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Enable Your Customers at Scale With Knowledge Base Agent

Transform support conversations into powerful self-service knowledge.
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Make every support win lasting knowledge.

With knowledge base agent, every solved ticket becomes a self-service solution. While the customer agent handles real-time support, the knowledge base agent automatically transforms successful interactions into comprehensive help articles, creating a knowledge base that grows smarter with every conversation.

Turn your best support answers into knowledge base articles.

Automatically convert successful support interactions into self-service resources that help customers find answers faster.

Transform support expertise into self-service content at unprecedented speed. Knowledge base agent leverages knowledge base gaps identified by customer agent and analyzes ticket data to automatically create comprehensive drafts. Your team can then review the draft before publishing a robust knowledge base that scales with your business.

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Scale support with customer and knowledge base agents.

Maximize your support team's efficiency by combining both AI-powered customer service agents.

Combine the strengths of both agents to transform customer support. The knowledge base agent helps improve the customer agent's responses by drafting new support content where it's needed. This dynamic duo ensures your knowledge base continuously evolves based on actual customer needs.

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Get started with knowledge base agent.

Knowledge base

How to Create a Knowledge Base Agent

Learn how to make an agent that creates knowledge base articles for you.
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Agent Builder (Beta)

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Customer Success Stories

Hear from real customers across multiple industries who are getting value from Agent Hub.
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AI you can trust.

HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use HubSpot with confidence.

Frequently Asked Questions

Agent Hub, formerly Breeze Agents, is HubSpot's home for every agent running your go-to-market. See what's active, check performance, turn on what hasn't been activated yet, and build custom agents. All in one place.

Yes, you have full control over your knowledge base content. You can review, edit, and approve all AI-generated articles before publication to ensure they meet your quality standards and brand voice.

Knowledge base agent is globally available and supports all HubSpot-supported languages. The agent can analyze content and generate knowledge base articles in these languages, ensuring consistent self-service support across your international customer base.

Knowledge base agent is included in Service Hub Professional and Enterprise editions. Note that it requires an active customer agent subscription, as both agents work together to provide a complete support solution. Learn more about Service Hub pricing here.

Knowledge base agent analyzes your support tickets and customer interactions to identify knowledge gaps and generate relevant content. Learn more about how Agent Hub interacts with your data in our model cards.

These agents form a powerful support duo: the customer agent handles real-time customer inquiries through live chat, while the knowledge base agent turns successful interactions into self-service content. Together, they create a continuous improvement cycle where live support conversations enhance your knowledge base, and improved self-service content helps deflect future tickets.

A knowledge base system is a centralized platform that stores, organizes, and shares information within an organization. It typically includes documentation, FAQs, troubleshooting guides, and best practices to enable self-service support and improve customer satisfaction.

Yes, HubSpot offers a robust knowledge base software solution that allows you to create, organize, and maintain your support documentation manually. If you prefer traditional knowledge base management, you can use these core features without enabling the AI-powered knowledge base agent.