Zoom Integration Update: See Webinar Data on the Contact Timeline

Now live is a refreshed version of HubSpot’s highly used Zoom integration that now supports syncing webinar data. This release gives you the ability to view and use detailed webinar attendee data, along with new Zoom contact properties that give you an overview of your users and their webinar interactions.

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Free Ads Tools Now Available In HubSpot CRM

Ads & a CRM are two of the most powerful tools in the marketers toolkit. Ads help you provide your customers with helpful, relevant content at every stage of the buyer’s journey. Your CRM gives you the data you need to create highly targeted audiences, and properly measure the success of your ad campaigns.

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Free Email Marketing tools in the HubSpot CRM

Understanding how each of your marketing actions work together is critical to your business’ success. To grow better, you need to understand the big picture of how your marketing tactics affect people, eliminate those which cause friction, and create a more cohesive customer experience. You do this, by rooting your marketing tools in a CRM. With a CRM, you get full insight into the customer’s journey with your brand. You’re able to ensure your marketing is not seen out of context, and better understand how each action you take is turning leads into loyal customers.

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Bring Team Collaboration to the Next Level with Internal Comments In Conversations

Now live is the ability for you to communicate privately with colleagues on any Conversation thread in real-time within the HubSpot Conversations inbox.

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New in Design Manager: HubL Transpiler and Javascript Linting

Developers use HubL to create all kinds of custom modules and templates for HubSpot pages. In the past, it was difficult to understand how HubL would render on a page without publishing and previewing it.

Now when working inside the Design Manager, developers have access to a HubL transpiler which gives them a real-time look at how the code they have written will appear on live pages. Plus, we’ve added JavaScript linting suggestions while editing JavaScript files which provides suggestions for keeping the code clean – making it easy to maintain and scale.

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[Heads Up] The CSAT feedback survey chat has changed

What is it?

The chart “How satisfied your customers are over time” (CSAT feedback surveys) has changed. 

You'll notice a change in the data that you see in your portal. To jump to the feedback tool in your portal by clicking here. 

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June 2019 HubSpot Updates in Less Time Than a Coffee Break

June was yet another month full of new features. In this video, we'll give you a personal tour of all the best.

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Report on the Success of your Personalized Content with Smart Content Reporting

As consumers, we’ve come to expect some level of personalization when we interact online. From Amazon recommendations to Google search results, we’re used to being presented with the information or products that are most relevant to us.

With HubSpot CMS, you achieve this personalization through smart content but it wasn’t always clear how the personalized version of your page performed. With smart content reporting, you’re now able to determine what is working, what needs to be edited, and where your site might benefit from additional smart content.

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Update to Owner Assignment in Workflows

Workflows is HubSpot's automation engine: with Workflows, you can automate manual and repetitive tasks, so you can focus on more meaningful things. Over the years, Workflows have expanded in scope and power, from email nurturing to data management to sales and service automation. 

One new feature introduced to Workflows in the last few years: owner assignment. With Workflows, you can assign an owner to a HubSpot object like a contact or company. You can set an owner explicitly (e.g. automate a deal to be created with owner "Jen Smith") or via rotation (e.g. automate a deal to be created,

 and assign it randomly among four sales reps). 

Previously, in order to assign a record explicitly to an owner, that owner needed a paid seat. With today's change, only owner rotation requires a paid seat of Professional or Enterprise. Explicit assignment no longer requires a paid seat.

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Removing Three Reports from the Reports Library on July 10

On July 10, 2019, three reports will be removed from the report library: Social Clicks, Social Clicks by Channel, and Sequences Replies by Step. Where those reports appear on your dashboards, you'll see a message pointing you to either the Social Reports tool or Sales Content Analytics, where you can find similar data moving forward.

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Refreshed WordPress Plugin and WP Engine Partnership

The HubSpot for WordPress plugin now works with WP Engine's StudioPress pro themes to streamline the process of creating and setting up lead capture tools on your website.

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Support forms are now available in the Conversations Inbox

Support forms are now available as a new channel in the conversations inbox for all new customers. 

Note
: Today, this is live for all new portals, we’ll be migrating existing customers to this new support form experience over the coming months. 

