Logo - Full (Color)
AI Beta

Enable Your Customers at Scale With Breeze Knowledge Base Agent

Transform support conversations into powerful self-service knowledge.
Get a demo
HubSpot Video

Make every support win lasting knowledge.

With Breeze knowledge base agent, every solved ticket becomes a self-service solution. While the customer agent handles real-time support, the knowledge base agent automatically transforms successful interactions into comprehensive help articles, creating a knowledge base that grows smarter with every conversation.

Turn your best support answers into knowledge base articles.

Automatically convert successful support interactions into self-service resources that help customers find answers faster.

Transform support expertise into self-service content at unprecedented speed. Breeze knowledge base agent leverages knowledge base gaps identified by customer agent and analyzes ticket data to automatically create comprehensive drafts. Your team can then review the draft before publishing a robust knowledge base that scales with your business.

Knowledge base agent showing content suggestions
HubSpot Video

Scale support with Breeze customer and knowledge base agents.

Maximize your support team's efficiency by combining both AI-powered customer service agents.

Combine the strengths of both agents to transform customer support. The knowledge base agent helps improve the customer agent's responses by drafting new support content where it's needed. This dynamic duo ensures your knowledge base continuously evolves based on actual customer needs.

Knowledge base agent showing ability to draft and edit articles
HubSpot Video

Get Started With Breeze

Knowledge base

How to Create a Knowledge Base Agent

Learn how to make an agent that creates knowledge base articles for you.
Read the article
Community blog

Breeze Community Library

Explore discussion threads that help you get started with Breeze features and answer frequently asked questions.
Visit the community
Customer stories

Breeze Customer Success Stories

Hear from real customers, across multiple industries, who are getting value from Breeze.
Read customer stories
Trust Center-3

AI you can trust.

HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use Breeze with confidence.

Frequently Asked Questions

Breeze, HubSpot's collection of AI features, powers the entire customer platform. It includes Breeze studio, your centralized workspace for managing and tailoring all your AI agents, Breeze Assistant, and custom assistants to help with tasks, Breeze Agents to automate work, data enrichment, and a collection of additional features throughout HubSpot's products. This makes Breeze a complete AI solution for customer-facing teams.

Yes, you have full control over your knowledge base content. You can review, edit, and approve all AI-generated articles before publication to ensure they meet your quality standards and brand voice.

Breeze knowledge base agent is globally available and supports all HubSpot-supported languages. The agent can analyze content and generate knowledge base articles in these languages, ensuring consistent self-service support across your international customer base.

Breeze knowledge base agent is included with Service Hub Professional and Enterprise plans. Note that it requires an active customer agent subscription, as both agents work together to provide a complete support solution. Learn more about Service Hub pricing here.

The knowledge base agent analyzes your support tickets and customer interactions to identify knowledge gaps and generate relevant content. Learn more about how Breeze interacts with your data in our model cards.

These agents form a powerful support duo: the customer agent handles real-time customer inquiries through live chat, while the knowledge base agent turns successful interactions into self-service content. Together, they create a continuous improvement cycle where live support conversations enhance your knowledge base, and improved self-service content helps deflect future tickets.

A knowledge base system is a centralized platform that stores, organizes, and shares information within an organization. It typically includes documentation, FAQs, troubleshooting guides, and best practices to enable self-service support and improve customer satisfaction.

Yes, HubSpot offers a robust knowledge base software solution that allows you to create, organize, and maintain your support documentation manually. If you prefer traditional knowledge base management, you can use these core features without enabling the AI-powered knowledge base agent.