Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.jp/products/service/ai-knowledge-base-agent?iframeView=true) - [Deutsch](https://www.hubspot.de/products/service/ai-knowledge-base-agent?iframeView=true) - [English](https://www.hubspot.com/products/service/ai-knowledge-base-agent?iframeView=true) - [Español](https://www.hubspot.es/products/service/ai-knowledge-base-agent?iframeView=true) - [Português](https://br.hubspot.com/products/service/ai-knowledge-base-agent?iframeView=true) - [Français](https://www.hubspot.fr/products/service/ai-knowledge-base-agent?iframeView=true) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?iframeView=true) - Close Search - [Log in](https://app.hubspot.com/login?iframeView=true) - About About - [About Us](https://www.hubspot.com/our-story?iframeView=true) - [Careers](https://www.hubspot.com/careers?iframeView=true) - [Contact Us](https://www.hubspot.com/company/contact?iframeView=true) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?iframeView=true) Back [ ](https://www.hubspot.com/) [Get a demo of Breeze knowledge base agent](https://offers.hubspot.com/service-demo?iframeView=true) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm?iframeView=true) [Overview of all products](https://www.hubspot.com/products/get-started?iframeView=true) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing?iframeView=true) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales?iframeView=true) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service?iframeView=true) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content?iframeView=true) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data?iframeView=true) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue?iframeView=true) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm?iframeView=true) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence?iframeView=true) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter?iframeView=true) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo?iframeView=true) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps?iframeView=true) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads?iframeView=true) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?iframeView=true) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?iframeView=true) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals?iframeView=true) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?iframeView=true) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?iframeView=true) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?iframeView=true) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content?iframeView=true) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?iframeView=true) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?iframeView=true) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?iframeView=true) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?iframeView=true) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?iframeView=true) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?iframeView=true) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?iframeView=true) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?iframeView=true) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?iframeView=true) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?iframeView=true) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?iframeView=true) - [Pricing](https://www.hubspot.com/pricing/service?iframeView=true) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?iframeView=true) - [What's New in HubSpot](https://www.hubspot.com/new?iframeView=true) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?iframeView=true) - [Sustainability](https://www.hubspot.com/sustainability?iframeView=true) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fproducts%2Fservice%2Fai-knowledge-base-agent&hubs_content-cta=nav-resources-community&iframeView=true) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?iframeView=true) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?iframeView=true) - [Technology Partner Program](https://www.hubspot.com/partners/app?iframeView=true) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?iframeView=true) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?iframeView=true) - [Startup Partner Program](https://www.hubspot.com/startups/partners?iframeView=true) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?iframeView=true) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?iframeView=true) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?iframeView=true) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?iframeView=true) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?iframeView=true) - [Migration](https://www.hubspot.com/services/professional/migrations?iframeView=true) - [Premium Support](https://www.hubspot.com/services/premium-support?iframeView=true) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?iframeView=true) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm?iframeView=true) - [__Overview of all products__](https://www.hubspot.com/products/get-started?iframeView=true) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing?iframeView=true) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales?iframeView=true) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service?iframeView=true) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content?iframeView=true) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data?iframeView=true) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue?iframeView=true) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm?iframeView=true) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence?iframeView=true) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter?iframeView=true) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo?iframeView=true) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps?iframeView=true) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads?iframeView=true) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?iframeView=true) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?iframeView=true) - [Close