Software That Turns Customers Into Promoters and Service Into Growth

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

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Connect with customers on their terms, and grow through their success.

Get started with Service Hub to build a modern customer support system.

Get started

Or call us at 888-893-7922 to get your questions answered right now.

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The Hard Truth About Your Customers

In the last few years, we’ve seen a massive shift in the relationship between businesses and customers. Your customers have more control, more options, and higher expectations.

Today, customers don’t tolerate scripts, queues, or robotic repetition. They demand conversational, contextual, human interactions.

We all love and value our customers, but the way we’ve been trying to help them no longer works.

Get the Facts

60%

of consumers have stopped doing business with a brand due to a poor customer service experience.

Microsoft State of Global Customer Service Report, 2016
Did You Know?

B2B customers with high customer engagement scores achieve

50%

higher revenue/sales.

Gallup's Guide to Customer Centricity Report, 2016

Customer service isn’t a sunk cost.
It’s an opportunity.

Today, happy customers are the secret to growing your business.

They buy more, stay with you longer, refer their friends, and tell the world they love you.

To make this a reality, you need to take a proactive approach to helping your customers — and software that not only makes it possible, but also easy.

Build a Modern Customer Service System With HubSpot

Service Hub gives you modern customer service tools to adapt to today’s empowered customers. Now you can understand their needs, improve their experience, and ultimately exceed their expectations. Here’s how you’ll turn customers into promoters …

HubSpot’s sales, marketing, customer service, and CRM tools are powerful alone — but they’re even better together.

  • #

    Focus on generating leads, increasing revenue, and exceeding your customers’ expectations, all with one stack of tools.

    Say goodbye to scattered solutions, and unite all your teams around a single suite of software that integrates everyone's tools, data, and processes.

    You’ll eliminate wasted time and effort so you can easily increase traffic, convert more leads, win more customers, and turn them into promoters that grow your business.

  • The HubSpot Growth Platform includes
    • Free HubSpot CRM

      Everything you need to organize, track, and nurture your relationships with leads and customers. Yes, it's 100% free. Forever.

    • Marketing Hub

      Grow traffic and convert more visitors with tools like landing pages, automation, analytics, and so much more.

    • Sales Hub

      Time-saving tools that help you get deeper insights into your prospects, automate the tasks you hate, and close more deals faster.

    • Service Hub
      New

      Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

  • Get started with free tools, or get more with our premium software.
    Learn more

Start building a modern customer service system.

Connect with customers on their own terms, improve customer satisfaction, and grow your business faster.

Customer Service Software That Turns Customers Into Promoters

Conversations

Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team.

Tickets

Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.

Feedback

Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience.

Automation & Routing

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

Knowledge Base

Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.

Team Email

Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard.

Live Chat

Engage in contextual, personalized customer service conversations with your customers in real time on your website.

Conversational Bots

Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.

Reporting

Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.

Goals (Coming Soon!)

Report on metrics related to a specific customer goal, like ticket response time. Use goals to easily track and meet customer service level agreements (SLAs).

Health Scoring (Coming Soon!)

Assign a health score to individual customers based on the risk associated with retaining each customer. Base your scoring on a custom set of positive or negative criteria specific to your business.

Free to start. Affordable as you grow.

Tools that continue to support you as you continue to support your customers.

HubSpot Logo

$0

/month

Start connecting with and supporting your customers — for free.

  • Ticketing
  • Team email
  • Live chat
  • Email templates
  • Calling
  • Email and chat to ticket
  • Ticket creation bots
  • Meeting scheduling
  • Reporting
HubSpot Logo

$400

/month

Complete customer service software to help you turn customers into promoters

  • Premium versions of all free tools, plus ...
  • Customer service automation
  • Knowledge base
  • Customer feedback
  • Health scoring (Coming Soon!)
  • Multiple ticket pipelines
  • Video creation
  • Custom support from fields
  • Goals (Coming Soon!)
  • Over 10 additional features
For more detailed information on product packaging and the limits that apply, please see our Product and Services Catalog here. Price shown in USD and subject to applicable tax.
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Service Hub is exactly what we’ve been looking for. When you add value for customers, you simultaneously grow your own business. Your customer succeeds, and so do you.

Grow your business through happier, more successful customers.

Get started with HubSpot’s customer service software today to connect with customers on their own terms, and grow through their success.

Or call us at 855-824-1232 to get your questions answered right now.