Build the foundation for exceptional customer support with easy-to-use help desk software.
See why businesses use HubSpot to find solutions faster and exceed customer expectations.
A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
Director of Services
[HubSpot] was a major improvement for us in customer support management. Before it was tough to say, ‘Okay, how many returns did we have last month? How many people were not happy last month?’ Now, we have tickets for every category. Returns, complaints, and repairs. At the end of the month, Service Hub generates a report of how many tickets for each. This is essential for us.
Chief Operating Officer
Positec uses automation to move tickets across different stages according to the responses, and if a case is particularly complex, they can escalate it automatically to more senior agents… With HubSpot, you have everything on one platform, which is what most companies want. It’s a winning point.
Founder and CEO
Cloudnova (Consulting Agency for Positec)
Service Hub has been a game-changer for us in how we communicate across teams and solve customer issues. Having all of our customer data in one place fosters better collaboration and ensures that we're approaching every interaction with the full context of that customer's experience with us.
Founder and CEO
Start turning customers into promoters.
Use HubSpot’s help desk and ticketing software to delight customers with top-notch customer service.