Maintaining or moving down tiers
Here are the most important things to know:
- If your tier performance drops below your credited tier (the tier you currently have), you will have at least six months to restore it
- Brief lapses in Solutions Partner Certification will not jeopardize your credited tier
- Tiers only decrease twice a year (see below for details)
Here’s how maintaining your tier works:
When you have been credited with a tier, you keep this for at least six months.
Your dashboard shows your “tier performance”, which is your current performance against the requirements of your current tier. If your tier performance drops temporarily below your credited tier, you can still keep your credited tier.
We review your tier performance twice a year
Tier Review Date |
Review Period |
January 15 |
August 15 to January 15 |
July 15 |
February 15 to July 15 |
As long as you performed at your credited tier for at least one month in the review period, you will keep your credited tier. If you performed below your credited tier for all six months, your tier will be adjusted to your best performance during that time.
Tier adjustment example
This is an example for the July 15th tier adjustment date.
|
Credited Tier |
Tier Performance at July 15th |
Highest tier performance from February 15th through July 15th |
Tier Status after the July 15th tier adjustments |
Partner A’s Performance
|
Diamond |
Gold |
Platinum |
Platinum |
Partner B’s Performance
|
Diamond |
Gold |
Diamond |
Diamond |
Partner C’s Performance
|
Diamond |
Gold |
Gold |
Gold |
While all three are Diamond partners they are currently operating at Gold levels. However, in the six months prior to July 15 Partner A had achieved Platinum status at least once and Partner B had achieved Diamond status at least once; since these were the highest tier status that each earned these will be their new status after July 15. Partner C’s highest status was Gold during this same period, and so will be created as Gold from July 15.