With support forms in the inbox you can now create multiple support forms and respond to form submissions right from Conversations.

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[Now Live] - A new Knowledge Base article editing experience

What is it:

Now live are a series of improvements to the editing experience for writers working on knowledge base articles. You can find a full list of improvements are below.

To access the new editor, navigate to Knowledge Base click ‘Create Article’ or edit an existing article.

The updated editor now includes:

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Three Updates to the Email Tool

Email marketing is an essential part of any marketing team's day-to-day. On top of email marketing, you'll also be running other campaigns, writing content; the list, as you know, goes on and on. For you to do your best work, you need efficient tools that help you get the job done faster regardless if you're a small or large business. We've improved our email tool so that you can more easily execute email marketing campaigns directly within HubSpot.

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Clean up your Database with AI-Powered Duplicate Management

tl;dr (too long, didn't read) - Duplicate data stinks. Finding dupes manually is hard. So we built a tool that uses AI to find duplicate contacts and companies for you; this tool makes merging them easy, too. Read on for the full details.

 

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New API Limits Coming Soon

Note: New API limits are now live and available to all HubSpot customers as of June 11 2019 at 10:00 AM EST.

HubSpot is increasing API Limits for all customers. This API limit increase applies to API calls made via HubSpot’s API Key. OAuth integrations will have a new API burst limit of 100 calls per 10 seconds per app per portal.

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Changes Coming to HubSpot’s Social Media Tools

For social media marketers, being able to publish to social on the go is critical. With "publish anywhere" reporting in the social media tool, marketers can now report on the success of their social campaigns from within HubSpot regardless of whether they made the post within HubSpot, directly on the social platform, or even within a different social media tool. This update makes HubSpot a one-stop-shop for all your social reporting needs.

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Improved Styling Options For Form Labels

We know it’s important for you to make sure that every aspect of your form design looks exactly the way you want it to. To that end, we’ve improved the experience of styling form labels so you no longer have to use custom HTML to make your field labels bold, italicized, underlined, or hyperlinked.

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Important Changes to Calling from the HubSpot Mobile App

Previously, Sales Hub and Service Hub customers placing calls through the HubSpot mobile app had the option to call via their cell phone provider or via HubSpot Sales Calling (VoIP).

Effective 6/19/19, calls made from the HubSpot mobile app will be made via your cell phone provider and the option to make calls via HubSpot Sales Calling (VoIP) will no longer be available.

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May 2019 HubSpot Updates in Less Time Than a Coffee Break

May was yet another month full of new features. In this video, we'll give you a personal tour of all the best.

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[Heads Up] Editable Shopify Deals

On June 18th, we will be opening up all Shopify created deals in HubSpot to now be editable.

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[Heads Up] Changes to "Send Later" in Gmail

Effective May 21, 2019, HubSpot's “send later” feature will be removed from Gmail.

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Improvements to the Campaigns Tool

Campaigns help you keep track of your marketing efforts across multiple customer touchpoints, allowing you to understand how each part in your customer journey is affecting your lead generation. It can be incredibly powerful to track conversions across email, ads, landing pages, and more. To improve the functionality of the tool we’ve implemented design updates that make it easier to use. We have big improvements that we want to share with you!

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Send Inmail Right from Your CRM with the HubSpot-LinkedIn Sales Navigator Integration

LinkedIn Sales Navigator is a powerful tool that helps sales teams to target, understand, and engage with leads and prospects -- and since 2017, the HubSpot-LinkedIn Sales Navigator integration has helped sales reps leverage all of those powerful insights from right inside of HubSpot.

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March 2019 HubSpot Updates in Less Time Than a Coffee Break

March was yet another month full of new features. In this video, we'll give you a personal tour of all the best.

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[HubSpot Connect] - March 2019 Integration Roundup

Take just a few minutes to read about all of the ways you can use this past month's newly certified integrations to personalize your HubSpot experience:

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Changes to Your Ads Filters in Lists & Workflows

We are in the process of overhauling our support for ads-related filters with a focus on filters that are clear, understandable, and accurate. In the past, ads-related filters available for creating lists and building workflows could be somewhat confusing. The filters’ names did not always clearly communicate what they represented, and many of the filters required you to figure out some technical details -- like an ad set ID number.

