Product Updates > Featured Updates

[Now Live] Service Hub: Customer Experience Surveys

What is it?
Customer experience surveys are now live inside of Feedback, a tool inside of Service Hub. Customer experience surveys are transactional surveys that help teams understand the satisfaction of their customers at a particular moment in time.

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[HubSpot Connect] - Intercom Integration

What does this integration partner do?

Intercom offers a suite of messaging-first products. This includes a web and in-app chat feature (Messages), a shared team inbox (Inbox), and a knowledge base solution (Articles).

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[Now Live] The New Marketing Hub Starter

What is it?

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[Now Live] Make Customer Feedback More Actionable with Customizable Thank You Messages

What is it?
Now live is the ability to customize thank you messages to customers based on the rating they give you in a survey.

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[Now Live] Manage Your Social Media through the Social Calendar

Within social publishing, you can now manage your social media schedule through a drag and drop calendar.

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[HubSpot Connect] - CircleLoop Integration

What does this integration partner do?
CircleLoop is a product that enables you to send, receive, record, and track outgoing and incoming calls directly within your HubSpot CRM.

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[HubSpot Connect] - GetSiteControl Integration

What does this integration partner do?
GetSiteControl is a product that enables you to create custom contact forms, online surveys and opt-in forms connected directly to your HubSpot CRM.

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[Now Live] Support for Multiple Users & Multiple Facebook Ads Accounts within the Ads Add-on

 

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[Now Live] Tickets Personalization Tokens in Templates and Snippets

What is it?
Now live is the ability to use ticket personalization tokens in email templates and snippets.

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[HubSpot Connect] - Retreaver Integration

What does this integration partner do?
Retreaver provides inbound call tracking, routing, and analytics capabilities for your HubSpot CRM.

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[New Video] June HubSpot Updates in Less Time Than a Coffee Break

June was a busy month for HubSpot product updates. In this video, we'll give you a personal tour of all the best.

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[HubSpot Connect] - LeadDyno Integration

What does this integration partner do?
LeadDyno is a product that enables you to recruit marketing affiliates and leads - then import their contacts into your HubSpot CRM.

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[HubSpot Connect] - Visible Integration

What does this integration partner do?
Visible is a product that enables you to gather and visualize your HubSpot data alongside other data sources in reports for quick and comprehensive data insights.

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[HubSpot Connect] - Typeform Integration

What does this integration partner do?
Typeform is a product that enables you to create mobile-ready quizzes, contact forms, and signup forms that automatically sync with your HubSpot CRM.

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[Now Live] Restore Deleted Contacts, Companies, and Deals with Recycle Bin in HubSpot CRM

What is it?
Now live is the ability to restore deleted contacts, companies, and deals from a recycle bin in your HubSpot CRM within 90 days of the original deletion.

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[Now Live] Competitor Streams, Powered by Rival IQ

Marketing Hub Enterprise customers now can track their competitors in social using a new integration with Rival IQ. This integration gives marketers insight into what top competitors are up-to on social, and the engagement within their social presence.

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[HubSpot Connect] - Elixir Integration

What does this integration partner do?
Elixir is a product that enables you to visualize the locations of your HubSpot CRM contacts using Google Maps.

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[Now Live] Lead Ad Automation

When creating or editing a Facebook lead ad within HubSpot, you’ll now have access to a number of new options. When creating a new lead ad, you’ll proceed through a wizard which includes a guided setup flow, and most importantly, the ability to automate follow up tasks for the leads that submit on your lead ads. You can also access these automation options by editing an existing lead ad.

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[HubSpot Connect] - SEMrush Integration

What does this integration partner do?
SEMrush is a product that enables you to perform competitive intelligence for online marketing using your HubSpot data.

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[HubSpot Connect] - Skyvia Integration

What does this integration partner do?
Skyvia is a product that enables you to integrate, backup and manage HubSpot data without any need for coding.

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[HubSpot Connect] - Slack Integration

What does this integration partner do?
Slack is a digital workplace that connects you to the people and tools you work with everyday. Tools like HubSpot.

