Marcus Andrews

Marcus is a Product Marketing leader at HubSpot.
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Recent Posts

[Heads up] Mandatory Secure URLs for Webhook actions

What is it?
The “Trigger a Webhook” action in Workflows will soon require secure URLs that use HTTPS. Over time URLs that use HTTP will be phased out from webhook actions.

To learn more about HTTPS, read this blog post.

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[Now Live] Branching Logic in Company, Ticket, & Deals Workflows

What is it?
If you have workflows you can now add if/then branches in company, ticket, and deal-based workflows. They work the same way as if/then branches in contact-based workflows. 

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[Now Live] Article Feedback: Knowledge Base, Service Hub

What is it:

Now live is a new feedback mechanism and insights that tell knowledge base users how helpful their customers find a given knowledge base article.

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Automated Assignment will be exclusive to paid Pro seats by 11/1

What is it?

Come 11/1/18, automated assignment, the process of automatically assigning ownership of a CRM record, conversation, or any other object, will only be available for users with paid seats. Users who don’t have a paid seat will not be able to have an object assigned to them automatically.

This change only impacts new portals starting on 11/1. All pre-existing customers prior to this date will retain the ability to assign any user with automated assignment. 

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[Now Live] Company-based Workflows

What is it?

Workflows that enroll companies. This new type of workflow allows you to set properties, create tasks, and send email based on companies. 

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[Now Live] Knowledge Base Re-order Categories and Articles - Service Hub

What is it:

You now have the ability to control the order in which articles and categories appear on the homepage and category pages in your Service Hub knowledge base. 

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[Now Live] Knowledge Base Search Reporting - Service Hub

What is it:

New analytics that show you what your customers are searching for in your knowledge base.

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[Now Live] Service Hub Starter

What is it:

Now live is Service Hub Starter - a new entry level service package that helps early service teams build a basic help desk. This new package is made possible by adding a slimmed down version of tickets into the free tools. Tickets into free will rollout over the course of 2018.

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[Now Live] Service Hub Enterprise

What is it:
Now live is Service Hub Enterprise - a new package of service tools that helps sophisticated service teams. This new package includes everything thing found in pro, our new enterprise platform level features, and the new tools Goals (coming soon), and Playbooks (live).

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[HubSpot Video] How-to-use HubSpot Video in Sales

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Sales Hub. 

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[HubSpot Video] How-to-use HubSpot Video in Services

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Service Hub. 

 

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[HubSpot Video] How-to-use HubSpot Video in Marketing

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new marketing video features. 

HubSpot Video is available exclusively in pro and enterprise versions of the Sales, Marketing, and Service Hubs. This means you'll need marketing pro or enterprise to use these new features. 

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[Sunset] Persona Tagging in Workflows

What is it?
We’re removing the setting that lets you tag a workflow with a persona and filter by personas on the Workflows home page. This feature will no longer be available in Workflows come August 9th, 2018.

Note: We are not removing the ability to set the Persona property via Workflows.   

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[HubSpot Connect] - Intercom Integration

What does this integration partner do?

Intercom offers a suite of messaging-first products. This includes a web and in-app chat feature (Messages), a shared team inbox (Inbox), and a knowledge base solution (Articles).

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[HubSpot Connect] - Jira by Atlassian Integration

Now live is a new integration between HubSpot and Jira

What does this integration partner do? 
The Jira cloud suite offers both Jira Service Desk, a customer support solution, and Jira Software development, an agile product development tool. Both of these product now integrate with HubSpot.

Connect Jira to HubSpot now. 

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[Now Live] HubSpot Service Hub

Now live in HubSpot is Service Hub - a new product line from HubSpot 100% focused on a better customer experience.

Learn more about Service Hub.

Today, people are more skeptical and less trusting. They are less likely to care about your sales and marketing message and more likely to care what other customers think. Read more about this change here.

With the addition of Service Hub, HubSpot now offers a full front office solution. Customers will have one view of the customer across sales, marketing, and service and have everything they need to go from funnel to flywheel.

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[Now Live] HubSpot for Shopify (Ecomm Integration)

The HubSpot-built Shopify integration is now live and available for all users to connect. 

This integration is free for users with HubSpot and Shopify. The integration was built supercharge growth for ecommerce businesses using Shopify. Marketing customers who have access to email and workflows will get advanced functionality. However, the integration does work for all instances of HubSpot and just syncing data and contacts from Shopify to the HubSpot free CRM helps create a unified view of your business. 

