How do Tiers and Tier Points work?

You progress through tiers by earning sold and managed points. As you’d expect, sold points are earned by selling to new or existing customers (Sold points can also come from increases in a customer’s subscription that don’t come from deals, like discount changes at renewal), and managed points are earned by servicing your existing customers. And when you sell to clients that are based in specific growth markets you can receive more points. See current growth markets.

The current point conversion rates are:

Currency conversion rates are factored into the point values for local currencies. In order to prevent market volatility from causing volatility in tier performance, point values may not reflect current market conversion rates.

Your sold and managed points expire over time.

As your sold and managed points grow, you’ll earn new tiers. 

There are four tiers,

• Gold
• Platinum
• Diamond
• Elite

To attain a tier you must earn that tier’s total points (which are a combination of sold and managed points). While you grow through a combination of sold and/or managed points, each tier requires that you earn a minimum number of sold and minimum number of managed points. Elite tier has some additional requirements.

Example

You can see how Tier points help you move through tiers with the following example: Partner A and Partner B both aim to achieve platinum status and both have the same number of total points:

While both partners have exceeded the total combined points for platinum status, Partner A has 250 sold points, which is below the 270 sold points minimum needed to earn platinum status. Partner A must earn 20 additional sold points to be eligible for platinum Status.

To qualify for a partner tier, you must have a median client tool usage of 3 or more for the past 90 days. 

Find out how we calculate median client tool usage

To calculate this, we first count how many unique tools each of your sold or managed clients used in the past 90 days. From there, we take the median across all clients that count toward your sold and/or managed MRR tier credit. Using a tool might mean launching a marketing campaign or publishing content. Both your management activity for the client and their own activity count toward tool usage.

Solutions Partner Certification

To qualify for a tier you must also have a valid Solutions Partner Certification. This means at least one employee at your company must pass the partner certification exam once every 25 months. Find out how to become partner certified.

Once you’re credited with a tier, you keep that tier for at least six months. As you earn higher tiers you unlock access to more partner benefits.

Tier changes take place on a calendar basis. You have the opportunity to move up tier once a month, while moving down in tier only takes place twice a year during tier adjustment.

Every month you have the opportunity to move to a higher tier. If you have achieved the sold, managed and combined tier points minimums on the 15th of the month for a tier higher than your current one, then you will earn that higher tier (Note: Elite tier has special additional requirements). Since managed credit can take time to reflect, we recommend aiming to meet the requirements of your goal tier by the 13th of the month.

Special Elite Requirements
The elite tier has special criteria and is only accessible by invite. You must also achieve 85% customer dollar retention (C$R) in the past 12 complete months for your sold and/or managed clients and have at least 100 user certifications among your employees. These special criteria are subject to change.

How to calculate C$R

C$R=((beginning-of-month install base dollars) - (cancellation dollars in-month))*12
—------------------------------------------------------------------------------------------------
(beginning-of-month install base dollars)

• Cancellation dollars include full-portal churns and full-product-line churns. For example, cancellation of sales altogether would count, but a downgrade from sales pro > sales starter would not affect C$R for that month.
• The bigger your install base, the less impact an individual churn has on the overall C$R

If you close a deal in collaboration with a HubSpot rep, you will receive the full points value of that deal. If you close a deal in collaboration with another partner the lead agency will receive the deal points.

Here are the most important things to know:

• If your tier performance drops below your credited tier (the tier you currently have), you will have at least six months to restore it
• Brief lapses in Solutions Partner Certification will not jeopardize your credited tier
• Tiers only decrease twice a year (see below for details)

Here’s how maintaining your tier works:

When you have been credited with a tier, you keep this for at least six months. 

Your dashboard shows your “tier performance”, which is your current performance against the requirements of your current tier. If your tier performance drops temporarily below your credited tier, you can still keep your credited tier.

We review your tier performance twice a year

As long as you performed at your credited tier for at least one month in the review period, you will keep your credited tier. If you performed below your credited tier for all six months, your tier will be adjusted to your best performance during that time.

Tier adjustment example

This is an example for the July 15th tier adjustment date.

While all three are Diamond partners they are currently operating at Gold levels. However, in the six months prior to July 15 Partner A had achieved Platinum status at least once and Partner B had achieved Diamond status at least once; since these were the highest tier status that each earned these will be their new status after July 15. Partner C’s highest status was Gold during this same period, and so will be created as Gold from July 15.