Free Help Desk & Ticketing Software

Give Customers the Support They Deserve

Keep track of customer requests in one unified help desk so your team can stay organized, manage tickets, easily prioritize work — and ultimately find solutions for customers faster.
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Better support. Better response time. Better relationships.

Manage tickets in one powerful command center.

  • Log, organize, and track all your customers’ inquiries in one dashboard that’s accessible to your entire team
  • Never question the status of a ticket, where it is in the queue, or how long it took to get resolved
  • Keep track of support metrics like response time, ticket volume, and more so you can provide a better customer experience
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Leverage a centralized help desk to automate tickets.

  • Use automation so you spend less time on manual data entry, and more time helping customers succeed
  • Automatically create a detailed ticket when a customer fills out a form, sends an email, or reaches out through live chat
  • Route tickets to the right person on your team for knowledgeable support
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Prioritize requests and resolve tickets faster.

  • Tackle the most critical issues first by prioritizing support requests
  • Assign owners and stages to tickets, and HubSpot will organize them into a personalized pipeline for each team member
  • Get all the context to deliver personalized support with helpful information about customers' history, product details, service issues, and more
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Build the foundation for exceptional customer support with easy-to-use help desk software.

See why businesses use HubSpot to find solutions faster and exceed customer expectations.

  • A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.

    Doug Dotts

    Director of Services

    Unific

  • [HubSpot] was a major improvement for us in customer support management. Before it was tough to say, ‘Okay, how many returns did we have last month? How many people were not happy last month?’ Now, we have tickets for every category. Returns, complaints, and repairs. At the end of the month, Service Hub generates a report of how many tickets for each. This is essential for us.

    Amir Sfez

    Chief Operating Officer

    CODE41

  • Positec uses automation to move tickets across different stages according to the responses, and if a case is particularly complex, they can escalate it automatically to more senior agents… With HubSpot, you have everything on one platform, which is what most companies want. It’s a winning point.

    Alessandro Bodo

    Founder and CEO

    Cloudnova (Consulting Agency for Positec)

  • Service Hub has been a game-changer for us in how we communicate across teams and solve customer issues. Having all of our customer data in one place fosters better collaboration and ensures that we're approaching every interaction with the full context of that customer's experience with us.

    Rick Mirsky

    Founder and CEO

    Ecom Diversify

    Start turning customers into promoters.

    Use HubSpot’s help desk and ticketing software to delight customers with top-notch customer service.

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    Free to start. Affordable as you grow.