Product Updates > Featured Updates

[Now Live] Company-based Workflows

What is it?

Workflows that enroll companies. This new type of workflow allows you to set properties, create tasks, and send email based on companies. 

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[Now Live] Knowledge Base Re-order Categories and Articles - Service Hub

What is it:

You now have the ability to control the order in which articles and categories appear on the homepage and category pages in your Service Hub knowledge base. 

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[Now Live] Knowledge Base Search Reporting - Service Hub

What is it:

New analytics that show you what your customers are searching for in your knowledge base.

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[In Beta] User Permission Changes

What is it?
You can now enjoy a more granular control to permissions. We’ve separated out the ability for admins to set “View” and “Edit” permissions to deals and tickets, in sales and service tabs respectively.

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[In Beta] YouTube Analytics

What is it?
Enterprise users of HubSpot’s social tool can now report on the success of their YouTube Channels directly within HubSpot.

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[Heads Up] Packaging Change to Webhooks in Workflows

What is it?
As of November 1, 2018, the "Trigger a webhook" action in workflows will be available to HubSpot Enterprise customers only. If you are a HubSpot Professional customer before that date, you will be grandfathered and will continue to have the ability to use webhooks.

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[Now Live] Single Sign-on

 What is it?
Marketing, Sales, or Service Hub Enterprise users can now sign into HubSpot with a SAML 2.0 single sign-on identity provider, such as Okta or OneLogin.

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[Now Live] Bi-directional Sync for Salesforce Accounts and HubSpot Companies

Recently, we released a beta of bi-directional account sync with HubSpot companies and Salesforce accounts. This feature is now available to all integrated portals. HubSpot will now create accounts in Salesforce and manage re-associations.

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[In Beta] HubSpot Calling API (featuring Aircall)

What is it?

HubSpot’s new Calling API is now in beta and available to Sales Hub Enterprise and Service Hub Enterprise customers. The Calling API gives advanced teams the flexibility to use third-party telephony providers in lieu of HubSpot’s native calling feature.

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[Now Live] Service Hub Starter

What is it:

Now live is Service Hub Starter - a new entry level service package that helps early service teams build a basic help desk. This new package is made possible by adding a slimmed down version of tickets into the free tools. Tickets into free will rollout over the course of 2018.

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[Now Live] Service Hub Enterprise

What is it:
Now live is Service Hub Enterprise - a new package of service tools that helps sophisticated service teams. This new package includes everything thing found in pro, our new enterprise platform level features, and the new tools Goals (coming soon), Health Scoring (coming soon), and Playbooks (live).

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[New Video] INBOUND 2018 HubSpot Updates in Less Time Than a Coffee Break

INBOUND is the most exciting time of the year here at HubSpot. It’s when thousands upon thousands of people join us in Boston to hear inspiring and transformative keynotes from folks like Deepak Chopra, Shonda Rhimes, Chimamanda Ngozi Adichie, and more.

INBOUND also marks peak product launch season at HubSpot. In this video, we’ll run you through it all in less time than a coffee break.

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[HubSpot Video] How-to-use HubSpot Video in Sales

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Sales Hub. 

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[HubSpot Video] How-to-use HubSpot Video in Services

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Service Hub. 

 

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[HubSpot Video] How-to-use HubSpot Video in Marketing

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new marketing video features. 

HubSpot Video is available exclusively in pro and enterprise versions of the Sales, Marketing, and Service Hubs. This means you'll need marketing pro or enterprise to use these new features. 

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[Now Live] HubSpot CMS

What is it?
HubSpot CMS, the only CMS that combines the power of CRM and CMS into one integrated platform is now available, and can be purchased as a standalone product, or with any Hub at any tier.

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[Now Live] Advanced Website Audiences

What is it?
Last month, we let you get more granular with website audiences in the ads add-on by adding the ability to create audiences based on URL rules. Now, we've expanded on this feature in several different ways so you can get more granular with your targeting.

First, you can now target your ads based on interactions with specific content, such as a blog post. You can also create a website audience within a flexible time period to customize your targeting based on how recent a website interaction was. Finally, you can now combine multiple rules using ‘OR’ logic. All of these audiences can be created simultaneously across all advertising accounts and networks you have connected to HubSpot.

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[Now Live] Service Hub, Feedback: Flexibility & Customization Updates

What is it?
A number of feedback updates that make the product more flexible and customizable.

  • The ability to trigger surveys on deal, ticket, and company properties, not just contact properties.
  • Enhanced customization across surveys. You can now fully customize the from name, from address, subject line, and greeting across your surveys.
  • Ability to send one-off customer loyalty (NPS) surveys
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[Now Live] Deal-based and Ticket-based Workflows

What is it?
Workflows that enroll deals and tickets, allowing you to set properties, create tasks, and send email based on those deals and tickets.

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[HubSpot Connect] - Fomo Integration

What does this integration partner do?
Fomo is a product that enables you to show customer interactions - purchases, opt-ins, and more - with one line of code.

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[Heads Up] Workflows Speed Improvements

What is it?
HubSpot has increased the throughput of contacts that can go through workflows by 10X.

