Here's What's New in HubSpot.

Now live (open beta) is an all new custom report builder that brings all your HubSpot data together in one place. The custom report builder beta gives you access to significantly more powerful reporting. You'll gain insights with ease through data sources across Marketing, CMS, Sales, or Service Hubs, as well as custom objects and integrations.

Jump to the new report builder in your portal (pro and enterprise only). 

What is it?

The chart “How satisfied your customers are over time” (CSAT feedback surveys) has changed. 

You'll notice a change in the data that you see in your portal. To jump to the feedback tool in your portal by clicking here. 

Support forms are now available as a new channel in the conversations inbox for all new customers. 

Note: Today, this is live for all new portals, we’ll be migrating existing customers to this new support form experience over the coming months. 

With support forms in the inbox you can now create multiple support forms and respond to form submissions right from Conversations.

What is it:

Now live are a series of improvements to the editing experience for writers working on knowledge base articles. You can find a full list of improvements are below.

To access the new editor, navigate to Knowledge Base click ‘Create Article’ or edit an existing article.

The updated editor now includes:

What is it?
Ticket status automation allows you to change the status of tickets automatically when you send or receive emails from customers. This automation is turned on by default for all new portals as of 3/8/19. If your Service Hub portal was created before that date you'll need to turn on this automation in settings. Click here to jump to automation settings in your portal. 

What is it?
It's now possible to delete individual feedback responses for all survey types in Service Hub. Note only super admins can delete responses. 

Jump to the feedback tool in your portal by clicking here. 

What is it?
Now live is a new feedback dashboard that shows a list of all your surveys, from all types, on one centralized screen as well as a banner to help you get started with the feedback tool. You can create and manage all your surveys from this one window.

View the dashboard live in your portal by clicking here. 

What is it:

Now live is a new import tool that allows you to transfer all the articles from your existing knowledge base into the HubSpot Service Hub knowledge base with just a few clicks. The tool allows you to transfer knowledge bases from the following platforms:

Zendesk, Intercom, Freshdesk, Helpscout

You can access the import tool in settings under knowledge base. 

What is it:

Service Hub users can now add a support form to knowledge base articles so that your customers can raise tickets if they cannot find an answer to a question.

The support form can be switched on in the Knowledge Base settings. Keep reading to learn more. 

You can now add a Zoom video meeting link as the default option for any meeting you schedule with the HubSpot meetings tool and select Zoom as the conference option when scheduling a meeting with a contact in the HubSpot CRM. 

If you already have Zoom (it's great video communication and meeting software (that starts free) click here to connect it to your instance of HubSpot. For help with the integration consult this page. 

Keep reading to learn why we're excited to help you do more/better video meetings. 

Webinars are one of the most successful inbound marketing tactics at creating high value leads. The format, when done well, provides a ton of value to your audience, and gives you a great signal that the attendees might make good customers. To date, GoToWebinar has been the most used HubSpot webinar integration. It's also one of our oldest and was in need of a few updates. 

Today's update gives users the ability to sync and use Simulated Live and On-Demand data just like it works for regular webinars. We’ve also added more syncing of GoToWebinar fields with HubSpot that now can be seen on a contact record.

No action is needed to update, these new features have been pushed live to your existing GoToWebinar integration. View all your HubSpot integrations by clicking here. 

What is it:
Service Hub customers can now deliver surveys to visitors via their website. These customer experience surveys are a new option in the feedback tool in Service Hub.

Click here to see it live in your portal.

What is it:
Now live in the feedback tool, is new automation that allows you set up actions that are triggered by a contact's response to a NPS survey.

This new prescriptive step makes it easier for you to start to implement flywheel type tactics, such as emailing net promoters to inquire about their experience and tell them about loyalty programs. 

What is it?
The “Trigger a Webhook” action in Workflows will soon require secure URLs that use HTTPS. Over time URLs that use HTTP will be phased out from webhook actions.

To learn more about HTTPS, read this blog post.

