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[Free HubSpot CRM](https://www.hubspot.com/products/crm) [Overview of all products](https://www.hubspot.com/products/get-started) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter) - ### Breeze AI agents and features that power the entire platform [Learn more](https://www.hubspot.com/products/artificial-intelligence) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [INBOUND Event](https://www.inbound.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm) - [__Overview of all products__](https://www.hubspot.com/products/get-started) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter) - [ \ __Breeze__ \ AI agents and features that power the entire platform](https://www.hubspot.com/products/artificial-intelligence) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) - [Close deals](https://www.hubspot.com/use-case/close-more-deals) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) - [Manage content](https://www.hubspot.com/use-case/manage-content) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [INBOUND Event](https://www.inbound.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) [Start free or get a demo](https://www.hubspot.com/products/get-started) [Log in](https://app.hubspot.com/login) - English Select a language - [日本語](#) - [Deutsch](#) - [English](#) - [Español](#) - [Português](#) - [Français](#) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - [Case Studies Overview](https://www.hubspot.com/case-studies) - [Directory](https://www.hubspot.com/case-studies/directory) - Dake  # How a Century-Old Company Delivers Modern Customer Service Manufacturing 25-200 employees  - 13 points increase in CSAT - Enhanced reporting abilities Use Cases - Improve Service Products - [Service Hub](https://www.hubspot.com/products/service) - [Sales Hub](https://www.hubspot.com/products/sales) - [Marketing Hub](https://www.hubspot.com/products/marketing) ### Story Overview Dake increased Customer Satisfaction to 87% by adopting HubSpot and embracing the inbound methodology. ### About Company Since 1887, Dake has been a trusted name in manufacturing. Their tools have been passed down for generations for their reliability and durability. ### About Dake As a company that has manufactured durable machine tools for metalworking for over 120 years, [Dake](http://www.dakecorp.com/) wants to provide an excellent level of customer service to match the quality of its products. But when [Ellyse Lazarock](https://www.linkedin.com/in/ellyse-lazarock-b28b6043/) joined the team as customer service supervisor, she realized the old system for customer service was holding the team back, making it very difficult for them to provide a level of excellence that truly met their standards.  Soon after starting her new role, Ellyse found HubSpot. Read on to learn [how she used Service Hub](https://www.hubspot.com/products/service) to build a better system to make Dake’s customer service match the quality of its products. ### High Touch Service Make no mistake, Dake tools are truly long-lasting. The service team sometimes receives calls from customers who inherited decades-old tools from their grandparents, still fully functioning just as they did when they were first purchased. That’s why it was so important to Ellyse to have an equally high level of service. Her team serves two types of customers, both industry distributors and end users of the tools, and they support a wide variety of requests. There’s no task too large or too small. > *“We’re in charge of anything the customer asks us. That could be anything from a new quote, tracking on a current order, putting in a new order, and technical services as well. If someone has a machine that’s broken, they’ll call us. We’re responsible for everything.”* End users primarily contact Ellyse’s team over the phone, and they expect quick answers. *“When someone has an issue with a machine, they’re probably out on a production floor or a shop. Using a machine is very hands-on: they don't necessarily have time to go to a computer, type up an email, and wait for us to reply how to fix it. They want to fix it right now.”* Distributors also contact the team through a mix of phone and email, often getting in touch to request more information on the machines or to make a purchase. These high-value conversations need to be handled with extra care.  *The Dake service team volunteering at Toys for Tots.*  ### The Wrong Tools for the Job When Ellyse joined, her goal was to treat each customer conversation with the care it deserved, but she was limited by their existing system. Her team had phones and Outlook for customer emails but they weren’t recording any data about those interactions. There was no way to sort or categorize inquiries, so the team was color coordinating the team’s emails, adding unnecessary work to their already busy day. Without proper categorization or reporting, the team had no way to understand what portion of their contact volume was related to certain topics. Secondly, without an idea of volume and individual output, it was hard for Ellyse to make a case for extra support, like a new hire, to help deliver the quality of service they were determined to. > *“We felt like we were so busy,” Ellyse explained, “but when asked to prove it, I really couldn't give an answer, because I didn't have any way to track customer conversations.”* However, reporting results to management wasn’t their only issue. From a management perspective, Ellyse didn’t have clarity on how her team was spending their day-to-day. When it came time for performance reviews, both Ellyse and her team were in the dark on individual productivity and where they could improve. Without a [shared inbox](https://www.hubspot.com/products/crm/team-email), she had limited visibility into customer conversations, team performance, and how to best allocate work. *“As far as managing my team was concerned, it was really difficult to actually see who was doing what at any time.”