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May Release Materials

Watch, read, or share everything that's new in HubSpot.
Product spotlight video

Product Spotlight Video

Watch Kyle Jepson demonstrate new features and functionality from May

Newsletter-Apr-18-2024-08-08-41-7042-PM

Release Notes

Read a detailed list of what's new product updates from May

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Product Updates Deck

Check out all our May 2024 updates in one place

New Features & Releases

Marketing HubMarketing Hub

@Mentions on Facebook

Manage Facebook company pages @mentions from within our Monitor Streams in Social.

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AI-Generated Replies on Social

Accelerate social media engagement, refine marketer responses, improve interactions, and foster deeper audience connections with AI-generated replies.

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Activity Feed

Visualize a chronological timeline of all changes made to a marketing campaign using the new "Activity" tab in the marketing campaigns tool.

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Associate External Web Pages to HubSpot Campaigns

Boost overall campaign effectiveness with optimized productivity and seamlessly incorporate external assets into your campaigns.

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Ad Accounts

Associate and filter your ad campaigns by HubSpot campaign which will enable you to better organize your ad assets alongside your other HubSpot tools.

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Google Consent Mode

HubSpot's Google Tag Manager and Google Analytics integrations now support Google's new Consent Mode when using the HubSpot cookie banner.

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Product Roadmap

 

Sales HubSales Hub

LinkedIn CRM Sync

Reach more prospects on LinkedIn with a deep two-way integration between HubSpot and LinkedIn that automatically logs activities and delivers insights.

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Smarter Sequences

Personalize sales outreach with sophisticated sequences using AI, A/B testing, and advanced permissions.

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Lead Management & Prospecting

Maximize speed and efficiency and manage all your leads and prospecting all in one place using added permission controls and views for advanced customization.

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Predictive Deal Score

Focus on high-impact deals with AI-powered likelihood-to-close health scores that help your reps predict if a deal will close.

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Deal Pipeline Rules

Customize pipeline permissions to match your sales process with advanced governance features that restrict deal movement and creation.

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Product Roadmap

 

Service HubService Hub

Help Desk

Scale support with a new help desk workspace that connects your tickets and conversations all in one place. 

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Customer Success Workspace

Drive proactive customer value and empower reps to manage their entire book of business in one pace, with the new customer success workspace.

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AI Chatbot

Cut support volume, increase efficiency and resolve customer queries 24/7 with a GPT-powered AI chatbot.

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Advanced Routing

Send tickets to the best agents for the job with capacity and skill-based routing.

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Enhanced Knowledge Base

Give customers the freedom to help themselves with on-brand articles in HubSpot's CMS-grade knowledge base. 

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Product Roadmap

 

ContentHub_Icon_Gradient_RGB_24pxContent Hub

Content Remix

Give your content more reach with multi-format content transformed in just a few clicks.

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Brand Voice

Use HubSpot AI to define your brand voice and deliver on-brand content across all of your channels.

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AI Blog Post Generator

Eliminate writer's block and quickly take your blog from researched to finished with AI-generated topics, targeted keywords, outlines, and draft versions.

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Product Roadmap

 

Smart CRM

Refreshed Navigation

Improve personal efficiency and discoverability when moving between portal actions from the refreshed user interface of HubSpot's in-app navigation.

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CRM Email Permissions

Reduce distraction and increase control across your CRM records with limited viewing of logged emails and emails from connected inboxes.

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Sync Properties

Further unify your customer profiles and limit data redundancies by copying a property value across associated CRM records.

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Custom Translations

Optimize adoption across all your teams and Import custom translations for properties, association labels, and object names (only for HubSpot-supported languages).

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Preview Sidebar Customization

Give admins the ability to create unique, personalized record previews by object type and by team with customized sidebar previews.

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Edit and Auto-save Properties in Record Middle Column

Edit and automatically save changes to properties in record middle column cards (i.e. property list, stage tracker, and association property list cards).

