HubSpot Customer Reviews

We're a customer-first company, so we take their word above all others. We're grateful to our customers whose votes have garnered awards for the HubSpot platform on Gartner Peer Insights, G2, TrustRadius & more.

Customer’s Choice for CRM Lead Management on Gartner Peer Insights
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Customer’s Choice for CRM Lead Management on Gartner Peer Insights

HubSpot CRM

Voted Best CRM Lead Management Software in 2021 by HubSpot customers.

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Ranked #3 in 2021 Best Product for Marketers category on G2

Marketing Hub

Voted #3 in 2021 Best Products for Marketing by HubSpot customers.

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trustradius top rated
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Ranked #2 in Marketing Automation Software category on TrustRadius

Marketing Hub

Voted #2 in 2021 Top Rated Marketing Automation Products by HubSpot customers.

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HubSpot CRM

750,000+ customers use the HubSpot CRM weekly to power their campaigns and communications, providing the context they need to seamlessly organize, track, and nurture relationships with their leads and customers.

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Customer’s Choice for CRM Lead Management on Gartner Peer Insights

HubSpot CRM

Best CRM Lead Management Software of 2021, as reviewed by HubSpot customers.

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financesonline
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#1 in Top CRM Software Products category on FinancesOnline

HubSpot CRM

Best CRM Software of 2020, as voted by HubSpot customers.

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g2leader2021
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Ranked #2 in Customer Relationship Management software category on G2

HubSpot CRM

#2 in CRM Software category, as reviewed by HubSpot customers.

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If you are contemplating HubSpot as your CRM, stop thinking about it and do it. We were a Salesforce-heavy organization and recently made the switch to HubSpot’s Sales Hub Enterprise. It’s an out-of-the-box solution that’s easy to use and intuitive, while also offering powerful automation tools and robust reporting. With HubSpot, we can see the complete lifecycle of a customer from lead to close, and our teams can own the customizations needed to get their job done. We have had 100% user adoption and couldn’t be happier.

Marketing Hub

Tens of thousands of customers are using HubSpot Marketing Hub to connect the dots between all their marketing efforts and design a seamless customer experience.

g2leader2021
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Voted #1 in 3 Marketing Categories on G2

Marketing Hub

#1 for Small Business
#1 for Mid Market
#1 for Enterprise

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bestresultsmarketinghubenterprise
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Voted Best Result for Enterprise customers on G2

Marketing Hub

Voted Best Result for Enterprise by HubSpot customers

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trustradius top rated
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#2 in Marketing Automation on TrustRadius

Marketing Hub

Voted #2 in Marketing Automation by HubSpot customers

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Where We Rank Among Competitors on G2

We're in the Gartner Magic Quadrant!

magicquadrant
We chose HubSpot as our marketing automation system because our team was scaling quickly, and it's intuitive and easy to integrate HubSpot with our data and marketing tech stack. Using HubSpot with Netlify to run our web infrastructure is a highly performant and powerful combination.

Sales Hub

The HubSpot Sales Hub is empowering sales team with the information and tools they need to help prospects when, where, and how they need it -- so they spend less time on manual work, and more time selling.

trustradius top rated
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2021 Top Rated Email Tracking Tool on TrustRadius

Sales Hub

Voted the Top Rated Email Tracking Tool by HubSpot customers.

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bestsoftware
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#2 in Top Sales Software Products on FinancesOnline

Sales Hub

Voted #2 Sales Software Product by HubSpot customers.

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g2leader2021-1
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#1 in Sales Engagement Software on G2

Sales Hub

Voted #1 in Sales Engagement Software by HubSpot customers.

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As the global leader in online social fundraising, GoFundMe Charity helps nonprofits raise funds for important causes. Sales Hub Enterprise has allowed our team to reduce the volume of manual work in their roles, automate the onboarding experience for our new platform users, and dedicate more time to understanding the needs of the nonprofits we serve. The reporting tools are powerful, and help us make informed decisions to increasingly provide value to our nonprofits.

Service Hub

Service Hub helps you build a better customer experience, create self-service solutions, and grow through customer success. With Service Hub, agents stay organized, have happier customers, and can easily report on customers needs.

g2leader2021-1
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#1 in Customer Success on G2

Service Hub

#1 for Small Business
#1 for Mid Market
#1 for Enterprise

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softwarereviews
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#1 in Customer Service Management Data Quadrant on SoftwareReviews

Service Hub

Voted #1 in Customer Service Management in 2021

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Service Hub Is the Leader in Customer Service

servicehub
  • 1518658080088
    The move [to Service Hub] gives us the visibility we were missing and helps us distribute the work more efficiently among teams...we created [a new approach] to take the pressure off our support team. HubSpot gave us the flexibility to make these kinds of changes on the fly and navigate everything smoothly.
  • Doug Dotts
    A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
  • MMLJ-1
    Whenever somebody calls in, our tech support creates a ticket so we can track issues. If we see a lot of people having the same problem, that would be a red flag to us, and maybe we need to make an article about that.
  • Christie Pearson
    How do we do self-service and not lose that piece we are known for, personalized service? Our hypothesis is that creating self-service options gives us more time to be out riding with customers and building programs that will benefit them and make their experience great.

Over 100,000
customers in 120+ countries use HubSpot to grow better.