Add live chat to your website to interact with customers, meet their expectations, and resolve their issues in real time. Using the conversations inbox, your whole team will be able to manage customer communications at scale through a universal, collaborative, inbox that aggregates customer chats, emails, and more.
Log complex customer issues as tickets that can be assigned to different members of your team, organized, prioritized, and tracked in a central location — so you can be sure no customer slips through the cracks.
And because the conversations inbox and tickets are built right in to HubSpot’s free CRM, contextual information about the customers you’re helping is right at your fingertips. Use information about a customer’s history, product details, service issues, and more to help you guide conversations and provide the best support possible.
FEATURES THAT MAKE THIS POSSIBLE