Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.jp/products/service/knowledge-base?cId=cj) - [Deutsch](https://www.hubspot.de/products/service/knowledge-base?cId=cj) - [English](https://www.hubspot.com/products/service/knowledge-base?cId=cj) - [Español](https://www.hubspot.es/products/service/knowledge-base?cId=cj) - [Português](https://br.hubspot.com/products/service/knowledge-base?cId=cj) - [Français](https://www.hubspot.fr/products/service/knowledge-base?cId=cj) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?cId=cj) - Close Search - [Log in](https://app.hubspot.com/login?cId=cj) - About About - [About Us](https://www.hubspot.com/our-story?cId=cj) - [Careers](https://www.hubspot.com/careers?cId=cj) - [Contact Us](https://www.hubspot.com/company/contact?cId=cj) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?cId=cj) Back [ ](https://www.hubspot.com/) [Get a demo Start using HubSpot's service software](https://offers.hubspot.com/service-demo?cId=cj) [Start 14-day free trial](https://app.hubspot.com/signup-hubspot/trial?cId=cj) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm?cId=cj) [Overview of all products](https://www.hubspot.com/products/get-started?cId=cj) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing?cId=cj) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales?cId=cj) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service?cId=cj) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content?cId=cj) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data?cId=cj) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue?cId=cj) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm?cId=cj) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence?cId=cj) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter?cId=cj) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo?cId=cj) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps?cId=cj) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads?cId=cj) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?cId=cj) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?cId=cj) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals?cId=cj) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?cId=cj) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?cId=cj) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?cId=cj) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content?cId=cj) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?cId=cj) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?cId=cj) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?cId=cj) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?cId=cj) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?cId=cj) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?cId=cj) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?cId=cj) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?cId=cj) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?cId=cj) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?cId=cj) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?cId=cj) - [Pricing](https://www.hubspot.com/pricing/service?cId=cj) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?cId=cj) - [What's New in HubSpot](https://www.hubspot.com/new?cId=cj) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?cId=cj) - [Sustainability](https://www.hubspot.com/sustainability?cId=cj) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fproducts%2Fservice%2Fknowledge-base&hubs_content-cta=nav-resources-community&cId=cj) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?cId=cj) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?cId=cj) - [Technology Partner Program](https://www.hubspot.com/partners/app?cId=cj) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?cId=cj) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?cId=cj) - [Startup Partner Program](https://www.hubspot.com/startups/partners?cId=cj) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?cId=cj) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?cId=cj) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?cId=cj) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?cId=cj) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?cId=cj) - [Migration](https://www.hubspot.com/services/professional/migrations?cId=cj) - [Premium Support](https://www.hubspot.com/services/premium-support?cId=cj) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?cId=cj) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm?cId=cj) - [__Overview of all products__](https://www.hubspot.com/products/get-started?cId=cj) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing?cId=cj) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales?cId=cj) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service?cId=cj) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content?cId=cj) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data?cId=cj) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue?cId=cj) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm?cId=cj) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence?cId=cj) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter?cId=cj) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo?cId=cj) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps?cId=cj) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads?cId=cj) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?cId=cj) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?cId=cj) - [Close deals](https://www.hubspot.com/use-case/close-more-deals?cId=cj) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?cId=cj) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?cId=cj) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?cId=cj) - [Manage content](https://www.hubspot.com/use-case/manage-content?cId=cj) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?cId=cj) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?cId=cj) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?cId=cj) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?cId=cj) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?cId=cj) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?cId=cj) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?cId=cj) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?cId=cj) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?cId=cj) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?cId=cj) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?cId=cj) - [Pricing](https://www.hubspot.com/pricing/service?cId=cj) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?cId=cj) - [What's