Product Updates > All Updates

[Now Live] Company-based Workflows

What is it?

Workflows that enroll companies. This new type of workflow allows you to set properties, create tasks, and send email based on companies. 

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[Now Live] Knowledge Base Re-order Categories and Articles - Service Hub

What is it:

You now have the ability to control the order in which articles and categories appear on the homepage and category pages in your Service Hub knowledge base. 

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[Now Live] Knowledge Base Search Reporting - Service Hub

What is it:

New analytics that show you what your customers are searching for in your knowledge base.

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[In Beta] User Permission Changes

What is it?
You can now enjoy a more granular control to permissions. We’ve separated out the ability for admins to set “View” and “Edit” permissions to deals and tickets, in sales and service tabs respectively.

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Understand the Impact of your Video Strategy with YouTube Reports

Video is king when it comes to social content. We currently spend upwards of six hours a day consuming video content, and that number is only going to keep growing. If you’re serious about expanding your presence on social, you’re regularly creating content on YouTube, and promoting it to your audience.

But once your video content is created, you need to know how it is being received by your target audience. With YouTube reporting in HubSpot, you can begin to track your overall YouTube performance over time, and analyze how specific videos are performing against others, in the same system you use to report on the rest of your social channels. See what resonates with your audience, and fully lean into your YouTube strategy.

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[Heads Up] Packaging Change to Webhooks in Workflows

What is it?
As of November 1, 2018, the "Trigger a webhook" action in workflows will be available to HubSpot Enterprise customers only. If you are a HubSpot Professional customer before that date, you will be grandfathered and will continue to have the ability to use webhooks.

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[Now Live] Convert Non-Hubspot Forms into HubSpot Forms

What is it?
Users of non-Hubspot forms can now quickly and easily convert these forms into a native HubSpot form.

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[Now Live] Single Sign-on

 What is it?
Marketing, Sales, or Service Hub Enterprise users can now sign into HubSpot with a SAML 2.0 single sign-on identity provider, such as Okta or OneLogin.

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[Now Live] Facebook Page Locations

What is it?
Users of the HubSpot social tool with many location specific Facebook pages can now see this information within HubSpot, ensuring that their Facebook posts go to the correct page.

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[Now Live] Bi-directional Sync for Salesforce Accounts and HubSpot Companies

Recently, we released a beta of bi-directional account sync with HubSpot companies and Salesforce accounts. This feature is now available to all integrated portals. HubSpot will now create accounts in Salesforce and manage re-associations.

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[Now Live] A New Way to Preview Your Emails

What is it?
There is now an all new way to preview and share your drafted emails, and ensure that your email looks as expected across a variety of screen sizes and email clients.

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[Now Live] Service Hub Starter

What is it:

Now live is Service Hub Starter - a new entry level service package that helps early service teams build a basic help desk. This new package is made possible by adding a slimmed down version of tickets into the free tools. Tickets into free will rollout over the course of 2018.

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[Now Live] Service Hub Enterprise

What is it:
Now live is Service Hub Enterprise - a new package of service tools that helps sophisticated service teams. This new package includes everything thing found in pro, our new enterprise platform level features, and the new tools Goals (coming soon), and Playbooks (live).

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[New Video] INBOUND 2018 HubSpot Updates in Less Time Than a Coffee Break

INBOUND is the most exciting time of the year here at HubSpot. It’s when thousands upon thousands of people join us in Boston to hear inspiring and transformative keynotes from folks like Deepak Chopra, Shonda Rhimes, Chimamanda Ngozi Adichie, and more.

INBOUND also marks peak product launch season at HubSpot. In this video, we’ll run you through it all in less time than a coffee break.

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[HubSpot Video] How-to-use HubSpot Video in Sales

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Sales Hub. 

HubSpot Video

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[HubSpot Video] How-to-use HubSpot Video in Services

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new video features in Service Hub. 

HubSpot Video

 

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[HubSpot Video] How-to-use HubSpot Video in Marketing

What is it?
HubSpot Video is a series of new video features woven throughout the HubSpot platform. This video dives deep into the new marketing video features. 

HubSpot Video

HubSpot Video is available exclusively in pro and enterprise versions of the Sales, Marketing, and Service Hubs. This means you'll need marketing pro or enterprise to use these new features. 

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[Now Live] HubSpot CMS

What is it?
HubSpot CMS, the only CMS that combines the power of CRM and CMS into one integrated platform is now available, and can be purchased as a standalone product, or with any Hub at any tier.

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[Now Live] Advanced Website Audiences

What is it?
Last month, we let you get more granular with website audiences in the ads add-on by adding the ability to create audiences based on URL rules. Now, we've expanded on this feature in several different ways so you can get more granular with your targeting.

First, you can now target your ads based on interactions with specific content, such as a blog post. You can also create a website audience within a flexible time period to customize your targeting based on how recent a website interaction was. Finally, you can now combine multiple rules using ‘OR’ logic. All of these audiences can be created simultaneously across all advertising accounts and networks you have connected to HubSpot.

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[Now Live] Service Hub, Feedback: Flexibility & Customization Updates

What is it?
A number of feedback updates that make the product more flexible and customizable.

  • The ability to trigger surveys on deal, ticket, and company properties, not just contact properties.
  • Enhanced customization across surveys. You can now fully customize the from name, from address, subject line, and greeting across your surveys.
  • Ability to send one-off customer loyalty (NPS) surveys
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[Now Live] Collected Forms Property Mapping

What is it?

Collected forms are now better able to match properties from collected forms to properties within HubSpot.

