HubSpot Leads Marketing Automation Software Industry in Customer Satisfaction for the Second Time in a Row

by Katie Burke


Dec 19, 2013 10:30:00 AM

Cambridge, MA: Today, G2 Crowd, a leading source of business software reviews, released the Winter 2013 edition of its Grid for Marketing Automation. HubSpot was rated #1 in customer satisfaction for the second consecutive time, beating out Salesforce Pardot, Marketo, Oracle Eloqua, Salesforce ExactTarget Marketing Cloud, and other marketing software based on over 270 reviews from actual users.

Mike Volpe, HubSpot’s CMO, said of the announcement: "We are honored and humbled that customers rated us #1 in satisfaction in this report and plan to spend 2014 focused on empowering our 10,000 customers to transform their marketing to be more inbound, lovable, and effective."

Below are some highlights of the report from real HubSpot customers:

From NEC Unified Solutions: “HubSpot provides a great marketing automation platform that allows me to focus on delivering measurable value as a marketer. The all-in-one aspect gives me the necessary tools and analytics to manage inbound efforts from one dashboard. Quick and easy integration into provides the sales team useful info on leads.”

From Jaxzen Marketing Strategies: “The best thing is how FAST it all is. With the whole system integrated, I can follow a simple process for getting everything I need put together in about a quarter of the time it would take me to do it piecemeal.”

From erecruit: “HubSpot is a great product and company. I have experience using many marketing tools for previous companies both large and small and HubSpot is by far the best - from the breadth of functionality (everything from SEO, social media, marketing automation, CTAs, etc.), to the ease of use (impressive UI), and to the amazing training and support. And I think the price is right. You get more than 100 different tools at the same cost as some email marketing-only solutions.”

Read the full contents of the report here or request a HubSpot trial yourself here

Written by Katie Burke

Katie Burke is the Chief People Officer at HubSpot. She is mildly obsessed with all things marketing, any show on Bravo, Starbucks, and culture and management trends.

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