* ## __One Misplaced Sticky Note Away From Disaster__ In terms of the customer experience, the team had no way of keeping a record of information for each individual contact. So, if a customer called in more than once, there was often confusion when they were matched with someone they hadn’t spoken to before and who didn’t know their history.  *“If you called in and said ‘I just spoke to Scott and he quoted me on his part, but I don't remember what the part number is...' we wouldn't know. We’d either have to ask Scott or we’d have to start over. We had no way of actually keeping the record of information unless by some miracle we wrote it down on a sticky note.”* ** This lack of visibility and transparency was especially detrimental for customers with highly sensitive or complex issues. All of the back-and-forth created a lot of wasted time and frustration. Ultimately, the team lost trust, credibility, and customers. *“Their discomfort was justified because we had no way to know what was already done and what was going on.”*   ## __Hello, HubSpot__ Early in Ellyse’s time at Dake, a colleague who uses HubSpot for sales and marketing mentioned she just heard about the new HubSpot [product line built for service teams, Service Hub,](https://blog.hubspot.com/customers/service-hub) and that she should try it out. Ellyse recognized quickly that it could be the solution to the team’s frustrations. Because they were moving from very little process to a tool that could handle everything, Ellyse wanted to ease in gradually. She began with a soft start, combining all her team’s email inboxes into the [shared team email inbox](https://www.hubspot.com/products/crm/conversations) so everyone had a single view of the customer’s previous questions. She first focused on creating a system, then used automation to eliminate manual steps and increase productivity. After establishing a solid baseline with the shared email inbox, the team moved on to focusing on their phone support, specifically [creating tickets and logging calls](https://www.hubspot.com/products/service/help-desk). Over the course of a month, Ellyse gradually ramped up expectations for the team: first 25% of calls logged, then 50%, and eventually their team was expected to log every call in the system as a ticket for full accountability.    ## __Full Speed Ahead__ With the new system in place, the team was able to fully take advantage of all the benefits. They could more effectively report on the data coming from forms on their website that customers submitted. When a distributor fills out a machine quote form, it creates a ticket. When someone fills out the Contact Us form, it creates a ticket. > *“It was awesome because it let me set things like ticket properties right away. When my CSR jumps into it, they have all the information they need. They can provide the quote really quickly and close the ticket within a matter of minutes.”* HubSpot’s shared inbox gave the team an unprecedented ability to collaborate, and the HubSpot CRM provided context they’d never had before. Now, any employee could see the history of a conversation, including who the customer had worked with before, as well as information about the customer’s company. The help desk reporting in their service dashboard shows her tickets by source and by category. *“What I really love about HubSpot is it's so easy to categorize every interaction we do, so I can actually see how many quotes we've done for the year, how many of those were for our machine tools or parts or whatever it might be, how many technical service calls we filled and things like that.”* Having this information helped Ellyse demonstrate the benefit of bringing on another hire. Sam White started just a few months later and, with the analytics built into HubSpot, Ellyse has been able to monitor their performance and growth right from day one. The team also uses a [customer satisfaction survey (CSAT)](https://blog.hubspot.com/service/how-to-measure-customer-satisfaction) to get a pulse on customer sentiment. This level of insight wasn’t available to Ellyse before, and she now follows up on each piece of feedback to ensure a complete resolution of every conversation.  *Sam White started in March at Dake*   ## __Getting Results__ By replacing the old system with Service Hub, Ellyse and her team have made a huge impact on customer satisfaction. When they first started measuring this critical customer score, they were around 74%. Since implementing Service Hub, they’ve improved 13 points, up to 87%. They’re also constantly improving that number by asking for customer feedback and using the data to make positive adjustments. In a recent customer survey, over 75% of their customers said that the level of customer service they received in the buying process was “very important,” which has given the company even more fuel to perfect the customer experience. *“Our goal is to be #1 in customer satisfaction. We think it’ll help us win in our market. This should differentiate us from our competitors, and HubSpot makes this so much easier.”* > *“Our goal is to be #1 in customer satisfaction. We think it’ll help us win in our market. This should differentiate us from our competitors, and HubSpot makes this so much easier.”