Get a Demo of HubSpot for Shopify

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HubSpot Acknowledged as badged Facebook Marketing Partner

Now live in HubSpot - social users can directly schedule and publish content to Instagram. It's on of many powerful, HubSpot built, Facebook integrations. These integrations are part of a larger product investment from HubSpot in Facebook and has earned us recognition from Facebook as an official marketing partner. 

Learn more about this partnership here. 

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[HubSpot Connect] - Revoice Integration

What’s this integration partner do?

Revoice is a content marketing distribution tool that takes existing content and redistributes it to Facebook Messenger subscribers. This integration allows HubSpot customers to store and manage Facebook Messenger leads in HubSpot and turns Messenger into a new distribution channel. 

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[Integrations] - Connect Integrations now availble to Free & Starter Customers

Marketing Free and Starter customers can now access and install third party integrations via HubSpot Connect. This update brings integrations to all levels of HubSpot users. To discover and install integrations go to our public listing page or view integrations in-app by clicking here.

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[HubSpot Connect] - Atomic Reach Integration

What’s this integration partner do?

Atomic AI is a content marketing tool created by Atomic Reach that uses machine learning to optimizing content through predictive recommendations, audience-based guidance on content sharing, and data tracking for social media and content performance. This product integration allows HubSpot customers to see and act upon critical data patterns in their content.

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[HubSpot Connect] - Help Scout Integration

What’s this integration partner do?

Help Scout is a help desk software provider for support teams. Their product allows customers to que up help requests and address customer needs.

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[HubSpot Connect] JustUno Integration

What’s this integration partner do?

Justuno is website conversion rate optimization software. Their solution helps convert website traffic into leads via email popups, banners, promotions, exit offers, and other tactics.

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[HubSpot Connect] Belch.io Integration

What’s this integration partner do?

Belch.io is a stand alone website page template builder. Their product allows HubSpot customers (technical and non-technical) to create custom HubSpot templates from scratch.

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[HubSpot Connect] Design Wizard Integration

What’s this integration partner do?

Design Wizard is online graphic design software that marketers can use to quickly create high quality visual content. Along with powerful design and editing tools Design Wizard comes with templates that make it easier to create professional visual content for social media, business documents and more.

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[Integrations] - Oauth2 goes into effect 1/19/18

On January 19th, 2018 we’re deprecating OAuth1 for all integrations. At that time any integrations still using Oauth 1 will break. Most integrations should be on OAuth2 now but to make sure they function properly users will need to re-auth if they haven’t done so already before Jan 19th.

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[HubSpot Connect] Qwilr Integration

What’s this integration partner do?

Qwilr is sales enablement software that allows teams to replace static presentations and PDF proposals with interactive and mobile friendly web pages.

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[HubSpot Connect] Automate.io Integration

What’s this integration partner do?

Automate.io is software that helps connect and automate actions between apps and CRMs like HubSpot. They offer simple workflows that perform common tasks associated with sharing data and automating tasks.

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[Heads Up] Workflows Technical Limit

What is it:

Starting Dec 15, 2017 we’ll start enforcing a technical limit of 500 workflows per portal. This includes all workflows that show up in the Workflows tool, including inactive workflows.

This limit  helps us ensure quality of service and prevents situations where a few portals overload our system. At the moment only 0.5% of all portals have over 500 workflows, so the impact of this change should be small. 

Learn more about HubSpot Service Limits. 

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Workflows Navigation Updates

What is it:

Starting 11/1, we’re placing Workflows in the top-level navigation for all portals. This adds the Workflows navigation item to Sales (Free and Pro) portals, Marketing Basic portals and Marketing Free and Starter portals. 



This change doesn't bring Workflows to users who don't have it as part of their instance of HubSpot but will serve as a way for them to learn more. 

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Dasheroo Integration

What’s this integration partner do?

Dasheroo is reporting software that make it easy to consolidate metrics from different applications into one custom dashboard. Dasheroo brings together different data sources to create visualizations and bubble up insights.

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DepositFix Integration

What’s this integration partner do?

DepositFix is a HubSpot app that allows you to accept Stripe payments via HubSpot Forms and use purchase data as a signal in HubSpot.

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Social - LinkedIn Users need to Re-authenticate by 10/31

What is it?

We’ve moved our LinkedIn publishing integration to a new set of APIs and need active users to re-authenticate their accounts by October 31st to avoid interruption.