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Product Roadmap

 

OperationsHub_Icon_Gradient_RGB_24pxOperations Hub

Sales Order Object Sync

Enable seamless integration of order data with data sync to ensure data consistency between HubSpot and third-party apps.

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Report Descriptions, with Generative AI

Keep your library of custom reports organized with AI-generated report descriptions.

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Webhook Triggers in Workflows

Enable data-driven workflow initiation with webhook triggers and give users with the option to initiate workflows based on third party data.

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Gauge Visualizations in Custom Report Builder

Better understand how your business is performing with easy-to-interpret data gauge visualizations within reports.

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AI-Generated Custom Reports

Simplify reporting with AI-generated reports in HubSpot, using just a simple question.

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Anomaly Monitoring in Property Updates

Leverage AI to proactively monitor CRM properties for anomalies in their update volume. Monitor alerts and take action through the data quality command center and subscribe to notifications triggered by the anomaly alerts.

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AI Assistant in Workflows for Triggers and Actions

Improve business process and streamline automation trigger creation with HubSpot AI-built workflows.

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AI-Powered Formatting Suggestions for Locations

Make formatting easier with view and action formatting recommendations within the Formatting Issues Tool.

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Product Roadmap

 

Commerce HubCommerce Hub

Invoices

Quickly turn quotes into cash with invoices sent directly from your HubSpot CRM. Stay on top of invoices with overdue invoice tracking and management.

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Payment Links

Create simple yet powerful payment links that enable you to sell from anywhere - your website, forms, emails, and more.

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Quotes

Create and send quotes on beautifully branded templates, powered by data in your CRM.

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Subscriptions

Collect, manage, and report on recurring payments directly alongside your HubSpot CRM.

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B2B Checkout

Create an exceptional checkout experience for your customers, all on top of your HubSpot CRM.

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Flexible Payment Processing

Seamlessly and quickly collect money from your customers directly from your HubSpot CRM with your existing Stripe log-in or HubSpot payments.

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Product Roadmap

 

HubSpot AI

Product Roadmap

 

Developer Platform


New API Updates

  • Access more data within the CRM with new APIs for orders (read/write), carts (read/write), invoices (read-only), subscriptions (read-only) and payments (read-only).
  • Enable enhanced revenue forecasting accuracy and sales team performance tracking with a new DealSplits API that allows API access to listing and creating deal splits for batches of deals.
  • Create a more tailored data model for your business needs by creating and associating Custom Events with Custom Objects.

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More Ways to Customize the CRM

Build even better CRM views for your sales and service teams using new and enhanced UI components (Panels, Stepper Input, Tile, Alerts, Pop-up iFrame and CRMActionButton).

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Enhanced Export Limits

Better Developer Learning/Onboarding Resources

  • Experience a refreshed, developer-first approach to documentation that makes learning to build on HubSpot easier with updated navigation, easier access to guides and tutorials, and increased page performance.
  • Get started quickly with new sample app projects (custom logger and bidirectional property refresh) and updated SDK client libraries (Python, Ruby, NodeJS and PHP SDKs)

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Product Roadmap

 

Strategic Integrations


Slack App Integrated with Service Hub Help Desk

Connect HubSpot tickets to Slack, plus sync threaded replies from Slack with ticket comments in HubSpot, and more.

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Sync Microsoft Teams Webinar Info to HubSpot

Sync webinar registration and attendance details from Microsoft Teams webinars to HubSpot marketing events.

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New Shopify App Powered by Data Sync

Sync e-commerce data to HubSpot with two-way syncing for contacts and products, as well as one-way syncing for orders and carts.

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Manage DocuSign Envelopes and Documents from HubSpot Records

Effortlessly send and manage documents from HubSpot contact, company, or deal records.

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Public APIs for Orders and Carts

Read and write order and cart data in HubSpot.

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Two-way Activity, Ticket, and Custom Object Sync for Salesforce App

Keep Salesforce and HubSpot records up-to-date with two-way syncing for activities, tickets, and custom objects.

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Product Roadmap

 

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