Improve Customer Retention and Satisfaction
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1. Access unified data that provides full visibility into customer issues.
You want your customers to succeed — so do we. Manage your book of business in one unified view and determine churn risk with customer health scores so your CSMs can prioritize outreach and address customer needs before they raise concerns.
- View customer health scores and product usage data in the customer success workspace.
- Get a holistic customer view with an HubSpot's Smart CRM.
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2. Incorporate customer feedback to improve success team operations.
By increasing customer satisfaction, you can drive retention and revenue. But to do this, you need to know what is and isn’t working well for customers. Automatically collect customer feedback through CSAT, NPS, CES, and custom surveys to track trends and report on insights. Then, use those customer service metrics to identify the parts of the customer journey that need improvement to resolve common challenges proactively.
- Collect and implement customer feedback from NPS, CES, and CSAT surveys.
- Uncover insights with customer service analytics reports to improve team efficiency.
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3. Use AI-powered tools that save time and keep your teams connected.
For customers to succeed, CSMs need a workspace to stay aligned, track the customer journey, and view customer insights. With HubSpot’s customer success tools, CSMs can automate tasks and manage their book of business, all in one place.
- Collect call details and get AI-powered insights with conversation intelligence.
- Scale personalized customer support with an AI agent that saves you time.
Service Hub — improve customer success with AI-powered insights.
With HubSpot’s customer service software, your customer success team can offer high-quality and efficient service that improves customer satisfaction. Automate time-consuming tasks, uncover opportunities to upsell or cross-sell, and apply unified customer insights to drive customer retention.
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Get a demo or get started for free today with the AI-powered customer service solution that improves customer satisfaction and retention.
