HubSpot Customer Reviews
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Customer’s Choice for CRM Lead Management on Gartner Peer Insights: HubSpot CRM
Voted Best CRM Lead Management Software in 2023 by HubSpot customers.
#2 Best Global Software Company on G2: All Hubs
Voted #2 in G2's 2024 Best Global Software Company by HubSpot customers.
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Marketing Hub earned Shortlist Award
Earned placement for Lead Generation, Social Media Marketings categories by HubSpot customers.
Easiest to do business with for AI Sales Assistant Enterprise on G2
#7 for Enterprise for AI Sales Assistant, as reviewed by HubSpot customers.
Top Leader in CRM category on G2: HubSpot CRM
#2 for Small Business
#2 for Mid-Market
#3 for Enterprise
Ranked #3 in Best Feature set for CRM category on TrustRadius: HubSpot CRM
#3 in Best Feature set 2023 for CRM Software category, as reviewed by HubSpot customers.
If you are contemplating HubSpot as your CRM, stop thinking about it and do it. We were a Salesforce-heavy organization and recently made the switch to HubSpot’s Sales Hub Enterprise. It’s an out-of-the-box solution that’s easy to use and intuitive, while also offering powerful automation tools and robust reporting. With HubSpot, we can see the complete lifecycle of a customer from lead to close, and our teams can own the customizations needed to get their job done. We have had 100% user adoption and couldn’t be happier.
Ranked #1 in for Best Marketing Products category on G2: Marketing Hub
Voted #1 for Best of Marketing and Digital Advertising products by HubSpot customers.
Voted #1 Best Relationship for Enterprise customers on G2: Marketing Hub
Voted #1 Best Results for Marketing Analytics, and Landing Page Builders by HubSpot customers
#1 Top Rated Award
#1 in Website Analytics for Marketing Hub by HubSpot customers
We chose HubSpot as our marketing automation system because our team was scaling quickly, and it's intuitive and easy to integrate HubSpot with our data and marketing tech stack. Using HubSpot with Netlify to run our web infrastructure is a highly performant and powerful combination.
Lauren Snell
VP of Marketing
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Named a Most Loved product on TrustRadius: Sales Hub
Voted Most Loved by HubSpot customers.
#1 in Sales Products on G2: Sales Hub
Voted #1 on G2's 2024 Best Software Sales Products for CRM by HubSpot customers.
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#1 in Sales Email Tracking category in TrustRadius: Sales Hub
#1 for Best Relationship
#1 for Best Value for Price
#1 for Best Feature Set
As the global leader in online social fundraising, GoFundMe Charity helps nonprofits raise funds for important causes. Sales Hub Enterprise has allowed our team to reduce the volume of manual work in their roles, automate the onboarding experience for our new platform users, and dedicate more time to understanding the needs of the nonprofits we serve. The reporting tools are powerful, and help us make informed decisions to increasingly provide value to our nonprofits.
Global Leader for Service Hub
Voted #1 on G2 for Digital Customer Service, and Conversational Support by HubSpot Customers
#7 in Customer Service Products on G2: Service Hub
Voted #7 on G2's 2023 Best Customer Service Products for Help Desk by HubSpot customers.
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The move [to Service Hub] gives us the visibility we were missing and helps us distribute the work more efficiently among teams...we created [a new approach] to take the pressure off our support team. HubSpot gave us the flexibility to make these kinds of changes on the fly and navigate everything smoothly.
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A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
Doug Dotts
Director or Services
Unific
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Whenever somebody calls in, our tech support creates a ticket so we can track issues. If we see a lot of people having the same problem, that would be a red flag to us, and maybe we need to make an article about that.
Michael Mashlan
Director of Marketing
MMLJ, Inc.
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How do we do self-service and not lose that piece we are known for, personalized service? Our hypothesis is that creating self-service options gives us more time to be out riding with customers and building programs that will benefit them and make their experience great.
Christie Pearson
CRM Admin Manager
Santa Cruz
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