Add live chat to your website to interact with customers, meet their expectations, and resolve their issues in real time. Using the conversations inbox, your whole team will be able to manage customer communications at scale through a universal, collaborative, inbox that aggregates customer chats, emails, and more.
And because the free HubSpot CRM is fully integrated with your conversations inbox, contextual information about the customers you’re chatting with is right at your fingertips. Use information about a customer’s history, product details, service issues, and more to help you guide the conversation and provide the best support possible.
Log complex customer issues as tickets that can be assigned to different members of your team, organized, prioritized, and tracked in a central location — so you can be sure no customer slips through the cracks.
FEATURES THAT MAKE THIS POSSIBLE