To make it easier for you to create a list of contacts based on their interactions with your ads, we're updating our ads related-filters, and removing some filters from the tool. Here's what you need to know.

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A fresh new look for the HubSpot Mobile App

With the HubSpot mobile app, you can do HubSpot work from anywhere: manage deals and contacts, send emails, track tasks, and more. To be effective on the go, the mobile app’s features need to be quick and easy to find, and functional no matter the situation.

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Connect Multiple Shopify Stores to HubSpot

Having multiple Shopify stores is the norm for growing businesses. You might start out with one store, but as you grow and start selling into different countries, develop new lines of business, or manage multiple brands, you'll likely start managing multiple stores in Shopify.

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Assign Objects to Multiple Owners using Custom Owner Properties

As your organization scales, your customers will interact with different members of your team throughout their lifecycle. A BDR and a sales rep pre-sale, an onboarding specialist and a customer success manager post-sale, and more.

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Fully Report on the Success of your Social Strategy Within HubSpot

Any social media marketer will tell you -- being able to schedule out social posts in advance is absolutely crucial for building out a sound social media marketing plan. But it doesn't stop there. Social media marketers need to be able to react to what's trending and what their audience is talking about at a moment's notice. Often, this means posting while on the go, or directly publishing a post on the network, instead of within HubSpot.

In the past, the only way you could report on your social media strategy within HubSpot was if your posts were made directly within our social tool. Now, we've updated the social reports overview to track posts from your connected accounts no matter where they were made.

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A New & Improved URL Redirects Tool

Redirecting traffic when you’ve removed a piece of content from your website or you’ve changed your navigation architecture ensures that your visitors and search engine crawlers are always able to find the content they need. Over time, the number of URL redirects you create can be significant, making it hard to remember what type of redirect was used, when it was implemented, or even why it was implemented. With this update, we’ve made it easier to manage your redirects, and gather information on the purpose of each URL redirect that you implement across your site.

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More Easily Manage Your Team's Reporting Dashboards

If you run a customer-facing team, you need full visibility into your team's metrics on a regular basis, to ensure you're making the best strategic decisions. 

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Create a Personalized Customer Experience with CRM Object Data in the HubSpot CMS

Research indicates that by the year 2020 a brand’s most important differentiator will be the customer experience. If you’re not delivering rich, collaborative, and intelligent service to your customers, you’re going to fall behind.

To help you provide the most personalized customer experience possible, developers now have access to a new HubL tag that allows you to pull CRM object data into your HubSpot hosted pages.

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[Now Live] Ticket Status Automation in Service Hub

What is it?
Ticket status automation allows you to change the status of tickets automatically when you send or receive emails from customers. This automation is turned on by default for all new portals as of 3/8/19. If your Service Hub portal was created before that date you'll need to turn on this automation in settings. Click here to jump to automation settings in your portal. 

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Syncing for LinkedIn Lead Gen Custom Checkboxes

In the era of new data privacy and protection laws and increasing demands from customers regarding how their data is being used, it’s important for marketers to be transparent with their prospects and obtain permission to use contacts’ data for marketing, sales, and other purposes.

This week, LinkedIn released changes to how consent and permissions are handled on LinkedIn lead gen forms. Advertisers now have the option to create custom checkboxes, which can be required for submission or not.

To keep up with this change, HubSpot will now sync these custom checkbox fields in the same way all custom questions are synced: as a custom contact property. This mirrors how HubSpot syncs similar custom consent fields from Facebook lead ads.

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[Now Live] You can delete survey responses in Feedback in Service Hub

What is it?
It's now possible to delete individual feedback responses for all survey types in Service Hub. Note only super admins can delete responses. 

Jump to the feedback tool in your portal by clicking here. 

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[Now Live] New Dashboard in Customer Feedback tool, Service Hub

What is it?
Now live is a new feedback dashboard that shows a list of all your surveys, from all types, on one centralized screen as well as a banner to help you get started with the feedback tool. You can create and manage all your surveys from this one window.

