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Resolve Support Tickets

User Persona Service
Use Case Readiness Established

Stop making customers wait for answers to simple questions.

Let AI resolve common inquiries instantly, 24/7.

HubSpot Video

Resolve 70% of Customer Inquiries Automatically

Customer Agent resolves common inquiries instantly by drawing from your knowledge base, help docs, and website content. Customers get answers 24/7. Your team gets back hours every week to focus on complex issues that actually need their expertise.

Start with Customer Agent to handle routine tickets around the clock. Then layer in Reply Recommendations in the Help Desk to speed up human responses and Knowledge Base Agent to keep your content current.
Learn more

Close

77%

more tickets with Customer Agent

Respond to tickets

25%

faster with Customer Agent

Have a

2.3x

higher resolution rate with Customer Agent

Our goal was for HubSpot's Customer Agent to handle 40% of all incoming support. So far this year, we've reached 41% — which represents nearly 6,000 tickets. HubSpot's Customer Agent is now handling 91% of all initiated chats, with a 75% resolution rate. It has effectively become our top-performing support representative — closing more tickets than anyone else on the team and delivering faster outcomes for customers.

PETTER ASPAS

Customer Success Manager

Sticos

sticos-1

Professional and Enterprise, All Products

Get Started With Customer Agent

Set up Customer Agent and start resolving tickets right away.

Step 1 - Create and Configure

Navigate to Service, then Customer Agent, and click "Set up your agent." Name your agent, and then choose a personality like Friendly, Professional, or Empathetic.

Step 2 - Add Content Sources

Connect your knowledge base articles, website pages, help docs, PDFs, or external URLs. Your agent learns from this content to resolve customer inquiries accurately without human intervention.

Step 3 - Test it First

Configure how your agent handles conversations: what it answers, when it books meetings, and when it hands off to a human. Add guidelines so it sounds like your brand. Then use the built-in preview to test responses without using credits. When it's working the way you need, you're ready to go live.

Step 4 - Deploy to Channels

Choose where your agent will engage customers, such as website chat, email, WhatsApp, Facebook Messenger, or voice. Your first 28 days are free, so you can test with real conversations and prove impact before spending any credits.

Step 1 - Create and Configure

Navigate to Service, then Customer Agent, and click "Set up your agent." Name your agent, and then choose a personality like Friendly, Professional, or Empathetic.

Step 2 - Add Content Sources

Connect your knowledge base articles, website pages, help docs, PDFs, or external URLs. Your agent learns from this content to resolve customer inquiries accurately without human intervention.

Step 3 - Test it First

Configure how your agent handles conversations: what it answers, when it books meetings, and when it hands off to a human. Add guidelines so it sounds like your brand. Then use the built-in preview to test responses without using credits. When it's working the way you need, you're ready to go live.

Step 4 - Deploy to Channels

Choose where your agent will engage customers, such as website chat, email, WhatsApp, Facebook Messenger, or voice. Your first 28 days are free, so you can test with real conversations and prove impact before spending any credits.

Turn it on. Watch it work.

Once Customer Agent is live, it starts resolving tickets immediately. Customers get instant answers. Complex issues get routed with full context. Your team focuses on the work that needs their expertise, not password resets.
Start setup now

What to expect:

  • Routine inquiries resolved without human intervention

  • 24/7 coverage across chat, email, and more

  • Complex issues routed with full ticket context

This is the difference between support teams drowning in tickets and teams focused on high-value work.

Go Deeper with More Breeze Tools

Once Customer Agent is resolving common tickets, add these tools to speed up complex issues and keep your knowledge base complete.
resolve_support_tickets_service_reply_recommendations

Service Hub Professional

Reply Recommendations

Drafts contextual responses for tickets, so human agents can respond faster to complex inquiries. Powered by the Customer Agent to suggest accurate replies to more complex inquiries that require human review. Use it to maintain response quality while cutting the time support agents spend writing.
knowledge_base_agent_thumbnail@2x

Service Hub Professional

Knowledge Base Agent

Spots knowledge gaps by analyzing what Customer Agent cannot answer, then drafts new articles using answers from ticket data. Use it to keep your knowledge base complete, so Customer Agent improves with every ticket you resolve.
breeze_assistant_thumbnail_2x

Free, All Products

Breeze Assistant

Provides customer context and prepares teams for customer meetings with complete customer profiles by pulling ticket history, call notes, and CRM data instantly. Use it to walk into every customer conversation informed without manually reviewing scattered records.