Go from Meeting Customer Expectations to Exceeding Them

HubSpot Service Hub is an AI-powered customer service solution that can deliver delightful support with unified customer insights. Service Hub has everything you need to scale support, drive retention, and increase customer value — all in one place. 
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 Get a demo

Get started with free tools, or get a demo of our premium software.

Shows a simplified Service Hub user interface where a user has filtered the shared inbox to see customer support tickets assigned to them

Go from Meeting Customer Expectations to Exceeding Them

HubSpot Service Hub is an AI-powered customer service solution that can deliver delightful support with unified customer insights. Service Hub has everything you need to scale support, drive retention, and increase customer value — all in one place. 
Get started free
 Get a demo

Get started with free tools, or get a demo of our premium software.

Shows a simplified Service Hub user interface where a user has filtered the shared inbox to see customer support tickets assigned to them

258,000+ customers in over 135 countries grow their businesses with HubSpot

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Scale Support

Deliver scalable support with AI-powered self-service. Get a customer agent to handle incoming queries, an omni-channel help desk for managing support, and a knowledge base agent that automatically fills content gaps.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver fast and personalized service experiences that keep them coming back. Deepen your customer relationships, streamline ticket management, and build a loyal customer base that will drive your business forward.

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Popular Features

Help Desk & Ticketing

Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.

Omni-Channel Messaging

Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.

Call Tracking

Create call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.

Simplified user interface in HubSpot displaying a line chart that shows customer health score trends over time

Drive Retention

Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with unified and proactive tools that uncover new opportunities to improve customer health and expand your revenue.

With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

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Popular Features

Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.

Customer Success Workspace

Build customer health scores, help your reps prioritize their activities, and more — all in a single workspace.

Feedback Management

Build customized NPS, CSAT, and customer feedback surveys to guide your customer strategy.

Simplified user interface in HubSpot showing various customer service reports in the dashboard, like a percentage breakdown of various services and their ratings from customers

Unify Your Customer Service Data

Connect your AI-powered customer service platform with marketing and sales to give every team the context needed to deliver more personalized and helpful support. Drive powerful collaboration and unification between your customer experience, marketing, and sales teams by leveraging service analytics. Provide confidence, context, and credibility in all of your customer conversations with HubSpot’s Smart CRM.
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Popular Features

Fully Integrated Smart CRM

Give your support team instant access to every customer interaction, deal stage, and marketing touchpoint in one connected system.

Service Analytics

Uncover key insights with out-of-the-box reports that help you deliver efficient, authentic service.

Team Management

Keep your team organized and nimble by ensuring every rep can access the right tools.

Service teams can vouch for the power of HubSpot's service tools

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With Service Hub, our reps hit the ground running thanks to a complete view of the customer journey. Since bringing our marketing, sales, and service teams together on HubSpot, it's completely removed the guesswork for our leaders, giving them visibility and confidence that customers are getting what they need, quickly.

Jennifer Cummings

Sr. Director, Customer Engagement

Kaplan

Get Started for Free

Customer success software that grows with you. Act now to get started free of charge and upgrade as you grow. There's no contract, credit card, or training required. Just sign up and start turning your customers into promoters.

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For more detailed information on pricing, our free tools, and premium products, please see our Pricing Page.