View the dashboard live in your portal by clicking here. 

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Four Updates to Email in Conversations You Don't Want to Miss

Today we’re introducing a ton of slick updates that make using Conversations to manage and send email faster and easier than ever: Read More >>

Use Attachments for Bots to Deliver Targeted Content and More

Now live is the ability for you to upload and send attachments to your site visitors using bots.

Bots are an important part of any conversational strategy. Whether it be your sales, marketing, or customer service teams, bots provide a frictionless and personal process to automatically route your visitors to the answers they need.

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Conversations Live Chat Widget has a New Look Optimized for the Mobile Experience

The live chat widget (including the bot experience) now has a new look and feel. With this update, the live chat widget is now optimized for the mobile and tablet experience and updated to an overall sleeker design. These changes are purely cosmetic and will have no impact on current functionality.

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Three Updates to Forms to Help You Manage Your Contact’s Information Better

Forms are your primary way to gather information on the people visiting your site. Making sure that the information you collect is accurate and aligns with systems you already have set up within your CRM is critical. To help you better manage the data your site visitors share with you through forms, we’ve made several updates to the forms tool.

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Easily resubscribe contacts you manually opted-out of communication

While security is always the priority with subscriptions, it shouldn't become an inconvenience. Sometimes a mistake is made or the wrong CSV is imported as an opt out list. In the past, opt-out rules were pretty permanent, and could be a major roadblock when getting settled in and learning how email subscriptions work in HubSpot.

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[HubSpot Connect] - February 2019 Integration Roundup

February may have been the shortest month of the year, but there was no shortage of newly certified integrations.  Take a few minutes to read about all of the ways you can use these new integrations to personalize your HubSpot experience.

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Create automated emails faster with plain text emails in Workflows

When you think "marketing automation," email nurturing is probably the first thing that comes to mind. By automating emails, you can deliver value to your customers quickly and on their terms. With workflows in HubSpot, you can automate emails based on any trigger: a page view, a form submission, a ticket closing, a deal changing stages, and more. Email is a pivotal part of a successful automation strategy.

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February 2019 HubSpot Updates in Less Time Than a Coffee Break

February may be the shortest month of the year -- but you wouldn’t know it from all of the exciting product updates going on here at HubSpot. In this video, we'll give you a personal tour of all the best.

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Improved suggestions in SEO

Figuring out what to write about for your next blog post is hard work. Either you do a ton of keyword research to aggregate terms about a given topic and try to choose the most relevant one, or, just as likely choose something you hope will resonate, and wing it.

Now, within the SEO tools, we have new and improved topic suggestions to make this process easier. When you go to add a new subtopic keyword, you’ll get suggestions based on the top posts for your topic, ensuring that you cover the most relevant questions people have about it. From there you can also research keyword variations to choose the one with the highest search volume.

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[Now Live] Service Hub, Import your existing Knowledge Base

What is it:

Now live is a new import tool that allows you to transfer all the articles from your existing knowledge base into the HubSpot Service Hub knowledge base with just a few clicks. The tool allows you to transfer knowledge bases from the following platforms:

Zendesk, Intercom, Freshdesk, Helpscout

You can access the import tool in settings under knowledge base

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Social Engagement & Like Metrics for Ads

Changes in Facebook’s news feed algorithm have caused organic reach to decline in recent years. HubSpot has seen that some of our organic posts only reach 2% of our follower base. Consequently, many HubSpot users are using ads to drive community engagement and word-of-mouth directly on Facebook and LinkedIn.

To help you stay on top of these changes on the networks, all users of HubSpot's ads tools now have the ability to add ‘Likes’ and ‘Engagement’ metrics to their ads reporting tables. These metrics will populate for relevant Facebook and LinkedIn Ads, giving you insight into the on-platform engagement these ads are creating.

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Restrict Blog Access with CMS Memberships

CMS Memberships allow you to easily control access to your content by using HubSpot lists to determine who has access, and who doesn't. You can use this to create gated content for your customers only, or share content with event registrants to prep for the event. Now, you can extend this functionality to your blogs, and restrict access to a specific HubSpot hosted blog.

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