Feature Spotlight - Custom Report Builder

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What is Custom Report Builder?

Growing companies need quick answers to the one-off questions that drive business growth. Our new custom report builder, available to Pro and Enterprise customers, is built to give you access to all of your data in one place — no spreadsheets required. Access your CRM contact, company, deal, and marketing events data alongside your marketing, sales, and service engagement data within the report builder, giving you one streamlined place to answer key questions.

Why Custom Report Builder?

Why:

Businesses need visibility into what's working and what's not in order to grow. How do businesses understand what's working and what's not? Reporting.

HubSpot offers dozens of out-of-the-box reports designed to shed light on performance, but the reality is that every business' data is unique. It’s critical that growing companies have the ability to ask ad hoc questions of their data, so they can zoom in as needed and establish a strong decision making process.

While custom reporting is supported today with the single and cross-object report builders, the data available in these builders do not represent the full Flywheel. For example, it’s possible to build a cross-object report about contacts, companies, deals, or tickets, but marketing email, blog, landing pages, website pages, ads, or any HubSpot data that isn't considered a "standard object" is missing altogether. For customers, this means countless hours spent exporting, joining data in Excel, and building reports elsewhere.

Custom Report Builder:

This all changes with the new Custom Report Builder. The new Custom Report Builder brings all HubSpot data into one place, allowing customers to answer specific questions that span the Flywheel, such as:

  • How many site visits are we getting over time, by target accounts?
  • Which marketing emails were opened by top tier leads?
  • How many of my shipments (custom object) were associated with a closed deal over $10,000?
  • How many form submissions are we getting over time, and who submitted them?
  • Did any of my prospects in the deal pipeline view the getting started video?

And thousands more. This level of visibility into the full Flywheel will be impactful for any business that wants to deliver a strong customer experience.

Key Resources

Packaging & Features

Custom Report Builder is available across all Professional and Enterprise Hubs.

    • Contacts
    • Companies
    • Deals
    • Sales Activities
    • Tickets
    • Products
    • Conversations
    • Forms
    • Feedback
    • Landing Pages
    • Website Pages
    • Blog
    • CTAs
    • Keywords
    • Ads (Ads, Ad Accounts, Ad Campaigns)
    • Marketing Email
    • Video

How Does It Work?

There are 5 steps to building a report:

  1. Select data sources

  2. Select fields (fields include both object properties and interaction "event" data, like opens, clicks, views)

  3. Filter report (under Filters tab)

  4. Configure report (under Configure tab)

  5. Save or export

customreport

 

 

Frequently Asked Questions

  • There is currently a limit of selecting up to 5 data sources in a report (including up to 1 event data source per report).

  • When a data source is "grayed out", it means that there is not an existing association between the primary data source and the grayed out data source. 

    Not all data sources have associations to all data sources. By introducing this restriction, we are taking the complexity of understanding data joins out of the report building process for our customers. We'll build up more associations over time, and someday, customers will have the option for more control over joins in custom reporting. Until then, the availability of data sources serves as a guide to what associations are available for a given report. 

  • It depends:

    • Does your customer use Tableau, Looker, or another BI tool to bring their HubSpot platform data into one place? Are the only reporting tools they use HubSpot, excel, and the BI tool? Then yes, they could evaluate the HubSpot custom report builder as a replacement. 
    • Does your customer have a data warehouse? Did they hire a full-time data analyst or data person? Do they need full control over data joins and/or prefer to write SQL to configure data tables? Then no, this builder should most likely not replace their BI tool, BUT it could be a fantastic supplement to provide internal teams with reports in the place they already work, and is still worth evaluating for this purpose.
  • The new report builder does not have any special limits applied. Customers can create as many reports with this builder as their tier limit allows. 

    Pro: 100 custom reports
    Ent: 500 custom reports
    Reporting add-on: 3000 custom reports

  • You can go to the custom report builder to create a custom report. All of these reports can be drilled down into, exported, and added onto any dashboard.

  • In the new custom report builder, we aim to let users report on many objects without having them wrestle with the complexity of writing SQL.

    The user selects:

    • The primary object
    • Which associated objects to use

    We automatically determine:

    • How to relate the selected associated objects
    • Which join type to use (always left)

    Here’s a simple explanation of how it currently works:

    In HubSpot, objects relate to one another in many different ways. A deal can be associated with a contact, or a company, or even both. The SQL-powered advanced builder automatically decides how to relate the objects you have selected for your report.

    First, the builder attempts to join your associated objects directly to your selected primary object. Sometimes, however, no direct association exists. Therefore, the builder might have to find alternate paths, perhaps by introducing new objects into your report. For example, though products and contacts are not directly related -- deals may bridge that gap. When finding alternate paths, the builder tries to choose the path with the fewest number of steps between each selected associated object to the primary. The builder also prefers to use the most popular HubSpot objects, such as contacts, companies and deals, when selecting a path. 

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