What is it?
If you have workflows you can now add if/then branches in company, ticket, and deal-based workflows. They work the same way as if/then branches in contact-based workflows. 

What is it:

Now live is a new feedback mechanism and insights that tell knowledge base users how helpful their customers find a given knowledge base article.

What is it?

Come 11/1/18, automated assignment, the process of automatically assigning ownership of a CRM record, conversation, or any other object, will only be available for users with paid seats. Users who don’t have a paid seat will not be able to have an object assigned to them automatically.

This change only impacts new portals starting on 11/1. All pre-existing customers prior to this date will retain the ability to assign any user with automated assignment. 

What is it?

Workflows that enroll companies. This new type of workflow allows you to set properties, create tasks, and send email based on companies. 

What is it:

You now have the ability to control the order in which articles and categories appear on the homepage and category pages in your Service Hub knowledge base. 

What is it:

New analytics that show you what your customers are searching for in your knowledge base.

What is it:

Now live is Service Hub Starter - a new entry level service package that helps early service teams build a basic help desk. This new package is made possible by adding a slimmed down version of tickets into the free tools. Tickets into free will rollout over the course of 2018.

What is it:
Now live is Service Hub Enterprise - a new package of service tools that helps sophisticated service teams. This new package includes everything thing found in pro, our new enterprise platform level features, and the new tools Goals (coming soon), and Playbooks (live).

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Sales Hub. 

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Service Hub. 

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new marketing video features. 

HubSpot Video is available exclusively in pro and enterprise versions of the Sales, Marketing, and Service Hubs. This means you'll need marketing pro or enterprise to use these new features. 

What is it?
We’re removing the setting that lets you tag a workflow with a persona and filter by personas on the Workflows home page. This feature will no longer be available in Workflows come August 9th, 2018.

Note: We are not removing the ability to set the Persona property via Workflows.   

What does this integration partner do?

Intercom offers a suite of messaging-first products. This includes a web and in-app chat feature (Messages), a shared team inbox (Inbox), and a knowledge base solution (Articles).

Now live is a new integration between HubSpot and Jira

What does this integration partner do? 
The Jira cloud suite offers both Jira Service Desk, a customer support solution, and Jira Software development, an agile product development tool. Both of these product now integrate with HubSpot.

Connect Jira to HubSpot now. 

Now live in HubSpot is Service Hub - a new product line from HubSpot 100% focused on a better customer experience.

Today, people are more skeptical and less trusting. They are less likely to care about your sales and marketing message and more likely to care what other customers think. Read more about this change here.

With the addition of Service Hub, HubSpot now offers a full front office solution. Customers will have one view of the customer across sales, marketing, and service and have everything they need to go from funnel to flywheel.

The HubSpot-built Shopify integration is now live and available for all users to connect. 

This integration is free for users with HubSpot and Shopify. The integration was built supercharge growth for ecommerce businesses using Shopify. Marketing customers who have access to email and workflows will get advanced functionality. However, the integration does work for all instances of HubSpot and just syncing data and contacts from Shopify to the HubSpot free CRM helps create a unified view of your business. 

Now live in HubSpot - social users can directly schedule and publish content to Instagram. It's on of many powerful, HubSpot built, Facebook integrations. These integrations are part of a larger product investment from HubSpot in Facebook and has earned us recognition from Facebook as an official marketing partner. 

Learn more about this partnership here. 

What’s this integration partner do?

Revoice is a content marketing distribution tool that takes existing content and redistributes it to Facebook Messenger subscribers. This integration allows HubSpot customers to store and manage Facebook Messenger leads in HubSpot and turns Messenger into a new distribution channel. 

Marketing Free and Starter customers can now access and install third party integrations via HubSpot Connect. This update brings integrations to all levels of HubSpot users. To discover and install integrations go to our public listing page or view integrations in-app by clicking here.

What’s this integration partner do?

