You lead. One AI agent handles the rest.
From generating leads to helping resolve support tickets, customer agent handles each conversation accurately, quickly, and in your company's voice.
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You lead. One AI agent handles the rest.
From generating leads to helping resolve support tickets, customer agent handles each conversation accurately, quickly, and in your company's voice.
288,000+ customers in over 135 countries grow their businesses with HubSpot
Start small. Build trust. Scale when you're ready.
Customer agent lets you test responses before going live, customize its behavior, and scale how many conversations it handles — all at a pace that works for your team.
Test before you commit.
Try customer agent free for 28 days and preview responses before anything goes live so you know exactly what customers will see.
Build confidence across your team.
Use reply recommendations to review and approve responses before sending to customers, and set working hours to control when the agent is active.
Expand when you're ready.
Start with a small percentage of conversations and expand when you feel ready, adding channels and automation on your terms.
“Customer agent has had a significant impact on our support operations. The agent now resolves 70-80% of our email tickets, and our time to close has dropped from more than 16 hours to less than 10.”
"Since deploying the customer agent, our human agent's first-response time on email dropped 54%, and resolution time dropped 36%. Customer agent absorbs 79% of chat volume, so our team finally has bandwidth to focus on complex cases."
“HubSpot’s customer agent is now handling 91% of all initiated chats, with a 75% resolution rate. That means 9 out of 10 customer conversations are fully managed by HubSpot’s customer agent. It has effectively become our top-performing support representative — closing more tickets than anyone else on the team and delivering faster outcomes for customers.”
“We have lowered the number of tickets handled by customer support by 77% while simultaneously improving the conversion rate through 24-hour support. Breeze customer agent is a key tool for generating revenue and increasing customer satisfaction.”
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“It helps us convert faster. The faster we can provide accurate information, the more likely they are to become customers.”
“The agent makes people feel welcome by responding right away, and even when it can't, customers are greeted with a friendly 'hello' and feel heard. Often the agent solves the problem on the spot.”
AI you can trust
See how HubSpot keeps your data yours — with encryption, admin controls, and strict limits on what AI can access.