Customer Service Metrics Calculator

Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template.

Customer Profile Templates

Use these free templates to build out your customer profiles for your marketing, sales, and customer service teams.

45 Customer Service Scripting Templates

Map out your customer support response language and strategy with these free templates.

25 Proven Sales Email Templates

Save time, find new ways to reach out to prospects, and send emails that actually convert.

Trends and Data in Sales and Marketing

If you believe that Sales and Marketing leadership should stay closely aligned, this is the report for you. It contains data from 3,400 mark...

The Guide to Hosting Digital Events that Drive Revenue

Video webinars became a key event platform in 2020. HubSpot and Zoom have joined forces to guide you to success in your 2021 webinars and di...

Customer Experience Guide

This guide will show how you can turn creativity into a growth accelerator and differentiate your brand.

100 Customer Service & Support Interview Questions

Hire the best customer-facing employees with this set of interview questions.

How to Master Your Customer Support Career

Learn how to navigate and grow in your customer support job.

The State of Customer Service in 2020

Discover customer service industry trends on everything from technology usage to evolving customer expectations in 2020.

10 Customer Apology Letter Templates

Need help apologizing to your customers? Use these templates to get your message started.

Customer Service Training Manual Template

Train and onboard your new customer support hires with this customizable template.