* To learn more about how you can use Service Hub to upgrade your customer service, [get a demo today.](https://www.hubspot.com/products/service/get-started)   Table of Contents Table of Contents - - [About Dake](https://www.hubspot.com#about-dake) - [High Touch Service](https://www.hubspot.com#high-touch-service) - [The Wrong Tools for the Job](https://www.hubspot.com#the-wrong-tools-for-the-job) - [One Misplaced Sticky Note Away From Disaster](https://www.hubspot.com#one-misplaced-sticky-note-away-from-disaster) - [Hello, HubSpot](https://www.hubspot.com#hello-hubspot) - [Full Speed Ahead](https://www.hubspot.com#full-speed-ahead) - [Getting Results](https://www.hubspot.com#getting-results)  ### Start Growing With HubSpot Today With tools to make every part of your process more human and a support team excited to help you, growing your business with HubSpot has never been easier. [Get a demo](https://offers.hubspot.com/crm-platform-demo) ##### Related Case Studies -  ### How Panoramic Doors Gives Every Homeowner Expert Answers at the First Click with HubSpot's Breeze Customer Agent - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/panoramic-doors-customer-agent) -  ### Garrett Metal Detectors accelerates the deal cycle and keeps communities safer with Sales Hub - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/garrett-metal-detectors) -  ### How Middleby Corporation Gave Restaurants Faster Answers and Got 15 Hours Back Every Week with Customer Agent on HubSpot - Manufacturing - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/middleby-corporation) -  ### Loop & Tie Increases User Acquisition by 51% With the Twilio Segment App for HubSpot - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/loop-and-tie) - 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25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/bitfocus-customer-agent) -  ### How Pingman Tools Turns Trial Users into Loyal Customers with HubSpot's Prospecting Agent - 25-200 employees - United States - Sales Hub * * * [Read more](https://www.hubspot.com/case-studies/pingman) -  ### How Panoramic Doors Gives Every Homeowner Expert Answers at the First Click with HubSpot's Breeze Customer Agent - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/panoramic-doors-customer-agent) -  ### Garrett Metal Detectors accelerates the deal cycle and keeps communities safer with Sales Hub - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/garrett-metal-detectors) -  ### How Middleby Corporation Gave Restaurants Faster Answers and Got 15 Hours Back Every Week with Customer Agent on HubSpot - Manufacturing - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/middleby-corporation) -  ### Loop & Tie Increases User Acquisition by 51% With the Twilio Segment App for HubSpot - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/loop-and-tie) -  ### ManoByte Revenue Doubles YOY for 4 Years As HubSpot Partner - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/manobyte) -  ### How MasterMover drove 30% MQL to SQL conversion with HubSpot - Manufacturing - 25-200 employees - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/mastermover) -  ### First Alliance Credit Union Cuts Campaign Launch Time by 75% — Getting Financial Guidance to Members Faster Than Ever with Content Remix - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/first-alliance-credit-union) -  ### How Stax Payments Earned a 65% Action Rate by Using HubSpot's Prospecting Agent to Address Prospect Challenges - United States - Sales Hub - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/stax-payments-prospecting-agent) -  ### How Bitfocus Makes Sure No Frontline Worker Waits Overnight for an Answer with HubSpot's Customer Agent - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/bitfocus-customer-agent) -  ### How Pingman Tools Turns Trial Users into Loyal Customers with HubSpot's Prospecting Agent - 25-200 employees - United States - Sales Hub * * * [Read more](https://www.hubspot.com/case-studies/pingman) -  ### How Panoramic Doors Gives Every Homeowner Expert Answers at the First Click with HubSpot's Breeze Customer Agent - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/panoramic-doors-customer-agent) -  ### Garrett Metal Detectors accelerates the deal cycle and keeps communities safer with Sales Hub - Manufacturing - 25-200 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/garrett-metal-detectors) -  ### How Middleby Corporation Gave Restaurants Faster Answers and Got 15 Hours Back Every Week with Customer Agent on HubSpot - Manufacturing - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/middleby-corporation) -  ### Loop & Tie Increases User Acquisition by 51% With the Twilio Segment App for HubSpot - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/loop-and-tie) -  ### ManoByte Revenue Doubles YOY for 4 Years As HubSpot Partner - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/manobyte) -  ### How MasterMover drove 30% MQL to SQL conversion with HubSpot - Manufacturing - 25-200 employees - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/mastermover) -  ### First Alliance Credit Union Cuts Campaign Launch Time by 75% — Getting Financial Guidance to Members Faster Than Ever with Content Remix - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/first-alliance-credit-union) -  ### How Stax Payments Earned a 65% Action Rate by Using HubSpot's Prospecting Agent to Address Prospect Challenges - United States - Sales Hub - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/stax-payments-prospecting-agent) -  ### How Bitfocus Makes Sure No Frontline Worker Waits Overnight for an Answer with HubSpot's Customer Agent - 25-200 employees - United States - Service Hub * * * [Read more](https://www.hubspot.com/case-studies/bitfocus-customer-agent) -  ### How Pingman Tools Turns Trial Users into Loyal Customers with HubSpot's Prospecting Agent - 25-200 employees - United States - Sales Hub * * * [Read more](https://www.hubspot.com/case-studies/pingman) [See all case studies](https://www.hubspot.com/case-studies/directory) [Back to top](#) Back Close ## Popular Features - [All Products and Features](https://www.hubspot.com/products) All Products and Features - [HubSpot AEO](https://www.hubspot.com/products/aeo) HubSpot AEO - [Free Meeting Scheduler App](https://www.hubspot.com/products/sales/schedule-meeting) Free Meeting Scheduler App - [Breeze AI Tools](https://www.hubspot.com/products/artificial-intelligence) Breeze AI Tools - 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