Zendesk offers four paid pricing tiers to help prospects find the solution best fit for their business (Essential, Team, Professional, Enterprise). One important note across all Zendesk plans is that customers will need to pay for every user - regardless of their level of access. However, Zendesk does not rely on paid add-ons to fill out their product with one notable exception: Zendesk Collaboration. This add-on requires a paid subscription to provide Zendesk access to limited-access users.
Freshdesk offers an economical solution with four paid pricing tiers for businesses with varying sizes and needs (Blossom, Garden, Estate, Forest). Freshdesk is focused on leaner and more compact solutions that may or may not be optimized for scaling - but do present favorably to a smaller and leaner customer base. However, given that a change in Zendesk pricing gave rise to this competitor, it is expected that the Freshdesk pricing plans tend to be more cost effective and value-driven than that of Zendesk.