Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.jp/use-case/scale-customer-service-support) - [Deutsch](https://www.hubspot.de/use-case/scale-customer-service-support) - [English](https://www.hubspot.com/use-case/scale-customer-service-support) - [Español](https://www.hubspot.es/use-case/scale-customer-service-support) - [Português](https://br.hubspot.com/use-case/scale-customer-service-support) - [Français](https://www.hubspot.fr/use-case/scale-customer-service-support) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - Close Search - [Log in](https://app.hubspot.com/login) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) Back [ ](https://www.hubspot.com/) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm) [Overview of all products](https://www.hubspot.com/products/get-started) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/service) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm) - [__Overview of all products__](https://www.hubspot.com/products/get-started) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) - [Close deals](https://www.hubspot.com/use-case/close-more-deals) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) - [Manage content](https://www.hubspot.com/use-case/manage-content) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/service) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) [Get a demo Get a Service Hub demo](https://offers.hubspot.com/service-demo) [Get started free Start using Service Hub free](https://app.hubspot.com/signup-hubspot/service) [Log in](https://app.hubspot.com/login) - English Select a language - [日本語](https://www.hubspot.jp/use-case/scale-customer-service-support) - [Deutsch](https://www.hubspot.de/use-case/scale-customer-service-support) - [English](https://www.hubspot.com/use-case/scale-customer-service-support) - [Español](https://www.hubspot.es/use-case/scale-customer-service-support) - [Português](https://br.hubspot.com/use-case/scale-customer-service-support) - [Français](https://www.hubspot.fr/use-case/scale-customer-service-support) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - [Service Hub](https://www.hubspot.com/products/service) - Streamline and Scale Customer Support # Streamline and Scale Support to Serve Customers Faster Give your customer service team the tools to scale support operations efficiently, deliver personalized experiences, and provide value to customers using Service Hub. [Get a demo of Service Hub software](https://offers.hubspot.com/service-demo) [Get started free with service hub](https://app.hubspot.com/signup-hubspot/service) ## Close support tickets faster and provide more value to your customers. Your customers expect efficient, easy, and personalized support. Using Service Hub, your team can consistently meet and exceed customer expectations to improve loyalty by: 1\. Streamlining operations with omnichannel customer service. 2\. Offering self-service and customer transparency. 3\. Using AI-powered customer service tools to optimize efficiency.  ## 1. Streamline support operations with omnichannel customer service. Give your customer service reps access to HubSpot’s omnichannel service tools that streamline support processes and provide a company-wide and unified view of the customer. - Meet customers where they are and get a complete view of customer data with an [omnichannel workspace](https://www.hubspot.com/products/service/omnichannel-customer-service). - [Automate workflows](https://www.hubspot.com/products/service/automated-customer-service) and handoffs across the team with full visibility.  ## 2. Promote self-service and customer transparency. Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction. - Enable customers to find the answers they need through [knowledge base software.](https://www.hubspot.com/products/service/knowledge-base) - Give customers ownership of their support with a personalized [customer portal.](https://www.hubspot.com/products/service/customer-portal)  ## 3. Use AI-powered customer service tools to optimize efficiency. Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type. - Automate customer support with an on-brand [AI customer service agent](https://www.hubspot.com/products/service/ai-customer-service-agent) that can be trained in minutes. - Use AI-powered [help desk ticket summarization](https://www.hubspot.com/products/service/help-desk) to free up your team and get ticket context faster. ## Customer service teams have experienced these results with Service Hub: -  ### 13x  faster ticket resolution time [Source](https://www.hubspot.com/hubfs/HubSpot%20ROI%20Report%202023/2023%20Annual%20ROI%20Report.pdf) -  ### 32%  increase in ticket close rate [Source](https://www.hubspot.com/hubfs/HubSpot%20ROI%20Report%202023/2023%20Annual%20ROI%20Report.pdf) -  ### 76%  of AI users say it saves time HubSpot global AI survey of 3,103 business professionals in March 2024 ## Service Hub — scale support and serve your customers faster. Scale support and offer a delightful customer experience to drive customer retention with HubSpot’s AI-powered customer service software, Service Hub. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges. [Learn more service automation sofware](https://www.hubspot.com/products/service) [Get started free](https://app.hubspot.com/signup-hubspot/sales)  ## Discover how companies are saving time and growing their business:  ### Unific's HubSpot Help Desk With the Service Hub-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers. [Read Unific story](https://www.hubspot.com/case-studies/unific)  ### Boyd Switches from Pardot and Captures 82% More Quality Leads Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Hub. [Read Boyd story](https://www.hubspot.com/case-studies/boydcorporation)  ### eXp Realty Communicates With 90,000+ Agents through HubSpot With HubSpot, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics. [Read eXp Realty story](https://www.hubspot.com/case-studies/exp-realty) ## Related Resources  ### 9 Ways You Can Use AI to Improve Help Desk Management Read about nine ways AI can make help desk management easier, faster, and more effective for your team and customers. [Read the blogon HubSpot Academy](https://blog.hubspot.com/service/ai-help-desk)  ### HubSpot's Guide to Customer Service Software Understand how customer service drives business growth, and learn how HubSpot's Service Hub software empowers teams to deliver delightful customer experiences. [Check out the guide](https://www.hubspot.com/products/service/what-is-customer-service)  ### Get an Overview of the Help Desk Workspace Understand what HubSpot’s help desk feature is and how to get the most out of it. [Read the article](https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace) ## Scale Customer Support Today With Service Hub Get a demo or get started for free today with the AI-powered service solution that scales with your reps and customers. [Get a demo of Service Hub software](https://offers.hubspot.com/service-demo) [Get started free with Service Hub software](https://app.hubspot.com/signup-hubspot/service)  ## Explore Other Use Cases ### How to Improve Customer Retention and Satisfaction With Service Hub Discover how HubSpot can help CSMs improve customer satisfaction and drive retention through 360 insights, automation, and AI-powered customer service tools. [Improve customer retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) ### Attract and Convert High-Quality Leads Find out how companies like yours connect their data to seamlessly attract qualified leads, convert them into customers, and drive revenue. [Get better leads](https://www.hubspot.com/use-case/drive-revenue-high-quality-leads) ### Optimize Marketing Investments With Advanced Reporting Discover how you can leverage reporting to prove your business impact, optimize your campaigns, and make budget decisions with greater certainty than before. [Measure your impact](https://www.hubspot.com/use-case/measure-and-optimize-roi) Back Close ## Popular Features - [All Products and Features](https://www.hubspot.com/products) All Products and Features - [HubSpot AEO](https://www.hubspot.com/products/aeo) HubSpot AEO - [Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting) Free Meeting Scheduler App - [Agent Hub](https://www.hubspot.com/products/artificial-intelligence) Agent Hub - [Email Tracking Software](https://www.hubspot.com/products/sales/email-tracking) Email Tracking Software - [AI Content Writer](https://www.hubspot.com/products/cms/ai-content-writer) AI Content Writer - [AI Website Generator](https://www.hubspot.com/products/cms/ai-website-generator) AI Website Generator - [Email Marketing Software](https://www.hubspot.com/products/marketing/email) Email Marketing Software - [Lead Management Software](https://www.hubspot.com/products/crm/lead-management) Lead Management Software - [AI Prospecting Agent](https://www.hubspot.com/products/sales/ai-prospecting-agent) AI Prospecting Agent - [Free Website Builder](https://www.hubspot.com/products/cms/drag-and-drop-website-builder) Free Website Builder - [Landing Pages](https://www.hubspot.com/products/marketing/landing-pages) Landing Pages - [Free Online Form Builder](https://www.hubspot.com/products/marketing/forms) Free Online Form Builder - [Free Chatbot Builder](https://www.hubspot.com/products/crm/chatbot-builder) Free Chatbot Builder - [Free Live Chat Software](https://www.hubspot.com/products/crm/live-chat) Free Live Chat Software - [Marketing Analytics](https://www.hubspot.com/products/marketing/analytics) Marketing Analytics - [Free Landing Page Builder](https://www.hubspot.com/products/marketing/landing-pages) Free Landing Page Builder - [Free Web Hosting](https://www.hubspot.com/products/cms/web-hosting) Free Web Hosting ## Free Tools - [See All Free Business Tools](https://www.hubspot.com/free-business-tools) See All Free Business Tools - [AI Search Grader](https://www.hubspot.com/ai-search-grader) AI Search Grader - [AI Search Sensor](https://www.hubspot.com/aeo-sensor) AI Search Sensor - [Make My Persona](https://www.hubspot.com/make-my-persona) Make My Persona - [Email Signature Generator](https://www.hubspot.com/email-signature-generator) Email Signature Generator - [Free Business Templates](https://www.hubspot.com/resources/templates) Free Business Templates - [Software Comparisons Library](https://www.hubspot.com/comparisons) Software Comparisons Library - [Website Templates](https://ecosystem.hubspot.com/marketplace/website) Website Templates ## Company - [About Us](https://www.hubspot.com/our-story) About Us - [Careers](https://www.hubspot.com/careers) Careers - [Management Team](https://www.hubspot.com/company/management) Management Team - [Board of Directors](https://www.hubspot.com/company/board-of-directors) Board of Directors - [Investor Relations](https://ir.hubspot.com/) Investor Relations - [Blog](https://blog.hubspot.com/) Blog - [Sustainability](https://www.hubspot.com/sustainability) Sustainability - [Contact Us](https://www.hubspot.com/company/contact) Contact Us ## Customers - [Customer Support](https://help.hubspot.com/) Customer Support - [Join a Local User Group](https://www.hubspot.com/hubspot-user-groups) Join a Local User Group ## Partners - [All Partner Programs](https://www.hubspot.com/partners) All Partner Programs - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) Solutions Partner Program - [Technology Partner Program](https://www.hubspot.com/partners/app) Technology Partner Program - [HubSpot for Startups](https://www.hubspot.com/startups/partners) HubSpot for Startups - [Affiliate Program](https://www.hubspot.com/partners/affiliates) Affiliate Program - [Facebook](https://www.facebook.com/hubspot) - [Instagram](https://www.instagram.com/hubspot/) - [Youtube](https://youtube.com/user/HubSpot) - [Twitter](https://x.com/HubSpot) - [Linkedin](https://www.linkedin.com/company/hubspot) - [Reddit](https://www.reddit.com/r/hubspot) - [Tiktok](https://www.tiktok.com/@hubspot) [](https://apps.apple.com/us/app/hubspot/id1107711722) [](https://play.google.com/store/apps/details) [](https://www.hubspot.com/) Copyright © 2026 HubSpot, Inc. - [Legal Center](https://legal.hubspot.com/legal-center) - [Privacy Policy](https://legal.hubspot.com/privacy-policy) - [Security](https://legal.hubspot.com/security) - [Website Accessibility](https://legal.hubspot.com/website-accessibility) - [Manage Cookies](https://www.hubspot.com)