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[Now Live] Deal-based and Ticket-based Workflows

What is it?
Workflows that enroll deals and tickets, allowing you to set properties, create tasks, and send email based on those deals and tickets.

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[HubSpot Connect] - Fomo Integration

What does this integration partner do?
Fomo is a product that enables you to show customer interactions - purchases, opt-ins, and more - with one line of code.

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[Heads Up] Workflows Speed Improvements

What is it?
HubSpot has increased the throughput of contacts that can go through workflows by 10X.

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[In Beta] A New Place to Save and Manage Your Reports in HubSpot

What is it?
A new place to save and manage your custom reports across HubSpot, without saving them to a dashboard.

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[Now Live] A Single Page for Notification Preferences

What is it?
Now live is the ability to manage all of your notification preferences on a single page.

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[HubSpot Connect] - Opensense Integration

What does this integration partner do?
Opensense is a product that enables you to target the content in your email signature based on contact properties in your HubSpot CRM.

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[Heads Up] We’re Removing the Public Contact Record From Form Submission Notification Emails

 What is it?
On September 17, form submission notification emails will no longer include a link to a public contact record. Recipients will now need to be a HubSpot user in order to view the contact record from these emails.

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[Now Live] Unlimited Parent-Child Relationships

What is it?
Now live is the ability for a company in your HubSpot CRM to be associated with a child company and a parent company.

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[HubSpot Connect] - Oktopost Integration

What does this integration partner do?
Oktopost is a social media management and employee advocacy platform for B2B companies that aims to build meaningful conversations with leads through highly-personalized marketing campaigns.

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[Now Live] Custom Availability for Meetings

What is it?
The latest update brings more flexibility to the meeting booking experience. Now, you have the option to set a custom date range for when meetings can be booked.

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[Now Live] Import, Deduplicate, and Search Objects Using Object ID

What is it?
Now live is the ability to import,deduplicate, and search your contacts, companies, deals, and tickets using an Object ID.

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[In Beta] Visually Refreshed Content Strategy Topics

What is it?
A new user interface for topics within content strategy that lists your content in a table view.

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[Now Live] Create New or Customize Pre-Built Ticket Reports

What is it?
All Service Hub Professional users can now create custom tickets reports. They can also customize their tickets reports on their service dashboard, as well as the ticket reports in the report library.

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[HubSpot Connect] - Conversica Integration

What does this integration partner do?
Conversica provides an AI-based sales assistant that engages new prospects in order to increase sales and marketing efficiency.

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[Now Live] Topic Discovery in Content Strategy

What is it?

The content strategy tool now includes a topic discovery step in the topic creation process.

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[Now Live] Deal Personalization Tokens in Templates and Snippets

What is it?
Now live is the ability to use deal personalization tokens in email templates and snippets.

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[Now Live] We’ve Changed How we Calculate Average Time on Page

What is it?
We’ve changed how we calculate the average time on page metric within HubSpot.

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[Sunset] Persona Tagging in Workflows

What is it?
We’re removing the setting that lets you tag a workflow with a persona and filter by personas on the Workflows home page. This feature will no longer be available in Workflows come August 9th, 2018.

Note: We are not removing the ability to set the Persona property via Workflows.   

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[Now Live] Conversations

What is it?

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[HubSpot Connect] - Zoho Reports Integration

What does this integration partner do?
Zoho is a suite that offers product bundles to solve for CRM, workplace, finance, and IT management.

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[Now Live] URL Based Audiences in the Ads Add-on

What is it?
Within the ads tool in HubSpot, you can now create website traffic audiences based on traffic to specific URLs, or sections of your website based on URL structure, not just your entire site’s traffic.

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[Now Live] Google Ads Audiences in HubSpot

What is it?
All users of the Ads add-on can now create and use Google Audiences within HubSpot. Users can create both website-based (a.k.a., RLSAs / “Remarketing Lists for Search Advertising”) and list-based (a.k.a., “customer match”) audiences.

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[Now Live] 5 Updates to Import You Don’t Want to Miss

What’s New?

No one likes manual data entry - so it’s important that your import process runs as smoothly and efficiently as possible. The new HubSpot import UI does just that.

Now live are some early changes on our way to greatly enhancing the HubSpot import tool. This post breaks down the changes and why we’ve made them.

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[Heads Up] We’re Sunsetting the Ability to Subscribe to Follow-up Blog Comments

As of Wednesday, August 1st, Hubspot’s blog tool will no longer support the ability for visiting commenters to subscribe to follow up comments. This functionality currently lives as a form field on blog comment forms, where commenters can opt to receive email notifications when another visitor comments on the same blog post.

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[Now Live] A redirect button for your lead flows

What is it?
From the ‘Thank you’ step of the lead flow wizard, you can now add a redirect button onto any lead flow.

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[HubSpot Connect] - CData Integration

What does this integration partner do?
CData is a product that enables a seamless integration between your HubSpot data and popular business intelligence, reporting, and ETL tools.

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[New Video] July HubSpot Updates in Less Time Than a Coffee Break

July was a busy month for HubSpot product updates. In this video, we'll give you a personal tour of all the best.

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[Now Live] Specify a Ticket Pipeline for Customer Support Surveys

What is it?
Now live is the ability to specify a ticket pipeline for customer support surveys.

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[HubSpot Connect] - G-Accon Integration

What does this integration partner do?
G-Accon is a product that enables you to easily pull your HubSpot data into Google Sheets to view live data, automate reports, import data, and refresh with one click.

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