deals](https://www.hubspot.com/use-case/close-more-deals?iframeView=true) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?iframeView=true) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?iframeView=true) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?iframeView=true) - [Manage content](https://www.hubspot.com/use-case/manage-content?iframeView=true) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?iframeView=true) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?iframeView=true) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?iframeView=true) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?iframeView=true) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?iframeView=true) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?iframeView=true) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?iframeView=true) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?iframeView=true) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?iframeView=true) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?iframeView=true) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?iframeView=true) - [Pricing](https://www.hubspot.com/pricing/service?iframeView=true) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?iframeView=true) - [What's New in HubSpot](https://www.hubspot.com/new?iframeView=true) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?iframeView=true) - [Sustainability](https://www.hubspot.com/sustainability?iframeView=true) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/?hubs_content=www.hubspot.com%2Fproducts%2Fservice%2Fai-knowledge-base-agent&hubs_content-cta=nav-resources-community&iframeView=true) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?iframeView=true) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?iframeView=true) - [Technology Partner Program](https://www.hubspot.com/partners/app?iframeView=true) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?iframeView=true) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?iframeView=true) - [Startup Partner Program](https://www.hubspot.com/startups/partners?iframeView=true) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?iframeView=true) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?iframeView=true) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?iframeView=true) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?iframeView=true) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?iframeView=true) - [Migration](https://www.hubspot.com/services/professional/migrations?iframeView=true) - [Premium Support](https://www.hubspot.com/services/premium-support?iframeView=true) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?iframeView=true) - About About - [About Us](https://www.hubspot.com/our-story?iframeView=true) - [Careers](https://www.hubspot.com/careers?iframeView=true) - [Contact Us](https://www.hubspot.com/company/contact?iframeView=true) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?iframeView=true) [Get a demo of Breeze knowledge base agent](https://offers.hubspot.com/service-demo?iframeView=true) [Log in](https://app.hubspot.com/login?iframeView=true) - English Select a language - [日本語](https://www.hubspot.jp/products/service/ai-knowledge-base-agent?iframeView=true) - [Deutsch](https://www.hubspot.de/products/service/ai-knowledge-base-agent?iframeView=true) - [English](https://www.hubspot.com/products/service/ai-knowledge-base-agent?iframeView=true) - [Español](https://www.hubspot.es/products/service/ai-knowledge-base-agent?iframeView=true) - [Português](https://br.hubspot.com/products/service/ai-knowledge-base-agent?iframeView=true) - [Français](https://www.hubspot.fr/products/service/ai-knowledge-base-agent?iframeView=true) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?iframeView=true) - [Service Hub](https://www.hubspot.com/products/service?iframeView=true) - Knowledge Base Agent AI Beta # Enable Your Customers at Scale With Knowledge Base Agent Transform support conversations into powerful self-service knowledge. [Get a demo of Breeze knowledge base agent](https://offers.hubspot.com/service-demo?iframeView=true)  ## Make every support win lasting knowledge. With knowledge base agent, every solved ticket becomes a self-service solution. While the customer agent handles real-time support, the knowledge base agent automatically transforms successful interactions into comprehensive help articles, creating a knowledge base that grows smarter with every conversation. ## Turn your best support answers into knowledge base articles. Automatically convert successful support interactions into self-service resources that help customers find answers faster. ### Create knowledge base content in minutes, not hours. Transform support expertise into self-service content at unprecedented speed. Knowledge base agent leverages knowledge base gaps identified by customer agent and analyzes ticket data to automatically create comprehensive drafts. Your team can then review the draft before publishing a robust knowledge base that scales with your business. ### Scale customer support without the complexity. Say goodbye to manual knowledge base management. Our service AI agents identify content gaps and generate new articles from your team's successful responses. Simply review, adjust, and publish — no more juggling multiple tools or endless writing cycles. ### Keep your entire knowledge ecosystem aligned. Unite customer insights and support content in one seamless workflow. Knowledge base agent leverages your data to ensure every article reflects real customer needs and proven solutions. Create more relevant, impactful content that empowers self-service.  ## Scale support with customer and knowledge base agents. Maximize your support team's efficiency by combining both AI-powered customer service agents. ### Power self-service with AI-driven insights. Combine the strengths of both agents to transform customer support. The knowledge base agent helps improve the customer agent's responses by drafting new support content where it's needed. This dynamic duo ensures your knowledge base continuously evolves based on actual customer needs. ### Continually improve self-service. Let both agents work together to enhance your customer support strategy. This collaboration creates a powerful feedback loop that continually improves your self-service capabilities.  ## Get started with knowledge base agent. Knowledge base ### How to Create a Knowledge Base Agent Learn how to make an agent that creates knowledge base articles for you. [Read the article](https://knowledge.hubspot.com/knowledge-base/create-a-knowledge-base-agent?iframeView=true) Agent builder ### Agent Builder (Beta) Get agents built for your team’s needs, without any code — all in HubSpot.  [Learn about agent builder](https://www.hubspot.com/products/artificial-intelligence/ai-agents?iframeView=true) Customer stories ### Customer Success Stories Hear from real customers across multiple industries who are getting value from Agent Hub. [Read customer stories](https://www.hubspot.com/products/artificial-intelligence/case-studies?iframeView=true)  ### AI you can trust. HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use HubSpot with confidence. [Visit HubSpot’s AI trust page](https://www.hubspot.com/ai-trust?iframeView=true) ## Frequently Asked Questions ### What is Agent Hub? [Agent Hub](https://www.hubspot.com/products/artificial-intelligence?iframeView=true), formerly Breeze Agents, is HubSpot's home for every agent running your go-to-market. See what's active, check performance, turn on what hasn't been activated yet, and build custom agents. All in one place. ### Can I review and edit content before it gets published? Yes, you have full control over your knowledge base content. You can review, edit, and approve all AI-generated articles before publication to ensure they meet your quality standards and brand voice. ### Which languages does knowledge base agent support? Knowledge base agent is globally available and supports all HubSpot-supported languages. The agent can analyze content and generate knowledge base articles in these languages, ensuring consistent self-service support across your international customer base. ### How much does knowledge base agent cost? HubSpot's knowledge base agent is included in the [Professional and Enterprise editions of Service Hub](https://www.hubspot.com/pricing/service?iframeView=true) and runs on [HubSpot Credits](https://legal.hubspot.com/hubspot-product-and-services-catalog#HubSpotCredits). You pay $2 (200 credits) when you prompt knowledge base agent to generate a new knowledge base article. ### How does knowledge base agent interact with my data? Knowledge base agent analyzes your support tickets and customer interactions to identify knowledge gaps and generate relevant content. Learn more about how Agent Hub interacts with your data in our [model cards](https://behindhubspotai.com/?iframeView=true). ### How do knowledge base agent and customer agent work together? These agents form a powerful support duo: the customer agent handles real-time customer inquiries through live chat, while the knowledge base agent turns successful interactions into self-service content. Together, they create a continuous improvement cycle where live support conversations enhance your knowledge base, and improved self-service content helps deflect future tickets. ### What is a knowledge base system? A knowledge base system is a centralized platform that stores, organizes, and shares information within an organization. It typically includes documentation, FAQs, troubleshooting guides, and best practices to enable self-service support and improve customer satisfaction. ### Can I use HubSpot's knowledge base without AI features? Yes, HubSpot offers a robust [knowledge base software solution](https://www.hubspot.com/products/service/knowledge-base?iframeView=true) that allows you to create, organize, and maintain your support documentation manually. If you prefer traditional knowledge base management, you can use these core features without enabling the AI-powered knowledge base agent. Back Close ## Popular Features - [All Products and Features All Products and Features](https://www.hubspot.com/products?iframeView=true) - [HubSpot AEO HubSpot AEO](https://www.hubspot.com/products/aeo?iframeView=true) - [Free Meeting Scheduler App Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting?iframeView=true) - [Agent Hub Agent Hub](https://www.hubspot.com/products/artificial-intelligence?iframeView=true) - [Email Tracking Software Email Tracking Software](https://www.hubspot.com/products/sales/email-tracking?iframeView=true) - [AI Content Writer AI Content Writer](https://www.hubspot.com/products/cms/ai-content-writer?iframeView=true) - [AI Website Generator AI Website Generator](https://www.hubspot.com/products/cms/ai-website-generator?iframeView=true) - [Email Marketing Software Email Marketing Software](https://www.hubspot.com/products/marketing/email?iframeView=true) - [Lead Management Software Lead Management Software](https://www.hubspot.com/products/crm/lead-management?iframeView=true) - 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