It’s a simple question we've all been asked (many times). At age five, movie star or superhero seemed like easy, attainable choices. But when it actually comes time to start a career, the question suddenly becomes a lot more complicated.
There are a number of different routes you can take in every industry, no matter what you studied or are passionate about. And the tech industry is no exception. There are endless opportunities for people who are passionate about sales, working with customers, marketing, design, coding, and more. So how do you know which role is the best fit for you? At the end of the day, the best jobs are the ones that make you excited to come to work everyday, the ones that challenge you and help you grow.
That’s why, before you start applying for jobs, it’s a good idea to take some time to learn more about yourself as a person, your strengths and weaknesses and where your interests lie. Do you enjoy creative problem solving? Are you comfortable with rejection? Are you innately competitive or curious? These are the questions you’ll need to answer over a cup of tea or coffee.
At HubSpot, we’re always hiring for entry-level positions in sales and services. And our world-class recruiting team spends quality time with candidates determining the best fit for them. Across HubSpot, there are a few key characteristics we recruit for, including potential for growth, coachability and people with HEART (the acronym found in our Culture Code that stands for Humble, Empathetic, Adaptable, Remarkable, Transparent).
To help demystify what opportunities you have to get started in tech, we’re sharing insight into three entry-level positions that each help our customers grow better using HubSpot. Take the quiz below, or scroll down to learn more about each of the roles to determine the best fit for you.
Also known as a BDR or Sales Development Representative, this role is all about starting the sales process and introducing potential customers to HubSpot. Some sales teams are trained to rattle off the same sales pitch of how amazing their product is, which can often come off too robotic and inauthentic. At HubSpot, we want BDR’s to be themselves. You’ll spend a lot of time on the phone because in order to understand if our software can help a business grow, you have to get to know the potential new customer, their challenges and their successes. It’s all about asking questions and actively listening to their responses to build a relationship of trust.
As a BDR, you’ll learn the fundamentals of selling software, and will have a monthly quota attainment. The opportunity to work alongside senior account executives (also known as sales reps) combined with sales-specific training will help set you up to hopefully grow into an account executive role. Learn more about what BDR’s at HubSpot are all about here.
You should apply for a BDR role if:
You’re naturally competitive
You want to be customer-facing
You’re motivated by clear targets or metrics
You’re looking for a long-term career in sales and have had previous relevant experience, such as fundraising, leading student organizations, etc.
You want world-class training and mentorship to help accelerate your sales career
As an Inbound Success Coach (also known as a ISC), you’ll experience the best of both worlds: customer success and sales. Your day-to-day will never look alike - one day you could find yourself on the phone navigating customer and sales inquiries, and the other you could be running webinars to help onboard users to our software.
As an ISC, you work with a variety of different teams within HubSpot - from learning and development to support to product and engineering - in order to best solve for potential customers. In addition to learning the ins and out of our product and how it provides value for a variety of customers and scenarios, you’ll have training and professional development courses at your fingertips as part of our Learn@HubSpot online platform.
You should apply for an ISC role if:
You’re naturally curious and adaptable
You want to be customer-facing
You love asking questions and helping people solve problems
You think you’d enjoy a long-term career in sales, but you haven’t had experience in sales and would like to give it a shot
You want world-class training and mentorship to help accelerate your career in, most typically, the sales or services organizations
Check out this video to learn more about what it means to be an Inbound Success Coach at HubSpot.
If you’re new to the world of tech, but have a passion for creative problem solving, you may want to consider a customer-facing support specialist position. Customer support gets a bad rap, we know, but support at HubSpot is different. This role allows you to develop deep knowledge of the HubSpot software while partnering with our amazing customers. You’ll learn to adapt to customer needs and deliver a human and consultative support experience. Like different modes of communication? We support our customers by phone, email and chat and tap into our creative problem solving skills to provide solutions that work best for our customers.
Hear from a Support Specialist in our Singapore office about what makes the day to day of this role so rewarding and some kind words from our customers about our support team.
You should apply to a Support role if:
You want to be customer-facing
You enjoy creative problem solving
You are self-motivated and a curious learner
You enjoy helping others succeed and building relationships
You adapt quickly to changing priorities and manage time, multiple tasks and deadlines effectively
You want to develop technical skills (HTML, CSS, APIs, and more)
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if any of these roles would make you excited to come into work every day.
Originally published May 23, 2019 8:00:00 AM, updated January 27 2021