Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub, you can finally build a frictionless customer experience.
This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so you have contextual information about the customer's history with your company.
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. In the first quarter of 2019, Service Hub users have already resolved almost 1.4 million tickets to help create a more organized, efficient, and helpful customer service experience.
FEATURES THAT MAKE THIS POSSIBLE