HubSpot Sales Privacy Overview

Last Modified: December 31, 2014

You grant Hubspot Sales access to your data so that Hubspot Sales can give you accurate and timely information about the companies and individuals that you interact with. Whenever we transmit or store your personal data, we work hard to protect it. For example, HubSpot encrypts data while exchanging it with your computer, and uses top security measures to prevent unauthorized or unintended access to our network. You can read more about how we safeguard your data at www.hubspot.com/security.


Hubspot Sales has access to information about your emails (including the email address you’re sending from, the email addresses of recipients, the subject line, and the body of the email).

Hubspot Sales gathers this information from:

  • Integration with your email client (e.g., Outlook, Apple Mail, Gmail, among others)
  • Direct processing of email metadata (for Gmail users only) via IMAP

Hubspot Sales then uses this information in the following ways:

  • EMAIL TEXT: The Hubspot Sales mail client modifies the body of your emails so that Hubspot Sales can inform you when a recipient has opened the message or clicked on one of the hyperlinks.
  • LINK WRAPPING: To help you track who has opened your links, Hubspot Sales “wraps” them in links to URLs that we own so that Hubspot Sales can watch for visits. Due to the volume of links that we process, occasionally these URLs will be erroneously flagged as spam, which can affect the deliverability of an email with links to those URLs. To help ensure deliverability, we use certain tools to monitor when one of our URLs is incorrectly flagged, so that we can both automatically unflag those URLs and remove them from the active Hubspot Sales product so that future emails will be properly delivered.
  • RECIPIENTS: Hubspot Sales uses your recipient’s email address to generate a side panel of relevant information about the recipient and their company from public data sources.
  • STORAGE: When you use the “Send later” feature, Hubspot Sales stores the recipient’s email address, name, subject line, and body text, so that it can send the email for you at the time you have scheduled.
  • EMAIL CONNECTIONS: When you use Gmail and link your inbox with Hubspot Sales using an email address that isn’t on a “freemail” domain (gmail.com, yahoo.com, etc.), you enable Hubspot Sales to share data within your organization (determined by your email domain) about companies you’ve been in touch with by email. When you navigate to the website of a company and display the Company Profile bar, you’ll see the names of your coworkers who have sent emails to that company domain, along with the name of the contact they’ve corresponded with at that company. Hubspot Sales provides this information for all emails sent during the lifetime of your email address, whether they were sent before or after you installed Hubspot SalesHubspot Sales only shares this information with those who share your email domain.
    • An Important Note on Email Connections: Because Hubspot Sales is designed to help professionals be more transparent with their teammates, the Company Contacts feature uses your entire inbox history, including emails from before Hubspot Sales was installed. If you use your email for personal correspondence, your connections could be displayed for your colleagues if they visit the site that corresponds to your personal contact’s email address. If you have concerns about exposing things you’d like kept private, you should not use this feature.