All Partner Programs - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) Solutions Partner Program - [Technology Partner Program](https://www.hubspot.com/partners/app) Technology Partner Program - [HubSpot for Startups](https://www.hubspot.com/startups/partners) HubSpot for Startups - [Affiliate Program](https://www.hubspot.com/partners/affiliates) Affiliate Program - [Facebook](https://www.facebook.com/hubspot) - [Instagram](https://www.instagram.com/hubspot/) - [Youtube](https://youtube.com/user/HubSpot) - [Twitter](https://x.com/HubSpot) - [Linkedin](https://www.linkedin.com/company/hubspot) - [Reddit](https://www.reddit.com/r/hubspot) - [Tiktok](https://www.tiktok.com/@hubspot) [](https://apps.apple.com/us/app/hubspot/id1107711722) [](https://play.google.com/store/apps/details) [](https://www.hubspot.com/) Copyright © 2026 HubSpot, Inc. - [Legal Center](https://legal.hubspot.com/legal-center) - [Privacy Policy](https://legal.hubspot.com/privacy-policy) - [Security](https://legal.hubspot.com/security) - [Website Accessibility](https://legal.hubspot.com/website-accessibility) - [Manage Cookies](https://www.hubspot.com) ## Thais Campbell Close __What's one thing most people wouldn't know about you?__ Most people don’t know I collect mugs (every day before making my coffee I get excited to choose one of my mugs haha) and I'm obsessed with Victorian houses! Outside of work, I create content on LinkedIn to help others grow their personal brand and share career tips, especially for Latinos in tech.   __What team are you on and what is the team mission?__ I’m part of HubSpot’s Customer Success team. Our mission is to be a strategic partner to our customers, helping them grow better with HubSpot every step of the way.   __What does an average day look like?__ An average day starts with me reviewing my metrics and identifying which customers I should prioritize and what to focus on. I prepare by looking at product usage and getting ready for my meetings. I meet with customers to understand their goals, share tailored strategies, and help them get the most out of HubSpot. I also follow up with insights, product updates, and helpful resources to keep things moving. Throughout the day, I collaborate with internal teams to remove blockers and ensure we’re all aligned around the customer’s success. I also make time to network and learn from other departments - there’s always something new to discover!   __How are you and your team solving for the customer?__ We solve for the customer by building real relationships, listening actively, and being proactive about their needs. I focus on helping them connect their goals with the right HubSpot tools and strategies, often showing how AI features or product updates can unlock growth. Behind the scenes, I collaborate with internal teams to remove blockers and make sure our customers feel supported, heard, and set up for long-term success.   __What's one thing you worked on recently that you're proud of?__  One thing I’m really proud of is working with the HubSpot Academy team to create Portuguese-language videos. As a bilingual CSM, contributing content for our Portuguese-speaking customers was a career highlight. It reminded me how powerful education is in helping customers feel confident using our platform and seeing real impact.   __What's your favorite Slack emoji?__ :blob\_excited: (My favorite emoji to add to threads when I get excited haha!) ## Saori Goto Close __What's one thing most people wouldn't know about you?__ I'm a mother of three kids, and we sometimes picnicking outdoors to enjoy slow family time. I'm also passionate about gardening and Japanese Kimono, which I can even put on myself!   __What team are you on and what is the team mission?__ I'm on the Customer Onboarding team. Our main goal is to support customers in getting started with HubSpot, helping them with the initial setup and understanding how to best utilize the tools. With our human-led service, it is expected to increase customer satisfaction and retention, ultimately helping both our customers and HubSpot grow better.   __What does an average day look like?__  Currently, I'm still in training, but a typical day involves about 3-4 meetings with our customers. We spend a good amount of time preparing materials, strategizing, and finding solutions to address their specific challenges. We really act like project managers, working to understand our customers' ideal vision and connect them with the best solutions.   __How are you and your team solving for the customer?__  We kick things off by really digging into the problems our customers are facing and getting a good grasp of their needs. Then, we suggest the best ways to use HubSpot that fit their ideal setup, helping them get on track quickly. Another big part of what we do is also giving customers some homework and educating them so they can eventually handle things on their own.   __What's one thing you worked on recently that you're proud of?__  As part of my training, I recently got to sit in on my senior colleague's customer call for the first time. I learned a ton, but I was also able to help the team by answering some customer questions and creating a few hearing sheets. It felt great to proactively tackle something new and contribute, and I'm really looking forward to continuing that.   __What's your favorite Slack emoji?__ My favorite Slack emojis are :chiikawa-thank-you: :hubspotbeatingheart: :rainbow: :hug-bear: . I use these to show my appreciation and my feelings! ## Daniel Franco Close __What's one thing most people wouldn't know about you?__ People know that I’m someone kind who genuinely enjoys helping others... And that I’m a big fan of Star Wars and The Lord of the Rings!   __What team are you on, and what is the team mission?__ I’m part of the Everboarding team for LATAM. Our mission is to accelerate the perceived value of HubSpot, helping our customers understand the potential and growth they can achieve with our platform.   __What does an average day look like?__ A typical day involves interacting with customers, understanding the structure of their businesses and their goals, creating strategies to help them achieve those goals using HubSpot, and gradually positioning myself as their trusted advisor.   __How are you and your team solving for the customer?__ My team and I serve as the face and main point of contact for our customers at HubSpot. Our role is to guide them toward achieving the goals that led them to choose our services. To do this effectively, we need to understand their business structure inside and out, and work closely with them to ensure that HubSpot becomes a cornerstone of their daily operations.   __What's one thing you worked on recently that you're proud of?__ I worked on a project that enables Support Specialists and CSMs to share their knowledge with our customers through Academy lessons, but with a strategic perspective. This initiative aligned the efforts of three different teams, all working together to deliver greater value to our customers!   __What's your favorite Slack emoji?__ :saluting\_face: and :blobheart: ## Luis Bustamante Close __What's one thing most people wouldn't know about you?__ Most people wouldn't know that I always have to be learning something new, which currently makes me Duolingo's number one fan. I'm on an epic quest to learn Portuguese, so if you hear me muttering "Onde fica o banheiro?" to my screen, just know I'm one step closer to fluency!   __What team are you on, and what is the team mission?__ I’m a Contract & Renewals Manager on our Customer Success team. Our team’s mission is to be the architects of long-term customer partnerships. My role is to look beyond the contract itself and engage with customers on their long-term vision. We delve into their business goals, and map out how HubSpot will power the next stage of their growth.   __What does an average day look like?__ My day kicks off with a strong Colombian coffee in hand. Then I connect with my Customer Success and Sales counterparts to strategize how we’ll champion our customers. This leads into the core of my day: a thrilling mix of architecting data-driven renewal strategies for the future, while also acting as a trusted advisor for customers who need immediate clarity on their current contracts. It's this blend of forward-looking strategy and present-day problem-solving that makes every day uniquely challenging and exciting.   __How are you and your team solving for the customer?__ We solve for the customer by turning the renewal from a moment of financial scrutiny into one of strategic collaboration. Instead of simply presenting a contract, my team proactively builds the business case for our customers, using their own data to illuminate the tangible return on their investment. We then partner with them to ensure their agreement isn't just a continuation, but an evolution that’s perfectly aligned with their goals for the time ahead, making the decision to stay a confident step forward.   __What's one thing you worked on recently that you're proud of?__  I've recently started mentoring and training new team members. For me, it’s about more than just teaching the mechanics of the role; it’s about passing on the strategic, customer-first philosophy that is the heart of our work. Seeing that "aha!" moment when a new teammate grasps how their role directly contributes to a customer's success is deeply rewarding and makes me so excited for the future of our team.   __What's your favorite Slack emoji?__ Gotta be :yay-frog: That little frog is the pure, simple joy of seeing our work translate into tangible success. That’s the ultimate win. ## Jacob Ullasa Kumar Close __What do you do outside of work?__ I play cricket for a club here in Dublin, Ireland. I have been playing higher divisions, starting by playing for UCC in Division 1 Munster, and now I currently play in Division 6 and Division 4.   __What team are you on, and what is the team mission?__ I'm on the EMEA support team, and the mission is to help millions of organizations grow better. With cultural commitments like Solve for the customer, Be bold. Learn fast, Align. Adapt and Go, Delivering with HEART   __What does an average day look like?