New in HubSpot](https://www.hubspot.com/new?cId=cj) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?cId=cj) - [Sustainability](https://www.hubspot.com/sustainability?cId=cj) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fproducts%2Fservice%2Fknowledge-base&hubs_content-cta=nav-resources-community&cId=cj) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?cId=cj) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?cId=cj) - [Technology Partner Program](https://www.hubspot.com/partners/app?cId=cj) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?cId=cj) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?cId=cj) - [Startup Partner Program](https://www.hubspot.com/startups/partners?cId=cj) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?cId=cj) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?cId=cj) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?cId=cj) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?cId=cj) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?cId=cj) - [Migration](https://www.hubspot.com/services/professional/migrations?cId=cj) - [Premium Support](https://www.hubspot.com/services/premium-support?cId=cj) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?cId=cj) - About About - [About Us](https://www.hubspot.com/our-story?cId=cj) - [Careers](https://www.hubspot.com/careers?cId=cj) - [Contact Us](https://www.hubspot.com/company/contact?cId=cj) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?cId=cj) [Get a demo Start using HubSpot's service software](https://offers.hubspot.com/service-demo?cId=cj) [Start 14-day free trial](https://app.hubspot.com/signup-hubspot/trial?cId=cj) [Log in](https://app.hubspot.com/login?cId=cj) - English Select a language - [日本語](https://www.hubspot.jp/products/service/knowledge-base?cId=cj) - [Deutsch](https://www.hubspot.de/products/service/knowledge-base?cId=cj) - [English](https://www.hubspot.com/products/service/knowledge-base?cId=cj) - [Español](https://www.hubspot.es/products/service/knowledge-base?cId=cj) - [Português](https://br.hubspot.com/products/service/knowledge-base?cId=cj) - [Français](https://www.hubspot.fr/products/service/knowledge-base?cId=cj) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?cId=cj) - [Service Hub](https://www.hubspot.com/products/service?cId=cj) - Knowledge Base Software   # Knowledge Base Software Enable customers to get answers quickly with AI-powered knowledge base software that increases ticket close rates. [Get a demo](https://offers.hubspot.com/service-demo?cId=cj) [Start 14-day free trial](https://app.hubspot.com/signup-hubspot/trial?cId=cj) - Create self-serve help articles in multiple languages that are optimized for search - Easily browse knowledge base articles by topic to reduce resolution time - Fill content gaps with AI-powered insights to close more deals  Click to enlarge ## Empower your customers to find the answers they need. Give your customers the ability to self-serve with a knowledge base that provides instant solutions to their challenges and questions. HubSpot’s AI-powered knowledge base enables customers to easily search for articles based on topic, whether they’re on mobile or desktop, in their preferred language. With native integrations to your support tools and multi-language publishing capabilities, you can serve global customers while connecting knowledge gaps to your development. You’ll also get recommendations and insights about which articles you should create. That means you can empower customers while giving your support team time back to focus on complex issues. 1. ### Build a unique library of help articles. Turn customers' most frequently asked support questions into a comprehensive, search-optimized knowledge base. Customize the look and feel of your knowledge base with HubSpot's CMS tools, collaborate with your team through comments and approvals, and create content faster with Breeze Assistant’s AI capabilities. Available exclusively in Professional and Enterprise Service Hub tiers, advanced features include multi-language article management and API integrations for automated content workflows.  Click to enlarge 2. ### Improve efficiency across your customer support team. Improve your customer support team’s efficiency and productivity by eliminating repetitive questions. HubSpot's Smart CRM tracks which knowledge base articles have already been seen by customers, preventing redundant information sharing. Integration with Slack and other communication tools ensures your team stays informed about knowledge gaps, while multi-language support helps global teams collaborate effectively. Plus, your knowledge base serves as a quick reference tool for your team, helping them instantly find answers to unfamiliar questions.  Click to enlarge 3. ### Measure, improve, and evolve your knowledge base. It’s not enough to simply create several help articles and hope they meet the needs of your customers. Use HubSpot’s built-in reporting dashboard to measure the impact of your articles and improve your knowledge base over time. Analytics track performance across different languages and regions, while API connections allow custom reporting integrations with your business intelligence tools. Within your dashboard, you can easily clone knowledge base articles, add custom filters, and uncover content gaps. Use these insights to build out a more robust and comprehensive knowledge base for your customers.  