HubSpot
Ecosystem Kickoff 2024: The Year of Usage

This recording is for partner/provider use only and contains confidential information. Please do not share it, or its contents, with anyone outside the partner program.

Partner Day image reads

HubSpot
Ecosystem Kickoff 2024: The Year of Usage

This recording is for partner/provider use only and contains confidential information. Please do not share it, or its contents, with anyone outside the partner program.

Partner Day image reads
Note: Our team is currently investigating issues with the event recording link below with IT and RingCentral. In the meantime, your RingCentral account and the replays are available by clicking the "Join the event" button in the 1-hour out reminder email sent prior to the event with the subject line "HubSpot's Ecosystem Kickoff 2024 is starting in 1 hour". 
 
Did you register and miss the event? Simply click on the event you registered for and select watch the replay. February 27 | February 28
 
If you did not register ahead of time, please register here. A unique link will be emailed to you that will grant you access to view. Once you click your unique link, select watch the replay.

A Connected Ecosystem

HubSpot launched its first-ever Ecosystem Kickoff (formerly Partner Kickoff) and emphasized the power of collaboration between app and solution partners. This year's event featured keynotes from top executives, highlighting the importance of partnerships and their vision for the ecosystem's future. Read the full recap below for updates on programs, selling, product, enablement, and the app ecosystem opportunity.

Are you an App Partner? Quickly navigate to the dedicated App Partner Resources.

Click here Click here to navigate to the app partner resources section

Solution Partner

Solution Partner Program Updates

Stay informed about the latest program updates that HubSpot has in store for you.

Tiers

HubSpot raises tier thresholds annually in line with overall company growth and performance. We did not raise thresholds in 2023 to adjust to the new points tiering model. This year, the overall total points thresholds will increase starting July 15. We are not raising the sold or managed thresholds minimums.

Live as of February 27, are changes to the way deals are weighted in tiers. Deals sourced by partners have a 2x multiplier on sold points. Now, partners will receive five points (ten points in growth markets) for deals they’ve sourced (partner collaboration deals). The sold points for DIFM deals do not change, nor do managed points. See the table below for details. 

Lastly, we added two additional regions, CEE and MEA, to the growth markets.

Learn more about how tiers work at HubSpot

  Sold Points: Partner Collab 
(Growth Market)
Sold Points: DIFM  
(Growth Market)
Managed Points 
(Growth Market)
US $100*
US Dollar

 

 

5 points 
(10 points)


 

 

 

3 points 
(6 points)


 

 

 

1 point
(2 points)


 

AU $105
Australian Dollar
COP $300,300
Colombian Peso
EUR €75
Euro
GBP £62.50
Pound Sterling
SGD $140
Singapore Dollar
JYP ¥12,000
Japanese Yen
ZAR R1,545
South African Rand
CAD $130
Canadian Dollar

*Currency conversion rates are factored into the point values for local currencies. To prevent market volatility from causing volatility in tier performance, point values may not reflect current market conversion rates.

Solutions Partner Program 2024 Tiers & Benefits Guide_rev_Page_01

Download the updated Tiers & Benefits Guide

This guide explains the many resources available to help you connect with your customers and differentiate your business as an experienced and qualified partner. You’ll also learn more about the benefits you’ll receive as you progress through the tiers.

Evolving Our Pricing Model: Seats

On March 5, HubSpot is going live with an updated, seats-based pricing model that goes into effect for new customers. The main change is that HubSpot is introducing three new seat types:
  • Core Seats will give users edit access to purchased hubs, including the Smart CRM.
  • View-Only Seats are free and unlimited* for paid portals giving visibility to those who don’t require paid edit access.
  • Partner Seats are free and unlimited* for partner employees who require edit access to client portals, so they can do the work they were hired to do without having to pay for a seat.

Before the launch, partners will need to prepare for the change, so you can accurately price and quote prospects. Existing customers will not be impacted at this time. To help you learn all the details, we launched a brand new partner Academy training. We encourage you and your team to complete the training before the March 5 launch date.

