Reviews on the Solutions Directory should be from a service provider's clients. A client is defined as someone who has paid for a service from the business. If you're ever questioning whether a company is a client or not, it's probably not a client.
The following groups are not considered clients and should not leave reviews on the directory. Reviews from these groups will be deleted:
1. Reviews from a service provider's own employees
We do not allow employees to leave reviews for their own company. This applies to freelancers or any other type of contracted worker that is affiliated with the business.
2. Reviews from event attendees
If a partner leads a HubSpot User Group (HUG) or another type of event, those attendees should not leave reviews for the service provider on the directory. Reviews are meant to provide feedback on an provider's ability to deliver ongoing marketing or sales services. Event feedback left by event attendees is not helpful when someone is looking to hire a provider for a service.
3. Reviews from other partners
Reviews from other partners are only allowed if the partner calls out their affiliation and if there was some kind of work exchanged between partners that included a signed contract.
4. Reviews from HubSpot employees
Reviews are meant to provide feedback on a service provider's ability to deliver ongoing services. Reviews left by HubSpot employees are not helpful when someone is looking to hire a business for a service.
If a profile receives a negative review, please consult the TOU and Guideline linked above. We will only remove a review if it violates these terms. If you think the client is misleading visitors of the directory with their review, please try to reconcile the situation directly with the client first. Please document that communication for future reference.
If you would like to dispute a review, please send the above-referenced communication along with the reviewer name and company to email@example.com. Our team will look into the review and determine if it warrants removal. At this moment, we do not have an SLA for how long this process takes.
Start by navigating to the profile page. Scroll down and click the “Leave a review" button.
Once LinkedIn is authorized, you'll be taken to another pop-up to leave a review.
A pop-up will show up asking to authorize with LinkedIn. We use LinkedIn to help verify that there has been a business relationship between the provider and client. LinkedIn also helps add transparency to reviews.
When the review is ready, click submit and the review will appear. You may need to refresh the page to see the review. There is a small delay between clicking on the submit button and when the review appears.
What if you don't use LinkedIn?
We require LinkedIn authentication at the moment. It helps us reduce spam submissions and verify a business relationship between both parties.
We're exploring additional authentication methods that would work for regions where LinkedIn is not as popular or to accommodate those who don’t want to use LinkedIn. Right now, LinkedIn provides us the best method for adding in a scalable layer of qualification to the review process.
Whether you want to delight a happy customer or handle a client with a negative review, you now have the tools to respond in a timely and strategic way.
You can respond to any review on your profile by following the steps in this knowledge base article.