Your customers expect fast responses to their questions regardless of whether your team is at their desk or on the move.
Until today, when you used Conversations in HubSpot’s mobile app, you could only respond to live chats from your customers. That means you couldn’t respond to email or Messenger conversations on the mobile app like you could on your desktop, which added friction to your day if you’re someone who needs to get work done on the go.
Now live is the ability for you to respond to messages from any channel within your Conversations inbox on your iOS or Android mobile device. This includes live chat, email, Facebook Messenger, or any other channel that is added to the Conversations inbox in the future.
With the power of a truly mobile Conversations inbox, your team can rest assured that important messages from your customers won’t slip through the cracks.
But wait -- there’s more. You can also now do the following with Conversations in the HubSpot iOS and Android apps:
- View image attachments for chat in-line
- See ticket events in related conversations
- Delete conversations
- Reopen closed conversations
To get started in the either the iOS or Android HubSpot mobile app, go to the “More” tab and click “Conversations”. Once in Conversations, you can view your full inbox and reply to any Conversation you’d like -- simple as that.
Who gets it?
This update is now live and available to all HubSpot users with the iOS or Android mobile app. This update is available in all languages supported by HubSpot.