Atomic AI is a content marketing tool created by Atomic Reach that uses machine learning to optimizing content through predictive recommendations, audience-based guidance on content sharing, and data tracking for social media and content performance. This product integration allows HubSpot customers to see and act upon critical data patterns in their content.

What’s this integration partner do?

Help Scout is a help desk software provider for support teams. Their product allows customers to que up help requests and address customer needs.

What’s this integration partner do?

Justuno is website conversion rate optimization software. Their solution helps convert website traffic into leads via email popups, banners, promotions, exit offers, and other tactics.

What’s this integration partner do?

Belch.io is a stand alone website page template builder. Their product allows HubSpot customers (technical and non-technical) to create custom HubSpot templates from scratch.

What’s this integration partner do?

Design Wizard is online graphic design software that marketers can use to quickly create high quality visual content. Along with powerful design and editing tools Design Wizard comes with templates that make it easier to create professional visual content for social media, business documents and more.

On January 19th, 2018 we’re deprecating OAuth1 for all integrations. At that time any integrations still using Oauth 1 will break. Most integrations should be on OAuth2 now but to make sure they function properly users will need to re-auth if they haven’t done so already before Jan 19th.

What’s this integration partner do?

Qwilr is sales enablement software that allows teams to replace static presentations and PDF proposals with interactive and mobile friendly web pages.

What’s this integration partner do?

Automate.io is software that helps connect and automate actions between apps and CRMs like HubSpot. They offer simple workflows that perform common tasks associated with sharing data and automating tasks.

What is it:

Starting Dec 15, 2017 we’ll start enforcing a technical limit of 500 workflows per portal. This includes all workflows that show up in the Workflows tool, including inactive workflows.

This limit  helps us ensure quality of service and prevents situations where a few portals overload our system. At the moment only 0.5% of all portals have over 500 workflows, so the impact of this change should be small. 

Learn more about HubSpot Service Limits. 

What is it:

Starting 11/1, we’re placing Workflows in the top-level navigation for all portals. This adds the Workflows navigation item to Sales (Free and Pro) portals, Marketing Basic portals and Marketing Free and Starter portals. 

This change doesn't bring Workflows to users who don't have it as part of their instance of HubSpot but will serve as a way for them to learn more. 

What’s this integration partner do?

Dasheroo is reporting software that make it easy to consolidate metrics from different applications into one custom dashboard. Dasheroo brings together different data sources to create visualizations and bubble up insights.

What’s this integration partner do?

DepositFix is a HubSpot app that allows you to accept Stripe payments via HubSpot Forms and use purchase data as a signal in HubSpot.

What is it?

We’ve moved our LinkedIn publishing integration to a new set of APIs and need active users to re-authenticate their accounts by October 31st to avoid interruption.

At INBOUND we introduced a new, native integration with ecommerce leader Shopify. Now live, this new HubSpot built integration allows shared customers to seamlessly integrate Shopify and its data (customers, orders, and products) into HubSpot. This update eliminates any need to manipulate HubSpot to work for ecommerce and enables new automation, reporting, customer marketing, and other sales and marketing tactics ecomm customers want.

What is it?
Today at INBOUND we announced the beta for Facebook Ads Audience Sync. This is a new feature of the Ads Add-On that lets you sync any HubSpot list with targeting audiences in Facebook. Doing this lets you retarget people in Facebook based on actions tracked in HubSpot and use dynamic targeted based on HubSpot lists.

This feature is now live inside of HubSpot for all user with the Ads Add-On. 

This integration is no longer part of the HubSpot Connect program -- to find alternatives, visit our integration directory.

What’s this integration partner do?
Terminus is Account Based Marketing (ABM) software that helps Marketers target and deliver account-based advertising. Built for B2B marketers, Terminus will engage the right people at your target accounts without having required contact data to do it.

What is it?

On October 18th we will remove Recipes, and the Recipes tools from Workflows.

Update: As of 10/18/17 Recipes has been removed from HubSpot.