How to grow clients better with customer experience services.
Customers have a wealth of choices, which means competition is stiffer than ever. Because customers have so many options to buy a product or service, the power is in their hands to decide where they do business.
With this shift in power, there isn’t any room to neglect customers or deliver poor experiences. Failure to do so can result in churned customers. Succeeding in customer experience can lead to more growth, without having to acquire net new customers.
Increasing customer retention rates by just 5% increases profits anywhere from 25% to 95% (source)
Out of all self-service channels, customers use knowledge bases the most (source)
92% of consumers are satisfied with live chat, making it the highest-rated engagement channel (source)
Service Hub includes a full suite of tools that help you deliver a positive customer experience. Below are the tools and features that enable you to deliver customer support/service and experience services.
These helpful resources will provide you with the foundational information you'll need to know about Service Hub and the features included that will help you deliver your customer experience services.
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. With help desk, live chat, feedback surveys, knowledge base, and CRM - you’ll have everything you need to exceed customer expectations. For more information, check out our
More Revenue. Customer service isn’t a sunk cost. It’s an opportunity. B2B customers with high customer engagement scores achieve 50% higher revenue/sales (Gallup’s Guide to Customer Centricity Report, 2016). You need a proactive approach to helping your customers - and software that makes this possible.
Respond faster, and better. Using live chat, conversations inbox and HubSpot CRM, you’ll have all of your customers’ information at your fingertips. Use information about a customer’s history, service issues, and more to help guide conversations and support.
Improve team productivity. Use team-wide email aliases that automatically turn incoming emails into tickets, HubSpot video to record short help videos, customer templates and routing/automation to save your team time.
All the resources you need to market, position, sell and deliver customer experience services with Service Hub.