What’s this integration partner do?
AskNicely is survey software (focused on net promoter score,) that measures and helps improve NPS. Their tools help you collect and respond to customer feedback automatically using HubSpot. With AskNicely you can track NPS by product, channel, rep, and more.
With AskNicely and HubSpot you can autonomously survey a sample of your customers daily from a list in HubSpot or automatically trigger sending a survey when key customer events occur in HubSpot. Because AskNicely puts survey results directly on the contact record, your native HubSpot lists and reports can be used to track Net Promoter Score. You can filter NPS results by any field you have in HubSpot and trigger workflows to address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals.
Who gets it:
HubSpot users also using AskNicely
New users who have HubSpot can get started with AskNicely here.
HubSpot users new to AskNicely can receive 50% off their first month on any monthly plan
This integration is built and supported by AskNicely. Customers can reach out to them for support.
New Zealand/Australia: Paul Bickley, Sales and Global Partnerships Manager, firstname.lastname@example.org, +64 27 549 1983
US: Michael Corrigan, Sales, +1 (866) 343-7386, email@example.com
How might service and marketing teams use this?
Customer Service teams can use AskNicely to gauge customer happiness. Marketing teams can then use that as a signal to reach out to happy or unhappy customers. With segmented NPS scores, service teams can identify customer pain points, and better service customers leading to higher retention and customer driven promotion.
Get started with AskNicely