You don’t have to go it alone. HubSpot’s award-winning customer support and services teams are here to answer your questions, help you master the inbound methodology, and make sure you’re getting the most out of your tools. All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.
Yes. All new Marketing Basic, Professional, and Enterprise customers need to buy services to get started on the right foot with your inbound marketing efforts.
Inbound marketing is about much more than just using a bunch of software to get marketing done; it’s about transforming your business to create marketing people love. That’s much easier to do in the thriving ecosystem of HubSpot customer training programs, and with the personal support of our famously passionate inbound marketing professors and consultants.
No. HubSpot email costs are tied to the number of contacts you purchase. You can email the contacts within your contact tier up to ten times per month. Since that works out to about one email every other business day, customers generally find this is more than enough. If you need to send even more than that, you can purchase more contacts and increase your total monthly email send limit.
Marketing Basic, Professional, and Enterprise contracts are billed annually by default. We’ve found that customers who can commit to a full year of using HubSpot will be more successful inbound marketers in the long run. And since your long-term success is our goal, we want to encourage those practices that support that goal. Bottom line: Annual contracts make happier HubSpot customers. And we want you to be happy.
Not directly — but HubSpot's pricing is designed to scale with the size of your business, so we suggest that you purchase a plan that will fit your level of use. This means purchasing enough contacts to match your inbound marketing needs. So while we don't charge "overage fees" as such, you should expect your database to grow over time. And you'll need to purchase additional contacts to match that growth as it occurs.
For Marketing Starter, Basic, Professional, and Enterprise customers, phone, email, and additional in-app support options are included in your subscription fee. This means HubSpot customer support specialists are available to answer your questions.
All Marketing Hub users (free and paid) have access to the HubSpot Community at community.hubspot.com for support. The mission of this inbound community is to provide users with a vibrant channel to ask questions, find answers, and engage with professionals from around the world about HubSpot software best practices.
You can collect up to 1 million contacts within Marketing Free at no cost. If you need additional contacts past 1 million, please contact us. Just be aware that if you use CRM Free with one of our paid marketing software plans, the contacts you add to the CRM end up in both places, which could affect your marketing software plan’s contact tier pricing.