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[In Beta] HubSpot for Shopify and Ecomm Bridge API

At INBOUND we introduced a new, native integration with ecommerce leader Shopify. Now live, this new HubSpot built integration allows shared customers to seamlessly integrate Shopify and its data (customers, orders, and products) into HubSpot. This update eliminates any need to manipulate HubSpot to work for ecommerce and enables new automation, reporting, customer marketing, and other sales and marketing tactics ecomm customers want.

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[In Beta] Audience Sync for Facebook Ads

What is it?
Today at INBOUND we announced the beta for Facebook Ads Audience Sync. This is a new feature of the Ads Add-On that lets you sync any HubSpot list with targeting audiences in Facebook. Doing this lets you retarget people in Facebook based on actions tracked in HubSpot and use dynamic targeted based on HubSpot lists.

This feature is now live inside of HubSpot for all user with the Ads Add-On. 

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[HubSpot Connect] - Terminus Integration

What’s this integration partner do?
Terminus is Account Based Marketing (ABM) software that helps Marketers target and deliver account-based advertising. Built for B2B marketers, Terminus will engage the right people at your target accounts without having required contact data to do it.

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[Heads Up] We're Sunsetting Recipes

What is it?

On October 18th we will remove Recipes, and the Recipes tools from Workflows.

Update: As of 10/18/17 Recipes has been removed from HubSpot. 

Read More >>

[HubSpot Connect] - Accelo Integration

What’s this integration partner do?

Accelo is project management and CRM software company that helps businesses and agencies track time and manage projects.

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[HubSpot Connect] - Brightcove Integration

What’s this integration partner do?
Brightcove is video marketing solution and platform. They offer hosting, player, analytics and more for marketers, publishers, enterprise business, IT, and live streaming.

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[HubSpot Connect] - Animoto Integration

What’s this integration partner do?
Animoto is video creation and marketing software for businesses and creators. Their video builder makes it easy to create professional videos quickly that perform well on social, websites, and more.

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[HubSpot Connect] - Viewbix Integration

What’s this integration partner do?
Viewbix is software that lets marketers add CTAs, forms, and other marketing tools into their existing video.

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[HubSpot Connect] - Grow Integration

What’s this integration partner do?
Grow is a reporting and BI software that helps businesses organize and make sense of disparate metrics and data sources.

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[HubSpot Connect] - VidMob Integration

What’s this integration partner do?
VidMob is a platform for and network of video creators, animators, and graphics designers that business can use for their video needs.

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[HubSpot Connect] - Datanyze Integration

What’s this integration partner do?
Datanyze is sales intelligence software that shows users information about prospects, and what software and tools people or businesses use. For example, Datanyze can tell you if a person or business is a HubSpot user, the annual revenue of a company, how much funding they have taken, and more. Their system is able to determine most software a business uses and can alerts users to changes in usage. This helps sales know when to call a prospect and how to best start conversations.

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[HubSpot Connect] - AdEspresso by Hootsuite Integration

What’s this integration partner do?
AdEspresso - a HootSuite company - is a simple Facebook Ads Manager that helps you optimize your Facebook Ads Campaigns. Read More >>

[HubSpot Connect] - TwentyThree Integration

What’s this integration partner do?
TwentyThree is video marketing software that offers hosting, publishing, editing and analytics. Their solution allows you to build custom video players, embed it anywhere and capture leads via video.

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[HubSpot Connect] - PowToon Integration

What’s this integration partner do?
Powtoon is marketing software that lets you create animated videos and presentations. Their DIY video creation tools combine animation, live video, moving graphics, music, voiceover, photos, and text to create professional marketing and training videos.

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[Now Live] Lead Ads for HubSpot

We’re excited to introduce a new Facebook Ads and HubSpot integration that brings Facebook lead ad creation, tracking, and lead sync to both HubSpot Marketing Free and Paid. 

Create a Facebook Lead Ad
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HubSpot Marketing Free for stand alone CRM users

What is it?
Starting today we're bringing HubSpot Marketing Free, to our Free CRM users who don't already have the tools. Since March, 2017 Marketing Free has just been a part of the Free CRM but users who signed up before then have not been provisioned for the tools. Those users don’t see “Marketing” in the switcher in the upper left hand corner of HubSpot. This update adds Marketing to HubSpot CRM for those users.

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[HubSpot Connect] - Slemma Integration

What’s this integration partner do?
Slemma is a reporting tool designed for businesses. It’s flexible software lets front office teams build custom reporting dashboards from a variety of sources.

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