Sales is all about building relationships, but it can be difficult to form those relationships when a rep has to spend precious time completing menial tasks. In fact, a recent report from HubSpot Research found that reps spend up to a quarter of their day on tasks like writing emails and data entry. Software should exist to help minimize that time spent, not create extra steps. HubSpot's Slack integration aims to do just that.

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[Now Live] A Shareable Link for your Forms

Forms now includes the option to create a shareable link. Users will now have the option to use the form in a HubSpot forms module, embed the form on an external site, or share the form through this shareable link.

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[Now Live] Forced Required Fields When Creating a Contact in for Gmail and Outlook

What is it?
Now live is the ability for your HubSpot admin to set forced required fields for creating a new contact on the HubSpot sidebar in Gmail and Outlook.

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[HubSpot Connect] - Jira by Atlassian Integration

Now live is a new integration between HubSpot and Jira

What does this integration partner do? 
The Jira cloud suite offers both Jira Service Desk, a customer support solution, and Jira Software development, an agile product development tool. Both of these product now integrate with HubSpot.

Connect Jira to HubSpot now. 

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[Now Live] Visual Refresh of the Lists Tool and Activity Filters

What is it?
The Lists tool has been visually refreshed, and also includes the ability to segment contact lists based on meetings, live chats, tasks, notes, one-to-one emails, and phone calls.

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[New Video] May HubSpot Updates in Less Time Than a Coffee Break - Special Edition

May brought along an explosion of product updates from HubSpot - including a brand new product line. In this video, we'll walk you through a quick roundup of the most exciting HubSpot product updates so far this year.

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[In Beta] Site Search

Site search is the find-anything solution to engage with and provide helpful content to your site visitors. Site search will index all your HubSpot hosted content directly on your domain as soon as you press publish.

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[Now Live] HubSpot Service Hub

Now live in HubSpot is Service Hub - a new product line from HubSpot 100% focused on a better customer experience.

Learn more about Service Hub.

Today, people are more skeptical and less trusting. They are less likely to care about your sales and marketing message and more likely to care what other customers think. Read more about this change here.

With the addition of Service Hub, HubSpot now offers a full front office solution. Customers will have one view of the customer across sales, marketing, and service and have everything they need to go from funnel to flywheel.

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[Now Live] A Roundup of the New HubSpot APIs

Today, we are releasing a number of new or updated APIs.

  1. Analytics API
  2. Ecommerce Bridge API
  3. Line Item API
  4. CRM Object Properties API
  5. Tickets API
  6. Products API
  7. Associations API
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[Now Live] A/B Test Web Pages

UPDATE: This feature is now live to all Marketing Hub Professional and Enterprise users on the CMS.

Just like emails, CTAs, and landing pages, you can now run A/B tests on web pages.

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[Now Live] The New HubSpot-Salesforce Connector

UPDATE: 8/6 - The new package is now available for all Salesforce integrated portals. For answers to a number of frequently asked questions, feel free to refer to this knowledge doc.

Starting today, you will have a banner notification on the Salesforce settings screen that will allow you to upgrade your package.  This will require an update to the package in Salesforce. We strongly recommend that you update your package as soon as possible. If you do not update on August 6th, data will still sync between both systems. The only data that will no longer be syncing is the HubSpot Intelligence object.

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[Now Live] HubSpot for Shopify (Ecomm Integration)

The HubSpot-built Shopify integration is now live and available for all users to connect. 

This integration is free for users with HubSpot and Shopify. The integration was built supercharge growth for ecommerce businesses using Shopify. Marketing customers who have access to email and workflows will get advanced functionality. However, the integration does work for all instances of HubSpot and just syncing data and contacts from Shopify to the HubSpot free CRM helps create a unified view of your business. 

Connect Shopify Now

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[Now Live] Meetings Module now in the Marketplace

What is it?
The latest module to be added to the Marketplace is a meetings module, which will allow site visitors to quickly and easily book meetings with your sales team directly from your website.

