HubSpot Customer Reviews

We’re a customer-first company, so we take their word above all others.
We're grateful to our customers whose votes have garnered awards for the HubSpot platform on Gartner Peer Insights, G2, TrustRadius & more.

Customer’s Choice for CRM Lead Management on Gartner
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Customer’s Choice for CRM Lead Management on Gartner Peer Insights

HubSpot CRM

Voted Best CRM Lead Management Software in December 2018 by HubSpot customers.

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G2 2019 Award
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Ranked #1 in 2019 Best Product for Marketers category on G2

Marketing Hub

Voted #1 in 2019 Best Products for Marketing by HubSpot customers.

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Voted #1 in Marketing Automation Software category on TrustRadius
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Voted #1 in Marketing Automation Software category on TrustRadius

Marketing Hub

Voted #1 in 2019 Top Rated Marketing Automation Products by HubSpot customers.

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HubSpot CRM

60,000+ companies use the HubSpot CRM to power their campaigns and communications, providing the context they need to seamlessly organize, track, and nurture relationships with their leads and customers.

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Customer’s Choice for CRM Lead Management on Gartner Peer Insights

HubSpot CRM

Best CRM Lead Management Software of December 2018, as reviewed by HubSpot customers.

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#1 in Top CRM Software Products | FinancesOnline
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#1 in Top CRM Software Products category on FinancesOnline

HubSpot CRM

Best CRM Software of 2018 and 2019, as voted by HubSpot customers.

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HubSpot CRM ranked #2 in CRM Software Category on G2
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Ranked #2 in Customer Relationship Management software category on G2

HubSpot CRM

#2 in CRM Software category, as reviewed by HubSpot customers.

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"It makes our employees' lives easier, simplifies their processes and allows them to focus on helping the customer."

Marketing Hub

Tens of thousands of customers are using HubSpot Marketing Hub to connect the dots between all their marketing efforts and design a seamless customer experience.

G2
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Voted #1 in 3 Marketing Categories on G2

Marketing Hub

#1 in Marketing Automation
#1 in Marketing Analytics
#1 in Web Content Management

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#1 in Marketing Software | FinancesOnline
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#1 in Marketing Software on FinancesOnline

Marketing Hub

Voted #1 in Marketing software category by HubSpot customers.

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#1 in Marketing Automation | TrustRadius
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#1 in Marketing Automation on TrustRadius

Marketing Hub

Voted #1 in Marketing Automation by HubSpot customers

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Where We Rank Among Competitors on G2

  • Marketing Automation Grid
  • Web Content Management Grid
  • Marketing Analytics Grid

Marketing Automation Grid

Web Content Management Grid

Marketing Analytics Grid

Christina Chaplin
In just the past 12 months, we increased our web traffic by 252% and boosted new leads by 313%. It's made a significant impact on our sales conversions, which are up by 73%.

Sales Hub

The HubSpot Sales Hub is empowering sales team with the information and tools they need to help prospects when, where, and how they need it -- so they spend less time on manual work, and more time selling.

Sales Hub
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2019 Top Rated Email Tracking Tool on TrustRadius

Sales Hub

Voted the Top Rated Email Tracking Tool by HubSpot customers.

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#1 in Top Sales Software Products on FinancesOnline
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#1 in Top Sales Software Products on FinancesOnline

Sales Hub

Voted #1 Sales Software Product by HubSpot customers.

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Aarne Töllinen
Two years ago, our salespeople simply didn’t have the right tools for CRM and sales pipeline management. Today, their lives are a lot easier! They are saving so much time and connecting with their leads on a much deeper level.

Service Hub

Service Hub helps you build a better customer experience, create self-service solutions, and grow through customer success. With Service Hub, agents stay organized, have happier customers, and can easily report on customers needs.

In the first quarter of 2019 - Service Hub customers have:

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Service Hub

In Q1 2019 Service Hub customers

closed almost 1.4 Million tickets

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Service Hub

In Q1 2019 Service Hub customers

published over 21,000 knowledge base articles

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Service Hub

In Q1 2019 Service Hub customers

collected over 57,000 survey entries from customers

What customers are saying about Service Hub
 
  • James Bake
    It was vital for us to centralize our data from a customer service standpoint. Because we have the HubSpot Marketing and Sales tools, it made a ton of sense to have one spot where our reps could find all the information they need about a contact. It makes it easy to help customers as quickly and efficiently as possible.
  • Doug Dotts
    A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
  • MMLJ-1
    Whenever somebody calls in, our tech support creates a ticket so we can track issues. If we see a lot of people having the same problem, that would be a red flag to us, and maybe we need to make an article about that.
  • Christie Pearson
    How do we do self-service and not lose that piece we are known for, personalized service? Our hypothesis is that creating self-service options gives us more time to be out riding with customers and building programs that will benefit them and make their experience great.

Over 60,500
customers in 100+ countries use HubSpot to grow better.