Customer success at HubSpot isn't about call centers. It's about taking a human approach to solving for our customers. If you're looking to impact a customer's journey while growing your own career, read on.See open positions in Customer Success
Our core beliefs help us align globally, work as a team, and power HubSpot, and our customers, to grow. Here are the ones we hold near and dear to our hearts.
Before every decision, we ask ourselves "how does this impact our customers?" If it doesn't make their lives easier, we go back to the drawing board. Read our Customer Code to learn more.
Everyone has a different path to working in Customer Success at HubSpot. We respect those paths and learn from each other's different perspectives and ideas.
We're here to help you be the best that you can be. From an Emerging Leaders program, to skills development and training, you're constantly learning and growing in your career.
We know that customer success and support can get a bad rap. That's why we take a human approach to problem-solving and are thoughtful about personalization.
Customer-facing work is a big responsibility, that's why we celebrate each other often with company-wide recognitions, team outings, and more.
We've learned a lot from other companies — about everything from building great support teams to how customers want to interact today. We try to pay it forward by sharing our work and insights, too.