Updates to the Agency Partner Program Agreement

HubSpot recently updated the May 2019 version of the HubSpot Agency Partner Program Agreement (“APPA”) and we wanted to give you some information on what's changed.

Last week at Partner Day at INBOUND, we previewed exciting updates to our nearly 10-year-old HubSpot Agency Partner Program. The announcements aim to help partners better connect, partner and grow with HubSpot. You can read a recap or watch the full keynote address in our last blog post.

You will see many of these announcements reflected in our partnership agreements. This post is to explain the September 2019 revisions to our APPA.

So, what actually changed? 

  • We made changes to enable the Cross Sell program pilot in Australia and New Zealand. Partners eligible and chosen to participate will be contacted directly with further details. 
  • We defined and highlighted the importance and responsibility of setting User Permissions in customer portals. We want all our partners to keep in mind that the end user of a portal can grant account access to multiple partners, and that the information in the end user’s portal can potentially be viewed by all the users of the portal, including other partners. Partners should remind their customers to set the appropriate User Permissions to control access and visibility of data and activity within their accounts.
  • Effective September 10, partners can submit their financial and tax information required for revenue share payments within their HubSpot portals by completing and/or uploading the forms through the Documents Centre located under the Account and Billing section.
  • We clarified our criteria for acceptance of partners' leads. Although we’ve always had reasonable discretion in accepting prospects from our partners, we added language to specify that leads submitted without valid contact information and leads that we believe may have been obtained through questionable means will not be accepted.
  • We updated the eligibility requirements to be considered an active HubSpot Agency Partner and receive the benefits of the program. Effective September 10, you must maintain a subscription to the Professional or Enterprise level of any of our three main Hubs services (Marketing Hub, Sales Hub, or Service Hub) or any edition of the HubSpot Content Management System (CMS). Additionally, you must have purchased and undergone Agency Onboarding. We realize that the transition to these requirements may take a bit of time and process and we will be in touch with all of our partners who may possibly be at risk of becoming inactive to let them know how they can transition smoothly to an active status.
  • We added language to clarify that in situations where we have tried to pay you and we’ve been unsuccessful because the account information is incorrect and we’ve tried to reach to your primary contact and didn’t hear back for over 6 months since we first tried to pay you, your revenue share amount may be considered surrendered.
  • We added a section to the Exhibit A to the APPA (GDPR Data Processing Addendum for partners) on cooperation and data subjects’ rights in line with GDPR requirements. This section essentially says that you and HubSpot will cooperate if there is an inquiry or complaint received from a data subject, regulator, or other third party in connection with the processing of personal data.

Finally, as we usually do when we update our terms, we’ve made a few drafting clean-ups, clarifications, and formatting improvements. These updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.

Please remember that this is just an informal high-level summary of the most recent changes to these legal documents. You should always make sure you read and understand the full agreements and policies before you use our software or services.

Questions, comments? Let us know.

Topics: Partner Program