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Customer Experience Tools

All of HubSpot's Customer Experience tools, in one place

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Professional Services Guide to Connection in the Age of AI

Professional Services Guide to Connection in the Age of AI

Drive growth in the professional services industry by connecting with customers at scale.

Guides
Software and IT Guide to Connection in the Age of AI

Software and IT Guide to Connection in the Age of AI

Drive growth in the software or IT industry by connecting with customers at scale.

Guides
Manufacturing Guide to Connection in the Age of AI

Manufacturing Guide to Connection in the Age of AI

Drive growth in the manufacturing industry by connecting with customers at scale.

Guides
Customer Centric Operating Model (CCOM) Template

Customer Centric Operating Model (CCOM) Template

Align your GTM teams, view progress at a glance and keep on track of key organisational milestones with our free CCOM template.
A Guide to Connection in the Age of AI

A Guide to Connection in the Age of AI

With the expansion of AI it’s time to rethink how you market, sell, and support your customers. Insights and strategies in HubSpot’s new “G...
How to use WhatsApp for your business

How to use WhatsApp for your business

A free guide for Marketing, Sales & Customer Service. Learn new ways to attract, delight, and engage customers with the planet’s most popula...

Ebook
Winning over and back customers during a downturn

Winning over and back customers during a downturn

Get 25 tried and tested tips from top industry leaders.

Ebook
The Future of Marketing

The Future of Marketing

The anti-trend marketing guide for 2022 and beyond

Partner Contribution
Customer Profile Templates

Customer Profile Templates

Use these free templates to build out your customer profiles for your marketing, sales, and customer service teams.

Template
Growth Grader

Growth Grader

Spend 10 minutes answering questions about your company's growth strategy to get your grade plus a custom-built growth plan to help you impr...

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16 Timeline & Flowchart Templates

16 Timeline & Flowchart Templates

8 Free Business Timeline Template and 8 Free Business Flowchart Templates

Template
The State of Customer Service

The State of Customer Service

Discover customer service industry trends on everything from technology usage to evolving customer expectations this year.

Ebook
Customer Journey Map Template

Customer Journey Map Template

Outline your company's customer journey and experience with these 7 free customer journey map templates.

Template
The Ultimate

The Ultimate "Contact Us" Page Lookbook

Discover 42 inspiring industry examples to help you reimagine your existing contact page.

Ebook
Customer Onboarding Templates

Customer Onboarding Templates

Eight templates to lead your new customers through their first several months with your product or service

Template
Customer Referral Templates

Customer Referral Templates

45 email & social media templates to ask for referrals and spread the word about referral programs

Template
Free Review Response Templates

Free Review Response Templates

20 Prompts to Respond to Your Customer Reviews

Template
How Best In Class Companies Build Customer Loyalty

How Best In Class Companies Build Customer Loyalty

Calendly and HubSpot came together to give you an actionable guide on building customer loyalty and retention.

Ebook