Partner Seat
With this new pricing model, we’re also introducing the new, free Partner Seat. The Partner Seat gives eligible partner and provider employees access to all features in a client’s account, so you can deliver the work you’ve been hired to do without you or the customer having to pay for your access. With the Partner Seat, you no longer need to request access to features in your client’s account, such as sales or service seat feature access. To learn how to assign a partner seat, visit this knowledge article. 

*technical limits apply - https://legal.hubspot.com/hubspot-product-and-services-catalog 

New Coverage Model: Partner Development Manager Role

Starting February 1, all solution partners have transitioned to working with a dedicated partner development manager (PDM), a single point of contact at HubSpot that helps you connect to other teams. The PDM’s responsibilities include strategic planning, achieving growth plans, developing new business objectives, growing your install base, and ensuring you build a successful HubSpot practice with the right accreditations and certifications.

In addition to your PDM, you will also work with growth specialists (GSs) on HubSpot’s direct sales team, each assigned by geographical sales territory. GSs are your day-to-day sales partners who collaborate with you on communications strategies, roles, responsibilities, and a closing plan for each deal. Additionally, we’re committed to reducing friction in partner sales, so we’ve implemented new internal rules for growth specialists to help achieve this. 

If you missed it, check out the on-demand webinar where HubSpot partner leadership discusses the new coverage model and how this strategic change elevates your business. For more detailed information, visit the Rules of Engagement page and PDM resource page

Co-marketing with HubSpot 

In 2024, HubSpot is building the foundation for a co-marketing program for solution partners. We will begin piloting on a small scale, learning and adapting the process along the way. These co-marketing opportunities will be limited in volume and subject to HubSpot’s business needs. 

To be eligible for participation it is planned that qualifying factors will focus on maintaining C$R>85%, having higher partner-sourced MRR, and having subject matter expertise based on multiple criteria, with priority given to accredited and higher-tier partners. Stay tuned for more information and further details on the eligibility criteria.

Co-delivery: Servicing HubSpot Customers

At HubSpot, we’re committed to providing customers with access to a range of world-class services that can help them retain and grow better. Partners play a big role in delivering these services and support so this year, we are launching co-delivery services, in which HubSpot will support partners to co-deliver services to our direct customers in a few different ways. More details will be provided in an upcoming webinar on March 26 at 10 am EST. Sign up here.

App Partner

App Partner Resources

Stay informed and get involved with HubSpot's App Partner Program.

How to stay informed

  • The HubSpot App Partner newsletter delivers monthly product and program announcements, helpful resources, and other relevant content. Sign up here.
  • The HubSpot Developer Changelog keeps you informed of important technical releases, changes, and removals within the HubSpot product. Bookmark this link, and subscribe to regular changelog roundups.
  • Get up to speed on how to work with Hubspot solution partners, so you can drive more customer growth – together. Read the Solution Partners Playbook.
  • Read the State of Platforms 2024 to learn about thriving platform ecosystems, the new way of going to market, and the latest industry trends. Download the report.

Opportunities to collaborate

  • Connect with HubSpot on Reveal to help us identify shared customers for email campaigns that drive awareness and adoption of specific apps. Create a Reveal account today.
  • Recently launched a new app or made a significant update? Let us know, so we can highlight your work. Submit this form to share the latest and greatest about your app.
  • Build and list your app on the App Marketplace, now available in six more languages for localization! Read the HubSpot developer docs to get started. 
  • Got a success story? Share your experience with us for consideration in potential enablement and content development. Fill out the form.

All Partners

Partner Day Returns in 2024

We heard your feedback loud and clear, and we’re excited to say Partner Day at INBOUND will be a full day with tracks this year. You can expect a mix of keynotes and breakout sessions, networking opportunities, and more! Save the date for September 17. Keep an eye on your inbox as more details about the event will be announced soon.

Solution Partner

Community Events

Get involved in HubSpot's partner peer-to-peer networking program.