Click to enlarge Have questions? Give us a call and we'll walk you through it. [+1 888 482 7768](tel:+18884827768) ## Related Resources If you’re interested in knowledge base software, these related resources may help. Previous Next -  ### How to Create Knowledge Base Articles Learn how to create and edit knowledge base articles so your customers can resolve issues on their own time. [Learn to create knowledge base articles](https://knowledge.hubspot.com/knowledge-base/how-do-i-create-a-knowledge-base-article?cId=cj) -  ### Tutorial: Setting Up Your Knowledge Base Learn how to help your customers help themselves through a knowledge base. [Watch the lesson](https://academy.hubspot.com/lessons/setting-up-your-knowledge-base?cId=cj) -  ### Creating & Managing a Knowledge Base Check out his guide on how to create, manage, and optimize your knowledge base. [Read the knowledge base guide](https://www.hubspot.com/knowledge-base?cId=cj) ## Frequently Asked Questions Get answers to common questions about HubSpot's knowledge base software. ### What is knowledge base software, and how does it work? Knowledge base software is a centralized platform that organizes your company's information, documentation, and FAQs in a searchable format. HubSpot's knowledge base software lets you create a self-service help center where customers can find answers to common questions without contacting support. It works by allowing you to create, organize, and publish articles that customers can search and browse through an intuitive interface. ### Can I measure the effectiveness of my knowledge base? Yes, HubSpot's knowledge base software includes built-in analytics to measure effectiveness. You can track metrics like most-viewed articles, search terms with no results, feedback ratings on articles, resolution rates, and time saved for your support team. These insights help you continuously improve your knowledge base by identifying content gaps and optimizing existing articles based on actual customer usage patterns. ### What are the benefits of using knowledge base software for customer service? Using knowledge base software significantly reduces support ticket volume by enabling customer self-service. Benefits include 24/7 customer support without additional staffing costs, consistent answers to common questions, reduced repetitive inquiries for your support team, improved customer satisfaction through immediate answers, and valuable analytics on customer questions that can inform product improvements. ### How easy is it to set up HubSpot's knowledge base software? HubSpot's knowledge base software is designed for easy setup with no technical expertise required. The intuitive editor lets you create and format articles with drag-and-drop simplicity. You can organize content with categories and subcategories, add search functionality, customize the design to match your brand, and publish your knowledge base with just a few clicks. The platform also includes templates to help you get started quickly. ### How much is knowledge base software? HubSpot’s knowledge base software is available in [premium editions of Service Hub](https://www.hubspot.com/pricing/service/enterprise?cId=cj). Professional edition provides essential knowledge base features including multi-language support and core integrations, while the Enterprise edition adds advanced customization, API access, and enhanced analytics for large-scale global deployments. ### What integrations are available with HubSpot's knowledge base software? HubSpot's knowledge base software integrates seamlessly with your existing support and development tools. Native integrations include Slack for team notifications about knowledge gaps, and various CMS platforms for content migration. The open API allows custom integrations with translation services, content management systems, and business intelligence tools. Integration with HubSpot's Smart CRM means customer interactions automatically inform knowledge base improvements, while webhook connections enable automated workflows when new articles are published or updated. These integrations ensure your knowledge base stays current and connected to your entire customer support ecosystem. ### Does the knowledge base software support multiple languages? Yes, HubSpot's knowledge base software provides comprehensive multi-language support for global organizations. You can create and publish articles in Spanish, Italian, and dozens of other languages, with proper formatting and search functionality maintained across all language versions. The platform supports language-specific URL structures, automatic language detection based on browser settings, and manual language selection for users. Content can be organized by language with shared categorization systems, making it easy to maintain consistency across different language versions. Advanced language management features in Enterprise edition include automated translation workflow integrations and language-specific analytics to track performance across different markets. ### What knowledge base features are available in different Service Hub editions? Knowledge base software is a premium feature available exclusively in Service Hub Professional and Enterprise editions. Professional edition includes essential knowledge base capabilities: unlimited article creation, search functionality, basic analytics, customizable design, and multi-language support. It also includes standard integrations and collaboration tools for content approval workflows.  Enterprise edition adds advanced features like custom domain hosting, advanced analytics with detailed reporting, API access for custom integrations, enhanced multi-language management, priority technical support, and advanced customization options. Both editions include the AI-powered content recommendations and CRM integration that make HubSpot's knowledge base uniquely powerful. Knowledge base functionality is not available in the free or Starter editions, as it requires the advanced content management and analytics capabilities of higher-edition subscriptions. ## Popular Features in Service Hub Knowledge base software is available in [Service Hub](https://www.hubspot.com/products/service?cId=cj). Explore additional Service Hub features below. Previous Next - [Help Desk & Ticketing Software](https://www.hubspot.com/products/service/help-desk?cId=cj) Centralize all customer requests in one place to help your team deliver a better customer experience. - [Customer Success Management](https://www.hubspot.com/products/service/customer-success-management?cId=cj) Drive proactive customer value and empower reps to manage their entire book of business