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[In Beta] A New Place to Save and Manage Your Reports in HubSpot

What is it?
A new place to save and manage your custom reports across HubSpot, without saving them to a dashboard.

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[Now Live] A Single Page for Notification Preferences

What is it?
Now live is the ability to manage all of your notification preferences on a single page.

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[HubSpot Connect] - Opensense Integration

What does this integration partner do?
Opensense is a product that enables you to target the content in your email signature based on contact properties in your HubSpot CRM.

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[Now Live] Unlimited Parent-Child Relationships

What is it?
Now live is the ability for a company in your HubSpot CRM to be associated with a child company and a parent company.

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[HubSpot Connect] - Oktopost Integration

What does this integration partner do?
Oktopost is a social media management and employee advocacy platform for B2B companies that aims to build meaningful conversations with leads through highly-personalized marketing campaigns.

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[Now Live] Custom Availability for Meetings

What is it?
The latest update brings more flexibility to the meeting booking experience. Now, you have the option to set a custom date range for when meetings can be booked.

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[Now Live] Import, Deduplicate, and Search Objects Using Object ID

What is it?
Now live is the ability to import,deduplicate, and search your contacts, companies, deals, and tickets using an Object ID.

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[In Beta] Visually Refreshed Content Strategy Topics

What is it?
A new user interface for topics within content strategy that lists your content in a table view.

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[Now Live] Create New or Customize Pre-Built Ticket Reports

What is it?
All Service Hub Professional users can now create custom tickets reports. They can also customize their tickets reports on their service dashboard, as well as the ticket reports in the report library.

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[HubSpot Connect] - Conversica Integration

What does this integration partner do?
Conversica provides an AI-based sales assistant that engages new prospects in order to increase sales and marketing efficiency.

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[Now Live] Deal Personalization Tokens in Templates and Snippets

What is it?
Now live is the ability to use deal personalization tokens in email templates and snippets.

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[Sunset] Persona Tagging in Workflows

What is it?
We’re removing the setting that lets you tag a workflow with a persona and filter by personas on the Workflows home page. This feature will no longer be available in Workflows come August 9th, 2018.

Note: We are not removing the ability to set the Persona property via Workflows.   

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[Now Live] Conversations

What is it?

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[HubSpot Connect] - Zoho Reports Integration

What does this integration partner do?
Zoho is a suite that offers product bundles to solve for CRM, workplace, finance, and IT management.

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[Now Live] URL Based Audiences in the Ads Add-on

What is it?
Within the ads tool in HubSpot, you can now create website traffic audiences based on traffic to specific URLs, or sections of your website based on URL structure, not just your entire site’s traffic.

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[Now Live] Google Ads Audiences in HubSpot

What is it?
All users of the Ads add-on can now create and use Google Audiences within HubSpot. Users can create both website-based (a.k.a., RLSAs / “Remarketing Lists for Search Advertising”) and list-based (a.k.a., “customer match”) audiences.

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[HubSpot Connect] - CData Integration

What does this integration partner do?
CData is a product that enables a seamless integration between your HubSpot data and popular business intelligence, reporting, and ETL tools.

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[New Video] July HubSpot Updates in Less Time Than a Coffee Break

July was a busy month for HubSpot product updates. In this video, we'll give you a personal tour of all the best.

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[Now Live] Specify a Ticket Pipeline for Customer Support Surveys

What is it?
Now live is the ability to specify a ticket pipeline for customer support surveys.

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[HubSpot Connect] - G-Accon Integration

What does this integration partner do?
G-Accon is a product that enables you to easily pull your HubSpot data into Google Sheets to view live data, automate reports, import data, and refresh with one click.

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[HubSpot Connect] - RightMessage Integration

What does this integration partner do?
RightMessage uses the information you have stored from your subscribers to change your website content and calls-to-action for a more personal experience.

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[HubSpot Connect] - Import2 Wizard Integration

What does this integration partner do?
Import2 Wizard is a product that enables you to import and export HubSpot objects such as contacts, companies, deals, tickets, and more.

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[Now Live] Send In-App Notifications Through Workflows

What is it?
A new workflows action that lets you send HubSpot notifications to users through the in-app notification center and mobile push.   

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[Now Live] Tickets Required Fields

What is it?
Now live is the ability to customize the info your team collects when a ticket moves from stage to stage. Plus, you can require certain properties to be completed in order for a ticket to move to a specific stage.

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[HubSpot Connect] - Cincopa Integration

What does this integration partner do?
Cincopa offers hosting for your videos, photo galleries, slideshows, music players, podcasts, and more.

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[HubSpot Connect] - Insycle Integration

What does this integration partner do?
Inscycle is a product that cleans, organizes, and updates data.

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[Now Live] Service Hub: Customer Experience Surveys

What is it?
Customer experience surveys are now live inside of Feedback, a tool inside of Service Hub. Customer experience surveys are transactional surveys that help teams understand the satisfaction of their customers at a particular moment in time.

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[HubSpot Connect] - Intercom Integration

What does this integration partner do?

Intercom offers a suite of messaging-first products. This includes a web and in-app chat feature (Messages), a shared team inbox (Inbox), and a knowledge base solution (Articles).

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[Now Live] The New Marketing Hub Starter

What is it?

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