__ The average day for me depends on my prioritization for the day. Typically, I'm active on phone lines for the first four and a half hours, as it is where we SFTC (Solve for the customer) during which we support and also hit our targets as well. Then I have meetings in the afternoon, and we have dedicated back-office hours to work on our tasks, personal development, and follow-ups with customers if required.   __How are you and your team solving for the customer?__ We solve for the customer by showing empathy and actively listening to customers, and making sure we are there for them. Moreover, being humble and also adaptable with the evolution of new features and keeping ourselves updated.   __What's one thing you worked on recently that you're proud of?__  I was working on collaborating with the product team to have a research study on the internal tool we are using, and also performing usability tests with the team. This is something I'm proud of as my feedback and feature requests are often taken note of and, we are looking to implement that for our daily usage of the tool.   __What's your favorite Slack emoji?__ :relaxed: ## Quentin Lauth Close __What do you do outside of work?__ It's not really a secret, but I have two main hobbies outside of work, I cook and bake, I'm one of the few people who still makes their own sourdough, even after Covid, and I'm part of a rowing club in the leisure group, living in Dublin I have the chance of having this type of amenities on my doorstep, it's a great way to socialize and go into nature.   __What team are you on, and what is the team mission?__ I'm on the Upmarket Customer Success team, we are passionate about our customers, providing them with a best-in-class customer experience and results.   __What does an average day look like?__ A typical day for me will be a mix of operational regular team engagements, like 1:1s with my team members, where we discuss performance and progress on specific projects and development. I will also spend some time listening to team members' calls to provide feedback on specific techniques and skills used by team members to track progress on areas of development. Another area I prioritise is working on initiatives that I'm leading, like our Success Planning or leveraging AI in coaching, this would involve working on enablement material, checking with internal stakeholders, and testing new ways of working.   __How are you and your team solving for the customer?__ As part of the customer success team, I think we're one of the teams with the clearest ownership of Solving for the customer. We do this by engaging directly with our customers via email, phone, DM, digging into their strategies, planning their success with HubSpot, and demonstrating the value they're getting with our CRM. Another thing we do is that we are our customer's champions internally, advocating on their behalf with different teams like product, sales or specialised solutions to help our customers unlock more value with HubSpot.   __What's one thing you worked on recently that you're proud of?__  Our Success Planning initiative, I think it's a great opportunity to formalise a best practice in customer success, having a former Success Plan with our customer helped drive usage and value by 17% in only a few months. This has given me and the group the opportunity to work cross-regionally and with other internal teams for some very exciting things coming for the end of the year, but shhhh!   __What's your favorite Slack emoji?__ 🧡   ## Derek Pun Close __What's one thing most people wouldn't know about you?__  I used to be a lifeguard who saved lives in a waterpark located in New Jersey, USA. I also won the first-ever (and the only) ping pong tournament held in HubSpot Singapore back in 2016!   __What team are you on, and what is the team mission?__ I’m on the Scaled Contract Management Team. The team’s mission is to create a Contract Management center of excellence by blending self-service, automation, and human engagement at scale with segmented, specialized, and personalized engagement for HubSpot’s downmarket customers.   __What does an average day look like?__ My typical day, as a people manager, usually involves a mix of leading, managing, and coaching. From clarifying and inspiring, to reviewing dashboards and analyzing cause and impact, to diagnosing the gap in my team’s performance and implementing developmental plans with my team. Simply put, no two days are the same! That said, I’ll always have one (yes, just one) cup of coffee in the morning.   __How are you and your team solving for the customer?__  We solve for HubSpot customers by empathizing with their needs, challenges, and growth potential. We actively listen and discover before proposing one or more financial solutions to best meet our customers' needs. Arriving in a ‘win-win’ situation is what we strive for; as a team, we take pride in renewing, protecting, and delighting HubSpot customers to help them grow better.   __What's one thing you worked on recently that you're proud of?__  In July 2025, I became an ASLAN® Certified Catalyst Coach. I’m beyond excited to apply what I’ve learnt to make a significant, long-lasting impact in the lives of my colleagues and HubSpot!   __What's your favorite Slack emoji?__ 👍