HubSpot Premium Support | Proactive Guidance and Priority Support

Products
- The HubSpot Customer Platform
  
  All of HubSpot's marketing, sales, and customer service software on one agentic platform.
- Free HubSpot CRM
- Overview of all products
- Marketing Hub
  
  Marketing automation software
- Sales Hub
  
  Sales software
- Service Hub
  
  Customer service software
- Content Hub
  
  Content marketing software
- Data Hub
  
  Data management software
- Commerce Hub
  
  CPQ, billing, and payments software
- Smart CRM
  
  AI-powered, flexible CRM software
- Small Business Bundle
  
  The Starter edition of each product, built for startups and small businesses
- Breeze
  
  AI agents and features that power the entire platform
- AEO (Beta)
  
  Answer engine optimization tools that track and improve your brand's visibility in AI results
- HubSpot Marketplace
  
  Connect your favorite apps to HubSpot
Solutions
- By Use Case
  - Marketing
    - Generate leads
    - Automate marketing
  - Sales
    - Build pipeline
    - Close deals
  - Customer Service
    - Scale support
    - Drive retention
  - Content
    - Create content
    - Manage content
  - Startups & Small Businesses
  - Artificial Intelligence
- By Team Size
  - By Team Size
    - For Small Businesses & Startups
      
      HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one.
      Learn more about HubSpot’s Starter Customer Platform
    - For Enterprises
      
      With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use.
      Learn more about HubSpot’s Enterprise Customer Platform
- Why HubSpot?
  - Why HubSpot?
    - Why Choose HubSpot?
      
      After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates.
      Learn more about why how HubSpot’s solution is different
    - Case Studies
      
      Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better.
      See all case studies
    - Spotlight: Product Updates
      
      Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase.
      Explore product updates
Pricing
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Customer Support
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What's Included?

Premium Support combines proactive Technical Account Management with priority access to experienced HubSpot specialists.

Technical Account Management

Technical Account Management

Work with a designated Technical Account Manager who serves as your ongoing technical partner, providing proactive health checks, structured technical guidance, and continuous optimization to help your HubSpot platform scale as your business evolves, with insight into new and upcoming features to support continued growth.

Advanced Support

Advanced Technical Support

Receive priority access to experienced HubSpot specialists across phone, email, and chat, with global support coverage when you need it. Super Admins receive a guaranteed first response on email tickets, with a 1-hour premium response or 30-minute response for business-critical issues. Learn more about response time commitments, language availability, and service details in the Premium Support [Beta] Terms.

Why Premium Support?

Premium Support is designed for customers using HubSpot’s Enterprise products, offering ongoing technical guidance and faster support when it matters most.

It is currently available as part of a beta program, where eligibility is assessed by HubSpot on a case-by-case basis. Our team will assess your needs and determine if Premium Support is the right fit.

Ready to learn more?

Talk to Sales to see if Premium Support can help you get more from HubSpot as your business grows.

Looking for additional services?

Premium Support works alongside these services to support your growth at every stage.

HubSpot Onboarding

New to HubSpot? Our onboarding services provide a customized plan to help you get set up and start seeing value quickly.

Our onboarding specialists guide you every step of the way, aligning your setup to your goals and helping you build a strong foundation for growth.

Learn about Onboarding

HubSpot Solutions Partners

Need hands-on implementation support? Solutions partners offer deep expertise for custom execution and hands-on implementation.

Our global network of certified Solutions Partners are uniquely positioned to deliver highly specialized services, including multi-Hub integration, complex migrations, and custom development.