カスタマーサポート / Customer Support Specialist
Customer Support
Tokyo, Japan
カスタマーサポートスペシャリストとして、HubSpotのお客様のビジネスの成長をサポートいただくお仕事を担っていただきます。当社のサポートチームはお客様のニーズに迅速に対応し、クリエイティブな問題解決力とHubSpotの仕組みに関する深い知識で、お客様お一人お一人にパーソナライズされた相談しやすいサポートを提供します。
カスタマーサポートの役割：
- チャット、メール、電話などの方法でお客様と連携し、効果的に問題を解決に導きます
- HubSpot内のさまざまなツールについて、使い方の質問に回答し、お客様をサポートします。（この業務によりHubSpotのソフトウェアに関する深い知識を身につけることができます）
- ソフトウェアの問題を診断し、確立されたプロセスを用いて製品チームやエンジニアリングチームと連携します
- HubSpotソフトウェアを使用するマーケティング担当者、営業担当者、サービス担当者へのサポートとガイダンスの提供をします
- お客様がビジネスを前進させ、成長させるために役立つ、パーソナライズされたソリューションのご提案をします
- カスタマーサクセスや営業チームなどの社内チームと協力し、既存のお客様が当社のプラットフォームやサービスをさらに利用する機会を特定する
- お客様のニーズが変化し、案件の量が増えても、冷静さ、回復力、柔軟性を発揮できることを求めます
応募条件：
- ネイティブレベルの日本語とビジネスレベルの英語力
- クリエイティブな問題解決にやりがいを感じられる方
- 自発的で学習意欲のある方
- ダイナミックな環境で成長し、スピードの速い変化に柔軟に対応できる方
- 優先順位や顧客ニーズの変化に迅速に対応できる方
- 顧客と一緒に仕事をし、顧客の目標を実現するためのソリューションを見つけることに情熱を持っている方
- 優れたコミュニケーション能力、明確な表現力、流暢な会話力
- HTML、CSS、APIなどの技術的なスキルを身につけることに興味がある方
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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