Standard Operating Procedures (SOP) - Google Docs, Word

What are standard operating procedures?

Standard operating procedures (SOPs) refer to an organization’s internal documents that describe how specific tasks should be carried out. These documents help organizations ensure consistency, efficiency, and quality in their processes, irrespective of the involved employees. 

Benefits of an SOP

A standard operating procedure helps you document the process for a specific task. As a result, you can expect several organization-wide benefits:

• Consistent operations: SOPs provide a consistent framework for performing a task. As a result, you get the same output across different teams and individuals. 
• Smoother onboarding: An SOP is a valuable training resource for any individual who enters an organization, is promoted, or transfers to a different role. It can be critical for employee retention as 71% of business leaders believe that employees leave a job if they don’t get access to the necessary tools and information they need.
• Easier compliance: SOPs help define roles and responsibilities across the team, which allows an organization to comply with industry regulations, legal standards, and internal quality guidelines.

What does an SOP include?

A standard operating procedures (SOP) document typically consists of several sections—each serving a specific purpose for conveying the essential operational information. That said, here are the five most common parts of an SOP:

1. Title page

The title page is the first page of an SOP. It concisely describes the task or process an SOP covers.

2. Purpose

The purpose section gives an overview of the SOP’s objectives. It provides context and helps employees understand where the procedure fits into the larger organizational framework.

3. Scope

In the scope section, you define the boundaries of the SOP by mentioning its covered tasks, activities, and processes.

4. Procedures

As the heart of an SOP, the procedures section contains step-by-step instructions to perform covered tasks. You may also break down individual steps into substeps and include associated details, such as required resources.

5. Responsibilities

The responsibilities section lists the roles of involved individuals in the process. Plus, you can mention the duties and expectations to establish accountability and coordination.