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[HubSpot Connect] - Workplace by Facebook Integration

What does this integration partner do?
Workplace by Facebook is a space for teams to share ideas, brainstorm and achieve more together. More than just a collaboration tool, Workplace connects organizations of every size to familiar features like chat and groups, as well as integrates with the business tools people use every day to get work done.

Sales reps are busy. With the HubSpot integration for Workplace, reps don’t have to waste precious time switching between platforms. All of the information they need is delivered where they are, when they need it.

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[Headsup] Unified “Do-No-Harm” Tracking Across All Ads in HubSpot

HubSpot will now use the same tracking parameters across all ad networks we support. For AdWords, we will also merge our parameters with any existing parameters in your account or campaign-level tracking templates. For Facebook, we will (continue to) merge our parameters with any existing parameters at the ad level.

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[Heads Up] We’re Changing the Name of the HubSpot Owner Property

We’re changing the name of the HubSpot Owner property to reflect the type of record the user actually owns. For example, HubSpot Owner on your HubSpot contacts will become “Contact Owner,” “HubSpot Owner” on companies will become “Company Owner,” and so on.

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[Heads Up] What to Expect with HubSpot and the Upcoming Gmail UI Changes

What is it?
As you receive the new Gmail UI, you will also see some small but helpful changes to the HubSpot Google Chrome extension.

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[In Beta] Bulk Upload Facebook & LinkedIn Posts

You can now bulk upload Facebook and LinkedIn posts in the social publishing tool, similarly to how you’ve been able to bulk upload Tweets in the past. Posts made in bulk will also now pull images from links into the post preview, so you can see exactly how your Tweets, Facebook and LinkedIn posts will look when they go live.

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[Now Live] Monitor and Respond to Instagram Comments within the Social Monitoring Tool

What is it?
Within the social monitoring tool, you now have the ability to monitor, and reply to comments on your Instagram posts.

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[Now Live] New Metrics available on Blog Post, Landing Page, and Website Page Detail Pages

What is it?
Blog post, landing page, and website page details screens now include metrics from the analytics pipeline. These metrics include bounce rate, exit rate, entrances, and average time on the page.

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[Now Live] Set a Featured Image for Web and Landing Pages

What is it?
Users can now set a featured image for their website and landing pages, similar to how they set a featured image for a blog post.

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[HubSpot Connect] - Toky Integration

What does this integration partner do?
Toky is a product that enables you to receive, record, and track incoming and outgoing calls and text messages directly within your HubSpot CRM.

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[HubSpot Connect] - OrgChartHub Integration

What does this integration partner do?
OrgChartHub is a product that enables you to build and store customer organization charts within your HubSpot CRM.

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[Now Live] Easily Call Companies with HubSpot CRM

What is it?
Now live is the ability to call companies from your HubSpot CRM.

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[Now Live] Floating Notifications

What is it?
In HubSpot, you’ll now see a floating notification in real time at the top right of your screen when one of your teammates mentions you in an activity on a HubSpot CRM record.

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[HubSpot Connect] - Rambl Integration

What does this integration partner do?
Rambl is a product that enables you to make calls and easily track results using the contact records from your HubSpot CRM.

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[Now Live] Insight into “Not Sent” Sales and Marketing Emails

What is it?
Live for both Sales and Marketing emails, “Not Sent” notices on a HubSpot CRM contact timeline now include a specific reason for the failure to send.

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[Now Live] View Two Metrics at the Same Time with the 'Combination' Report Visualization in Sources and Pages

What is it?
You can now view multiple metrics (including conversion rates!) at the same time in the sources and pages reports.

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[HubSpot Connect] - Socedo Integration

What does this integration partner do?
Socedo is a product that enables you to strategically generate leads on Twitter and automatically sync new corporate leads with your HubSpot CRM.

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[Now Live] Native Forms Tool now part of HubSpot CRM Free

What is it?
HubSpot’s native forms tool is now available in HubSpot CRM Free.

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