in one place. - [Knowledge Base Software](https://www.hubspot.com/products/service/knowledge-base?cId=cj) Create a knowledge base that provides customers with the information they need to make decisions. - [Customer Feedback Software](https://www.hubspot.com/products/service/customer-feedback?cId=cj) Show customers you care by leveraging feedback from CRM-powered surveys. - [Automated Customer Service](https://www.hubspot.com/products/service/automated-customer-service?cId=cj) Eliminate manual processes and focus on solving customer problems with service automation. - [Free AI Chatbot Builder](https://www.hubspot.com/products/crm/chatbot-builder?cId=cj) Qualify leads, book meetings, provide customer support, and scale one-to-one conversations with AI-powered chatbots. - [Conversation Intelligence](https://www.hubspot.com/products/conversation-intelligence?cId=cj) Provide better coaching for your team using insights from customer calls directly from your HubSpot CRM. - [Customer Agent](https://www.hubspot.com/products/service/ai-customer-service-agent?cId=cj) Answer customer questions instantly with an always-on AI-powered customer agent that you can train in minutes using the content you already have. - [Free Shared Inbox for Customer Conversations](https://www.hubspot.com/products/crm/conversations?cId=cj) Connect all your messaging tools in one shared inbox to streamline conversations with customers. - [Omni-Channel Customer Service](https://www.hubspot.com/products/service/omnichannel-customer-service?cId=cj) Connect with customers on their preferred channels, and get a 360-degree view of their data. - [Customer Portal](https://www.hubspot.com/products/service/customer-portal?cId=cj) Enhance rep efficiency with a customer portal that allows customers to resolve basic issues. - [Service Analytics](https://www.hubspot.com/products/service/service-analytics?cId=cj) Uncover insights with industry-standard reports to deliver efficient and authentic service. - [VoIP Software](https://www.hubspot.com/products/voip?cId=cj) Make calls from inside HubSpot and enjoy automated call recording and logging. - [SLA Management](https://www.hubspot.com/products/service/sla-management?cId=cj) Prioritize requests based on importance to better meet your customers’ expectations. - [HubSpot Mobile App](https://www.hubspot.com/products/mobile?cId=cj) Continue growing your business on the go with the free HubSpot mobile app. - [Call Tracking Software](https://www.hubspot.com/products/sales/click-to-call?cId=cj) Track, prioritize, and make calls directly from your browser to maximize efficiency. - [WhatsApp Integration](https://www.hubspot.com/products/whatsapp-integration?cId=cj) Connect WhatsApp to HubSpot to seamlessly connect with customers and track conversations. - [Video Hosting](https://www.hubspot.com/products/video-hosting?cId=cj) Embed videos and measure their performance in marketing and customer service collateral. - [User Permissions](https://www.hubspot.com/products/user-permissions?cId=cj) Keep your teams organized and efficient by granting every user access to the right assets. Back Close ## Popular Features - [All Products and Features All Products and Features](https://www.hubspot.com/products?cId=cj) - [HubSpot AEO HubSpot AEO](https://www.hubspot.com/products/aeo?cId=cj) - [Free Meeting Scheduler App Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting?cId=cj) - [Agent Hub Agent Hub](https://www.hubspot.com/products/artificial-intelligence?cId=cj) - [Email Tracking Software Email Tracking Software](https://www.hubspot.com/products/sales/email-tracking?cId=cj) - [AI Content Writer AI Content Writer](https://www.hubspot.com/products/cms/ai-content-writer?cId=cj) - [AI Website Generator AI Website Generator](https://www.hubspot.com/products/cms/ai-website-generator?cId=cj) - [Email Marketing Software Email Marketing Software](https://www.hubspot.com/products/marketing/email?cId=cj) - [Lead Management Software Lead Management Software](https://www.hubspot.com/products/crm/lead-management?cId=cj) - [AI Prospecting Agent AI Prospecting Agent](https://www.hubspot.com/products/sales/ai-prospecting-agent?cId=cj) - [Free Website Builder Free Website Builder](https://www.hubspot.com/products/cms/drag-and-drop-website-builder?cId=cj) - [Free Landing Page Builder Free Landing Page Builder](https://www.hubspot.com/products/marketing/landing-pages?cId=cj) - [Free Online Form Builder Free Online Form Builder](https://www.hubspot.com/products/marketing/forms?cId=cj) - [Free Chatbot Builder Free Chatbot Builder](https://www.hubspot.com/products/crm/chatbot-builder?cId=cj) - [Free Live Chat Software Free Live Chat Software](https://www.hubspot.com/products/crm/live-chat?cId=cj) - [Marketing Analytics Marketing Analytics](https://www.hubspot.com/products/marketing/analytics?cId=cj) - [Breeze Assistant Breeze Assistant](https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistant?cId=cj) - [Free Web Hosting Free Web Hosting](https://www.hubspot.com/products/cms/web-hosting?cId=cj) ## Free Tools - [See All Free Business Tools See All Free Business Tools](https://www.hubspot.com/free-business-tools?cId=cj) - [AEO Grader opens in a new tab AEO Grader](https://www.hubspot.com/aeo-grader?cId=cj) - [AI Search Sensor opens in a new tab AI Search Sensor](https://www.hubspot.com/aeo-sensor?cId=cj) - [Make My Persona opens in a new tab Make My Persona](https://www.hubspot.com/make-my-persona?cId=cj) - [Email Signature Generator Email Signature Generator](https://www.hubspot.com/email-signature-generator?cId=cj) - [Free Business Templates Free Business Templates](https://www.hubspot.com/resources/templates?cId=cj) - [Software Comparisons Library Software Comparisons Library](https://www.hubspot.com/comparisons?cId=cj) - [Website Templates Website Templates](https://ecosystem.hubspot.com/marketplace/website?cId=cj) - [Connector for Claude Connector for Claude](https://www.hubspot.com/claude?cId=cj) ## Company - [About Us About Us](https://www.hubspot.com/our-story?cId=cj) - [Careers Careers](https://www.hubspot.com/careers?cId=cj) - [Management Team Management Team](https://www.hubspot.com/company/management?cId=cj) - 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