Partner User Groups (PUGs) are back

PUGs are HubSpot’s peer-to-peer networking groups for partners, curated by partners themselves. In these groups, you’ll meet partners who face similar challenges to you — whether that’s hiring through phases of uncertainty, creating efficient org charts, or selling and servicing HubSpot. 

Applications to be part of these groups are open now for a few more weeks. We are also looking for partners to lead a group as a PUG Champion. For more information and to apply, please visit our webpage

New this year—Super PUGs

We're also launching “Super PUGs,” primarily open to partners that are members of the PUGs. HubSpot will host in-person, regional meetups for members to continue to solidify their connections. As a benefit to being active in your group, you'll receive exclusive invites to these events to meet other partners (and HubSpotters) participating in your area. More details to come later in the year.

Enablement Resources

Check out this collection of resources curated to help you succeed in working with HubSpot.

Partner Growth Accelerator 

We’re building a peer-to-peer cohort-based training program that brings app and solution partners together in person for intensive connection, learning, and innovation – all focused on how our ecosystem grows in this new era. Details about the program coming soon. Interested in participating? Fill out the interest form here.

Note: filling out this form does not guarantee a spot in this program.

 

Product Updates, Releases, & Previews

The speed at which HubSpot releases improvements and new products can feel overwhelming for customers, prospects, and partners. For 2024, we’re introducing some new channels to support you and continuing to lean into existing channels. Below is an outline of what’s new and what’s staying:

  • Product Spotlights: New for 2024, we’re introducing semi-annual product showcases by HubSpot. They will feature top announcements and product releases through a digital web experience with a consistent narrative to help tie together and demonstrate the breadth and innovation across our platform. There will be two: the Spring Spotlight and the Fall Spotlight (INBOUND). More details to come.
  • HubSpot.com/new: Continuing from last year, the best place to stay up to speed with the latest releases is our hubspot.com/new page, which is where we’ll feature monthly roundups, quarterly product webinars, and more.
  • In-App Updates: New in 2023 was the release of our in-app product updates section within HubSpot portals, where customers and partners can see a daily log of new features, improvements, and even product betas you’re eligible to join. Make it part of your daily workflow to frequently check this space for more improvements.
  • Product Previews: Continuing from last year, platinum, diamond, and elite partners can expect to get confidential, early-access previews of upcoming product releases, so you can get ready to market with us on day one. Your listed point of contact should receive communications whenever there is a product preview.

 

HubSpot Academy Creator Program

This initiative invites external creators to enhance educational experiences for global learners and aims to address educational gaps in emerging markets by providing valuable content within the Academy app.

As we lay the foundation for this program, the HubSpot Academy Creator Program team is exclusively extending invitations to select participants, including app partners, solution partners, and HubSpot Certified Trainers (HCTs), who have been strategically chosen based on the needs of the program. 

The program will consist of three types of Creators: 

  • Contributors will create on-demand, standalone microlearning and may collaborate with Academy Professors to create on-demand education.
  • HCTs will specialize in live training and on-demand training by creating formal educational content, like lessons and courses.
  • Reviewers will provide additional quality control by reviewing content and providing feedback. 

Partners must become HCTs before joining the program to create formal education such as lessons and courses. The HCT certification is not required to become Contributors or Reviewers. If you’re interested in the Academy Creator Program, please submit your interest here

 

Academy Bootcamps

Partners have access to exclusive Academy training and courses, like demo certifications, sales training, and solutions architect training. In addition, Academy runs live, cohort-based trainings called Academy Bootcamps which are a great way to level up your prospecting and selling skills. Learn more about bootcamps here.


Frequently Asked Questions (FAQ)

Communications

Partner Development Manager (PDM) Role

For more FAQs about PDMs, visit the Rules of Engagement Page.

Seismic

Co-marketing

Seats

Tiers

Accreditations

Partner User Groups (PUGs)

Thank you for attending Ecosystem Kickoff 2024. Please let us know what you thought of the event through this survey. All feedback is greatly appreciated and helps us build better events for you in the future.