Free Customer Service Software
Customer Service Software That Puts Customers First
Build a delightful customer experience and grow through customer success with easy-to-use customer service software. Service Hub is connected to HubSpot's full CRM platform to help you deliver authentic service and turn customers into promoters.
Greater efficiency. Real-time visibility. Happier customers.
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Meet customers where they are, when they need you.
- Use live chat to help your customers in real time and automatically route them to the right people
- Support customers 24/7, automate busy work, and scale your live chat conversations with a chatbot
- Easily resolve issues across multiple channels, and seamlessly switch between them within one inbox
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Get the context you need to help customers succeed.
- Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team — thanks to HubSpot’s fully integrated CRM
- Access a 360-degree view of each customer to provide knowledgeable support
- Connect team email, live chat, Facebook Messenger, and more to a shared inbox so everyone has the visibility to manage and reply to conversations in one place
Drive team efficiency better than ever.
- Keep track of customer requests in a unified help desk so your team can stay organized, manage tickets, and prioritize work
- Reduce response time with custom email templates and ready-to-go help documentation
- Stay in sync with your team and boost productivity on the go with a mobile inbox
Empower customers and turn them into promoters.
- Help customers help themselves by turning the most frequently asked support questions into a knowledge base
- Ensure customers easily find help on Google with knowledge base articles that come structured to rank well in search
- Give customers a voice through surveys, and use their feedback to shape product development, inspire marketing campaigns, and improve the customer experience
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Service Hub has been a game-changer for us in how we communicate across teams and solve customer issues. Having all of our customer data in one place fosters better collaboration and ensures that we're approaching every interaction with the full context of that customer's experience with us.
Rick Mirsky
Founder and CEO
Ecom Diversify
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A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall, we’re just operating at a higher level.
Doug Dotts
Director of Services
Unific
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The move [to Service Hub] gives us the visibility we were missing and helps us distribute the work more efficiently among teams…we created [a new approach] to take the pressure off our support team. HubSpot gave us the flexibility to make these kinds of changes on the fly and navigate everything smoothly.
Mari Luke
Director of Marketing
InspectionXpert
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Anytime you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.
Rick Raven
Director of Customer Success
Studio Designer
Start growing your business through happier, more successful customers.
HubSpot Service Hub helps you put the customer first with tools that enable your team to connect with them when and how they want to.
Free to start. Affordable as you grow.