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Streamline and Scale Support to Serve Customers Faster

Give your customer service team the tools to scale support operations efficiently, deliver personalized experiences, and provide value to customers using Service Hub.
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Close support tickets faster and provide more value to your customers.

Your customers expect efficient, easy, and personalized support. Using Service Hub, your team can consistently meet and exceed customer expectations to improve loyalty by:

1. Streamlining operations with omnichannel customer service.

2. Offering self-service and customer transparency.

3. Using AI-powered customer service tools to optimize efficiency.

service hub simple user interface showing the help desk

1. Streamline support operations with omnichannel customer service.

Give your customer service reps access to HubSpot’s omnichannel service tools that streamline support processes and provide a company-wide and unified view of the customer.

service hub simple user interface showing the knowledge base

2. Promote self-service and customer transparency.

Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction.

HubSpot's ai customer agent user interface showing handoff

3. Use AI-powered customer service tools to optimize efficiency.

Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type.

Customer service teams have experienced these results with Service Hub:

  • 13x

     faster ticket resolution time
    Source

  • 32%

     increase in ticket close rate
    Source

  • 76%

     of AI users say it saves time

    HubSpot global AI survey of 3,103 business professionals in March 2024

Service Hub — scale support and serve your customers faster.

Scale support and offer a delightful customer experience to drive customer retention with HubSpot’s AI-powered customer service software, Service Hub. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges.

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Discover how companies are saving time and growing their business:

Unific

Unific's HubSpot Help Desk

With the Service Hub-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers.
Read Unific story
Boyd corporation

Boyd Switches from Pardot and Captures 82% More Quality Leads

Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Hub.
Read Boyd story
EXP Realty

eXp Realty Communicates With 90,000+ Agents through HubSpot

With HubSpot, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics.
Read eXp Realty story

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HubSpot's Guide to Customer Service Software

Understand how customer service drives business growth, and learn how HubSpot's Service Hub software empowers teams to deliver delightful customer experiences.

Check out the guide

Get an Overview of the Help Desk Workspace

Understand what HubSpot’s help desk feature is and how to get the most out of it.
Read the article

Scale Customer Support Today With Service Hub

Get a demo or get started for free today with the AI-powered service solution that scales with your reps and customers.

Get a demo
Get started free

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