Customer Success Careers

Customer success at HubSpot isn't about call centers. It's about taking a human approach to solving for our customers. If you're looking to impact a customer's journey while growing your own career, read on.

See open positions in Customer Success

Reinventing customer experience.

Our team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalized strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.

How we work.

Our core beliefs help us align globally, work as a team, and power HubSpot, and our customers, to grow. Here are the ones we hold near and dear to our hearts.

Customers Come First

Before every decision, we ask ourselves "how does this impact our customers?" If it doesn't make their lives easier, we go back to the drawing board. Read our Customer Code to learn more.

Inclusive Teams Win

Everyone has a different path to working in Customer Success at HubSpot. We respect those paths and learn from each other's different perspectives and ideas.

Always Be Learning

We're here to help you be the best that you can be. From an Emerging Leaders program, to skills development and training, you're constantly learning and growing in your career.

For Humans, By Humans

We know that customer success and support can get a bad rap. That's why we take a human approach to problem-solving and are thoughtful about personalization.

Great Work Should Be Celebrated

Customer-facing work is a big responsibility, that's why we celebrate each other often with company-wide recognitions, team outings, and more.

Meet the team.

  • Hear from Fernanda

    Customer Success Manager

  • Hear from Seán

    Senior Customer Success Manager

  • Hear from Clara

    Team Lead, Customer Support

  • Hear from Steven

    Customer Success Manager

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Learn with us.

We've learned a lot from other companies — about everything from building great support teams to how customers want to interact today. We try to pay it forward by sharing our work and insights, too.

Wait, there's more!

How does career growth work in Customer Success? What does the team do for fun? Get answers to these questions and more by following our content on HubSpot Life.

Follow HubSpot Life on Twitter, Instagram, and Facebook.

We'd love to get to know you.

Browse our open positions, find a job you love, tell imposter syndrome to take the day off, and apply.

See open positions in Customer Success