Help Desk & Ticketing Software

As your customer base grows, the easier it is to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer.

With HubSpot's tickets tool, you can record, organize, and track all your customers’ issues in one dashboard that’s accessible to your entire team. You’ll never question the status of a ticket, where it is in the queue, or how long it took to get resolved.

Then, keep track of key support metrics like agent response time, ticket volume, and more so you can effectively manage customer demand, coach your support team to be successful, and ultimately provide a better customer experience.

Use automation to create efficiencies so your team spends less time on manual data entry, and more time helping customers succeed.

Add routing and automation to tickets to create a help desk.

When a customer fills out a form, sends an email, or reaches out through live chat, HubSpot can automatically create a ticket based on who it’s from and the source of the message, and route it to the right person on your team for help.

Any support team knows that not all issues are equally urgent. With HubSpot's help desk tools, you can prioritize support requests so your team can tackle the most critical issues first.

Quickly assign owners and stages to individual tickets, and HubSpot will organize them into a personalized pipeline of work for each member of your team.

Tickets also feature helpful information about customers' history, product details, service issues, and more so your team has all the right context to deliver helpful, personalized support to each and every customer — faster.