Keep track of customer requests in one unified help desk that connects to your CRM database.
No credit card required. The free version never expires.
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As your customer base grows, it becomes easier to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer.
Deliver personalized, AI-powered support on a unified source of truth with HubSpot’s help desk tools. Empower your reps and customers with AI, and scale your support team with ease. Leverage 360-degree insights to empower your support reps with context, and feed valuable information back to your marketing and sales teams.
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Scaling your support team without scaling headcount can be a challenge. With HubSpot’s help desk, you’ll have a purpose-built workspace to empower your reps to deliver omni-channel support and increase customer satisfaction. With advanced SLAs and routing features, it’s easier than ever to manage your growing support team and exceed customer expectations. And because you're delivering support through HubSpot’s customer platform, your team will have access to the entire customer journey in a single view.
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Increase the effectiveness of your support team with AI already built into your help desk. With reply recommendations, and AI assistants at every click, your support team will close more tickets faster, all while increasing customer satisfaction. And with skills-based routing, your customers will get routed to the right support rep every time.
Every post-sale interaction is a vital component of retention. But utilizing a support tool that is disconnected from your marketing and sales data only drives friction and scatters the insights you need to grow. Help desk brings the best of HubSpot’s Smart CRM and AI-first customer platform together. Do more with less, and provide more helpful, personalized support with unified customer insights built into every interaction.
A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
Doug Dotts
Director of Services
Unific
[HubSpot] was a major improvement for us in customer support management. Before it was tough to say, ‘Okay, how many returns did we have last month? How many people were not happy last month?’ Now, we have tickets for every category. Returns, complaints, and repairs. At the end of the month, Service Hub generates a report of how many tickets for each. This is essential for us.
Amir Sfez
Chief Operating Officer
CODE41
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Positec uses automation to move tickets across different stages according to the responses, and if a case is particularly complex, they can escalate it automatically to more senior agents… With HubSpot, you have everything on one platform, which is what most companies want. It’s a winning point.
Alessandro Bodo
Founder and CEO
Cloudnova (Consulting Agency for Positec)
Service Hub has been a game-changer for us in how we communicate across teams and solve customer issues. Having all of our customer data in one place fosters better collaboration and ensures that we're approaching every interaction with the full context of that customer's experience with us.
Rick Mirsky
Founder and CEO
Ecom Diversify
Use HubSpot’s help desk and ticketing software to delight customers with top-notch customer service.
For more detailed information on pricing, our free tools, and premium products, please see our Pricing Page.
