Digital marketing is an umbrella term for all of your company's online marketing efforts.
Lots of businesses leverage digital channels such as Google search, social media, email, online advertising and their websites to connect with their current and prospective customers. Many companies focus on online (or digital) channels over offline marketing tactics because it allows them to reach their ideal target audience where they're already spending most of their time: online.
From your website itself to your online branding assets and social media channels -- digital advertising, email marketing, online brochures, and beyond -- there’s a huge spectrum of tactics and assets that fall under the umbrella of digital marketing. Yet the best digital marketers have a clear picture of how each asset or tactic supports their overarching goals.
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There are endless reasons why digital marketing makes an excellent solution for so many businesses, but if you're just getting started, here are the two that will have the biggest impact on the way you market and sell to your customers.
The internet is your gateway to people who might one day become your customers. With an online presence, you can reach far more of the right people than you can by marketing your company solely offline. And if you do it the right way, you can get in front of the people who are likely to become your customers at the right moment in their buyer’s journey.
Direct mail and cold calling are outdated tactics. We spend an increasing amount of time on the internet, and we’re constantly using our smartphones. It’s a harsh truth: most people will miss the print ad or brochure you’re trying to put in front of them because they’re too busy looking at a digital screen. Either that, or they’ve subconsciously learned to ignore anything that looks too much like an advertisement.
Another huge benefit is that digital marketing allows marketers to see accurate results in real time. If you’ve ever put an advert in a newspaper, you’ll know it's impossible to measure the impact that advert has on your business. On the other hand, with digital marketing, you can measure the ROI of pretty much any aspect of your marketing efforts using analytics software (like HubSpot).
Marketing has always been about making a connection with your target audience in the right place, at the right time. Today, they’re online, and that means digital marketing should be a primary focus for your business.
of people leave a mobile website if it isn't meeting their high standards.
of organizations think their marketing strategy is effective.
of buyers trust online reviews as much as personal recommendations.
We refer to these digital marketing channels/assets as 'owned' because once your business has created them, they’re yours. Your business has sole responsibility for when and where they appear online and how they’re distributed. For example, you’re able to control exactly what appears in your company’s Twitter feed, making it an 'owned' channel. You can decide at any time to publish a blog post on your website and you can promote your new ebook to your email database whenever you like. These are also referred to as your 'owned' channels.
Your website
Your business’s social media profiles
Email marketing
Online branding assets (logos, images, etc.)
Your blog
Online brochures
Other written content (such as ebooks and digital white papers)
Earned media is the online coverage your business gets as a result of interacting with customers, other players in your industry, or news sources. In the most simplistic terms, it’s word-of-mouth marketing. Generally speaking, your company can’t control this. If your customers leave bad reviews of your products or services online, earned media can hurt your business -- but if you have products that wow, a customer service team that’s on-the-ball, and positive media attention, your earned assets can be particularly powerful.
Media coverage of your products, services, or online content
Social media posts from others that share your content, or reference your company
Online reviews and ratings
Articles your business contributes to other sites
Digital advertising (banner, display, etc.)
Native advertising (learn more about that here)
Pay-per-click (PPC)
Boosted social media posts
Digital marketing doesn’t differentiate between push and pull marketing tactics (or what we might now refer to as ‘inbound’ and ‘outbound’ methods). In other words, digital outbound tactics aim to push a marketing message directly in front of as many people as possible online -- regardless of whether it’s relevant or welcomed. For example, the irritating, flashing banner ads you see at the top of lots of websites try to push a product or promotion onto people who aren’t necessarily ready to receive it.
On the other hand, marketers who employ digital inbound tactics use online content to attract their target customers onto their websites by focusing on being helpful to them. One of the simplest yet most powerful inbound digital marketing assets is a blog, which allows your website to capitalize on the terms your ideal customers are searching for on Google and other search engines.
Ultimately, inbound marketing is a complete methodology that uses digital marketing assets that work together to attract, convert, close, and delight customers by focusing on being helpful and adding value. Digital marketing, on the other hand, is simply an umbrella term to describe online marketing tactics of any kind, regardless of whether they’re considered inbound or outbound.
Social media channels like Twitter, Facebook and LinkedIn allow individuals, organizations, news distributors, and businesses to follow each other’s online activity, engage in virtual conversations, and share content. Digital marketers tend to use a combination of social media channels to drive traffic to their websites by promoting their content. It's also used to communicate with current and prospective customers.
Your content is what populates your website. Your blog and other pieces like ebooks and guides fall under this category, as do your graphics, interactive tools, and videos. When you create content that fits your target audience’s needs, answers their questions, and educates them on topics about which they’re confused, your content will naturally act as a magnet for highly qualified leads when they search for topics related to your business online.
Search engine optimization (SEO) is the practice of optimizing your website and its content to increase your chances of appearing in search engine results pages. The closer to the top of those pages you are, the more organic traffic your website is likely to receive, so SEO is often a top priority for digital marketers who don’t want to rely on ads. SEO and content marketing go hand in hand and an effective content marketing strategy always considers SEO.
The communication channel of choice for most businesspeople and used by the majority of internet users, email is a powerful tool you can leverage to reach members of your audience directly. Traditionally, email has gotten a bad rap for being spammy and promotional. However, by taking an inbound approach to email, you can use email to deliver helpful, personalized, and targeted content to your prospects which they'll be pleased to received.
If you’ve seen an article online marked as ‘sponsored’, you’ve seen a native ad. Businesses must pay to have their content published, but the article isn’t advertorial in nature -- it’s educational and fits the style of the website or publication it’s featured in. Native advertising can also refer to boosted social media posts on platforms like Twitter, Facebook, LinkedIn and Instagram, as well as PPC, which is ‘native’ to Google's search results.
Traditional advertising is considered an outbound tactic, but digital marketing provides marketers with data to make smarter decisions. You can use retargeting technologies to deliver ads directly to people who have visited your site before. But don't hassle them -- providing them with a piece of downloadable content relevant to your business is a smart way to continue providing value to people who you hope will become customers.
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